{"id":734,"date":"2025-02-14T15:45:33","date_gmt":"2025-02-14T15:45:33","guid":{"rendered":"https:\/\/contentguru.builtbytoast.uk\/?page_id=734"},"modified":"2026-02-16T16:28:13","modified_gmt":"2026-02-16T16:28:13","slug":"microsoft-teams-integration","status":"publish","type":"page","link":"https:\/\/www.contentguru.com\/en-us\/products\/storm-cx\/data-and-integrations\/microsoft-teams-integration\/","title":{"rendered":"Certified Microsoft Teams Integration"},"content":{"rendered":"\n\n
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storm<\/strong>\u00ae<\/sub> INTEGRATE\u2122 Microsoft Teams<\/h4>\n

Certified Microsoft Teams Integration<\/span><\/h1>\n

Seamless internal and external communication with Microsoft Teams.<\/span><\/h4>\n <\/div>\n <\/div>\n\n \n <\/section>\n\n\n\n\n\n
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Certified Microsoft Teams Contact Center Integration<\/h2>\n

storm\u00ae<\/sub><\/i><\/b> INTEGRATE\u2122: Microsoft Teams\u00ae<\/sub> simplifies customer engagement workflows and boosts collaboration between <\/span><\/i>storm <\/i><\/b>users and their back-office colleagues, with the ability to communicate seamlessly using Microsoft Teams<\/span><\/i><\/p>\n<\/div>\n <\/div>\n <\/div>\n \n\n\n

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Seamless Contact Center Collaboration<\/span><\/h3>\n

Empowering agents to deliver great customer experience starts with linking your front and back\u2013office together through the collaborative tools they use.<\/span><\/p>\n

Your business must be able to integrate Microsoft Teams into your external communications solution, and effectively. Solutions that have a certified Microsoft Teams integration help contact center agents to deliver faster issue resolution and better customer service.<\/span><\/p>\n <\/div>\n

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Microsoft Teams Certified<\/span><\/h3>\n

storm <\/b>INTEGRATE: Microsoft Teams is certified for Microsoft Teams, enabling you to collaborate with confidence across your business.\u00a0<\/span><\/p>\n

storm <\/b>RECORDER\u2122 is certified for Microsoft Teams for complete call and screen recording through the Teams application, to ensure there are no loopholes in your compliance and quality control framework.<\/span><\/p>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n \n <\/section>\n\n\n\n\n\n

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Seamless and Efficient Communication<\/span><\/h3>\n

Link front and back office, and find answers easily. Search for available colleagues through the Contacts directory, and transfer <\/span>storm <\/b>calls seamlessly between front-office and back-office users on Microsoft Teams.<\/span><\/p>\n <\/div>\n

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End-to-End Reporting<\/span><\/h3>\n

Get a 360-degree view of all interactions. Integration with <\/span>storm <\/b>VIEW\u2122 provides end-to-end reporting on Microsoft Teams interactions and gives access to a range of sophisticated statistical analysis tools.<\/span><\/p>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n \n <\/section>\n\n\n\n\n\n

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Cost-Efficient Collaboration<\/span><\/h3>\n

Go direct; reduce your cost to serve. Direct routing connects <\/span>storm <\/b>to Microsoft Teams users, so they can make and receive external phone calls on any device using Teams.\u00a0<\/span><\/p>\n

This reduces call costs and allows you to benefit from the option of a step-by-step approach to migrating away from your legacy systems.<\/span><\/p>\n <\/div>\n

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Want to Learn More?<\/h2>\n

Provide us with a few details, and you\u2019ll receive a flyer exploring <\/span>storm <\/b>CONTACT\u2019s functionality, direct to your email.<\/span><\/p>\n<\/div>\n <\/div>\n <\/div>\n \n\n\n

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<\/form>\n \n \n <\/div>\n <\/div>\n <\/div>\n\n \n <\/section>\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":6,"featured_media":0,"parent":692,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":true,"inline_featured_image":false,"footnotes":""},"folder":[15],"class_list":["post-734","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nCertified Microsoft Teams Integrations - Content Guru Inc.<\/title>\n<meta name=\"description\" content=\"Discover how the storm\u00ae Microsoft Teams integration can streamline your internal and external communications.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.contentguru.com\/en-us\/products\/storm-cx\/data-and-integrations\/microsoft-teams-integration\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Certified Microsoft Teams Integrations - 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