{"id":667,"date":"2025-02-14T15:23:43","date_gmt":"2025-02-14T15:23:43","guid":{"rendered":"https:\/\/contentguru.builtbytoast.uk\/?page_id=667"},"modified":"2026-02-20T13:39:25","modified_gmt":"2026-02-20T13:39:25","slug":"cloud-customer-experience","status":"publish","type":"page","link":"https:\/\/www.contentguru.com\/en-us\/products\/storm-cx\/cloud-customer-experience\/","title":{"rendered":"AI-Powered Cloud Customer Experience"},"content":{"rendered":"\n\n
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CX Sells<\/h1>\n

Put your customers first, and your customers will keep coming back. <\/span><\/p>\n

Customer Experience is more than a luxury; it\u2019s a need.<\/span><\/p>\n<\/div>\n

\n Discover the Benefits of Cloud Customer Experience.<\/a>\n Book a Demo<\/a>\n <\/div>\n <\/div>\n <\/div>\n
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We\u2019re BIG in Customer Experience<\/h2>\n

Our cloud CX solutions offer the world\u2019s highest levels of <\/span>availability and scalability<\/b>, with unrivalled <\/span>security<\/b>, to deliver <\/span>measurable improvements to CSAT<\/b>.\u00a0<\/span><\/em><\/p>\n<\/div>\n <\/div>\n <\/div>\n \n\n\n

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Make CX Your Competitive Advantage<\/span><\/h3>\n

Over and over, customers choose the businesses that choose them.<\/span><\/p>\n

Deliver an outstanding customer experience and you\u2019ll stand out from the crowd. Make your customers feel heard and understood and they\u2019ll become advocates for your business. We believe in the power of communications to turn businesses into market leaders.\u00a0<\/span><\/p>\n

Ready to see what cloud Customer Experience can do for you?<\/span><\/p>\n

storm<\/strong>\u00ae<\/sub> CONTACT<\/a><\/p>\n <\/div>\n

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Whenever, Wherever, However<\/span><\/h3>\n

Your customers live in an omni-channel world.<\/span><\/p>\n

That means they use multiple communication channels to reach your organization. You need to be available to your customers 24\/7\/365 and across any channel. That\u2019s only possible from the cloud.<\/span><\/p>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n \n <\/section>\n\n\n\n\n\n

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Cloud-Based Flexibility<\/span><\/h3>\n

From the clouds, your horizons open up.<\/span><\/p>\n

Our cloud CX solutions drive IT synergy. We weave together any number of third-party solutions and databases to create seamless experiences for users and customers. No IT estate is too big, or too complex. We\u2019ve worked with the world\u2019s largest organizations; from insurers to retailers, to healthcare providers, to deliver hyper-personalized communications at scale.\u00a0<\/span><\/p>\n <\/div>\n

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CX for Any Size<\/span><\/h3>\n

Every organization deserves enterprise-grade CX.<\/span><\/p>\n

Our solutions are trusted by the world\u2019s largest organizations, but we work with organizations of any size. Our solutions are modular; that means you only pay for what you use. The <\/span>storm<\/b> LITE platform provides a CX solution tailored to the needs of small and medium-sized businesses. <\/span><\/p>\n

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Why Us?<\/span><\/h3>\n

Our technology sets us apart.<\/span><\/p>\n\t\t\t\t<\/div>\n\t\t\t

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Highest Availability<\/h5>\n
We are the only cloud vendor supporting national blue-light emergency services.<\/div>\n <\/div>\n <\/div>\n
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Highest Scalability<\/h5>\n
We\u2019ve supported the world\u2019s largest cloud contact center deployments; that looks like 75,000 concurrent digital agents in Japan and 20,000 voice seats in Europe.<\/div>\n <\/div>\n <\/div>\n
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Highest Security<\/h5>\n
We\u2019ve achieved globally recognized security standards, including SOC 2 Type 2 and ISO 27001. We\u2019re also the only cloud communications provider to have achieved the US government\u2019s FedRAMP accreditation at the \u2018High Impact\u2019 level.<\/div>\n <\/div>\n <\/div>\n
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Highest CSAT<\/h5>\n
Our solutions deliver measurable improvements to CSAT, and raise our customers from the bottom to the top of their industries. <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div> \n <\/div>\n<\/div>\n\n \n <\/section>\n\n\n\n\n\n
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Our Offering<\/h2>\n <\/div>\n <\/div>\n \n\n\n
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Omni-Channel Communications<\/h4>\n

Great CX starts by meeting customers where they are. Our cloud solutions support every channel of contact, from traditional phone to digital and social channels, to video, and more.<\/p>\n <\/div>\n

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World-Leading CX AI<\/h4>\n

Our unique AI abstraction layer supports all Intelligent Automation capabilities within our cloud CX platform, and puts the power of AI in the palm of your hand.<\/p>\n <\/div>\n

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Accessible Service Creation<\/h4>\n

We believe in democratizing CX. Our drag-and-drop, no-code service creation interface allows you to design every aspect of your customer journey, without getting tangled in code.<\/p>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n \n <\/section>\n\n\n\n\n\n

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Data & IT Synergy<\/h4>\n

Our Customer Data Platform unifies all sources of customer data and makes that data accessible to users and AI technologies. No matter the scale of your organization, we get your data where it needs to go.
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Real-Time Reporting & Analytics<\/h4>\n

Our solutions give you complete visibility over your customer communications, bringing every metric into a single, accurate-to-the-second interface.
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Endless Scalability<\/h4>\n

Our cloud communications platform is the most resilient in the world. Boasting 99.999% availability, with higher levels available on request, we ensure that you\u2019ll always be available to customers, no matter the circumstance.<\/p>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n \n <\/section>\n\n\n\n\n\n

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\u2018\u201cThis award-winning project is testament to the strength of our relationship with Content Guru. In addition to the efficient and cost-saving processes on a national scale, <\/span><\/i>storm<\/i><\/b>\u2019s capabilities have given us the power to take control of our services, and allows us to self-sufficiently govern our processes in-house.\u201d<\/span><\/i><\/p>\n<\/div>\n

Robert Holohan<\/div>\n
Head of Channel Management at the DVLA.<\/div>\n <\/div>\n
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\u201cContent Guru has given us control over the power of AI, which has meant we have the flexibility to make instant changes and iterative improvements. We gather feedback from the teams that use RTAS to fine-tune the solution to best fit our business needs across many different verticals.\u201d<\/span><\/i><\/p>\n<\/div>\n

Alex Lewis<\/div>\n
Unified Communications Engineer at Together Money<\/div>\n <\/div>\n
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\u201cWe were looking for an agile vendor that could improve our Customer and Colleague experience whilst having the scope to make changes ourselves, rather than be beholden on others. We found that in Content Guru with whom we have forged a successful working relationship from the initial launch through to the ongoing development of our storm<\/strong> platform.\u201d<\/span><\/i><\/p>\n<\/div>\n

Gary Balmer<\/div>\n
Chief Technology Officer at Tesco Bank<\/div>\n <\/div>\n <\/div>\n\n
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