{"id":659,"date":"2025-02-14T15:22:24","date_gmt":"2025-02-14T15:22:24","guid":{"rendered":"https:\/\/contentguru.builtbytoast.uk\/?page_id=659"},"modified":"2026-03-30T14:28:29","modified_gmt":"2026-03-30T14:28:29","slug":"storm-cx","status":"publish","type":"page","link":"https:\/\/www.contentguru.com\/en-us\/products\/storm-cx\/","title":{"rendered":"storm CX"},"content":{"rendered":"\n\n
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We\u2019re BIG in CX<\/h1>\n

Complex doesn\u2019t have to mean complicated. Endless channels; one interface. <\/span><\/p>\n

storm<\/b>\u00ae<\/sub> is the world\u2019s leading cloud Customer Experience platform, providing omni-channel, <\/span><\/p>\n

omni-data, omni-AI experiences within a single interface.<\/span><\/p>\n<\/div>\n

\n Discover storm<\/a>\n <\/div>\n <\/div>\n <\/div>\n
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We Build Solutions Around You<\/h2>\n

The <\/span>storm<\/b> platform offers a modular approach to CX. We work with you to understand your needs and design a solution that matches your business.<\/span><\/p>\n

With experience in every sector and scale, and worldwide availability, our solutions deliver scalability, availability, and measurable CSAT improvements.<\/span><\/p>\n<\/div>\n <\/div>\n <\/div>\n \n\n\n

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Three Steps to CX Success<\/h2>\n <\/div>\n <\/div>\n \n\n\n
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The storm cloud CX platform is the world\u2019s most scalable and most reliable <\/h4>\n

– it\u2019s the only CCaaS solution trusted by emergency services.<\/p>\n <\/div>\n

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Scale your AI beyond proof of concept with the brain AI orchestration layer <\/h4>\n

– automating before, during, and after customer interactions.<\/p>\n <\/div>\n

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Drive seamless, unified IT synergy with the storm\u00ae<\/sub> Customer Data Platform<\/h4>\n

– giving your agents the data they need, when they need it, to deliver outstanding CX.<\/p>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n \n <\/section>\n\n\n\n\n\n

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\"Illustration<\/p>\n

AI Powered Cloud Customer Experience<\/h3>\n

Your customers expect the best of the best. That means instant contact, over any channel, at
\nany time. Our solutions are modular, so you only pay for what you need.<\/p>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n \n <\/section>\n\n\n\n\n\n

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storm\u00ae<\/sub> CONTACT\u2122<\/h4>\n

The world\u2019s leading high-volume contact center.<\/p>\n

Explore storm\u00ae<\/sub> CONTACT\u2122<\/div>\n <\/div>\n
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storm\u00ae<\/sub> LITE\u2122<\/h4>\n

Enterprise-grade CX for small businesses<\/p>\n

Explore storm\u00ae<\/sub> LITE\u2122<\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n \n <\/section>\n\n\n\n\n\n
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Omni-Channel Customer Engagement<\/h2>\n

Whenever, wherever, however; your customers expect instant contact, around the clock and over every communication channel.<\/span><\/p>\n<\/div>\n <\/div>\n <\/div>\n \n\n\n

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Omni-Channel Agent Desktop<\/h4>\n

Omni-channel customer communications within a single pane of glass.<\/p>\n

Explore storm\u00ae<\/sub> DTA\u2122<\/div>\n <\/div>\n
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Digital and Social Media Experiences<\/h4>\n

Digitally-fluent customer experience with channels such as email, web chat, WhatsApp, and Instagram. <\/p>\n

Explore storm\u00ae<\/sub> CONTACT:DIGITAL\u2122<\/div>\n <\/div>\n
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Customer Satisfaction (CSAT) Surveying<\/h4>\n

Instant post-interaction, in-channel surveys. <\/p>\n

Explore storm\u00ae<\/sub> ASK\u2122<\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n \n <\/section>\n\n\n\n\n\n
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Video Customer Engagement<\/h4>\n

Initiate video interactions, file and location sharing, without a break in conversation.<\/p>\n

Explore storm\u00ae<\/sub> LINK\u2122<\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n \n <\/section>\n\n\n\n\n\n
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Journey Orchestration<\/h2>\n

Your Customer Experience shouldn\u2019t be locked behind code. You need intuitive interfaces that
\nunlock service creation, liberate reporting, and empower your organization around the world.<\/p>\n<\/div>\n <\/div>\n <\/div>\n \n\n\n

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Customer Journey Orchestration<\/h4>\n

Build world-leading CX services at the push of a button, no code required.<\/p>\n

Explore storm\u00ae<\/sub> FLOW\u2122\u00a0<\/div>\n <\/div>\n
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Democratized Service Management<\/h4>\n

Push power to the edge and empower regional teams to make changes.<\/p>\n

Explore storm\u00ae<\/sub> CONDUCTOR\u2122\u00a0<\/div>\n <\/div>\n
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Real-Time and Historical Analytics<\/h4>\n

A unified reporting interface, providing AI-powered insight into your customer communications.<\/p>\n

Explore storm\u00ae<\/sub> VIEW\u2122\u00a0<\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n \n <\/section>\n\n\n\n\n\n
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Inbound Customer Experience<\/h4>\n

Meet the needs of every customer with powerful inbound contact routing. <\/p>\n

Explore storm\u00ae<\/sub> INBOUND\u2122\u00a0<\/div>\n <\/div>\n
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Outbound Campaign Dialer<\/h4>\n

Transform your outbound campaigns with an AI-powered dialer that drives business success.<\/p>\n

Explore storm\u00ae<\/sub> OUTBOUND\u2122\u00a0<\/div>\n <\/div>\n
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PCI-Compliant Payments<\/h4>\n

Customers expect swift and secure payments. Regulators expect you to achieve compliance.<\/p>\n

Explore storm\u00ae<\/sub> LOCK AND PACKLOCK\u2122\u00a0<\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n \n <\/section>\n\n\n\n\n\n
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SCIM Provisioning<\/h4>\n

Free up your administrators with automated user provisioning.<\/p>\n

Explore storm\u00ae<\/sub> SCIM\u2122\u00a0<\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n \n <\/section>\n\n\n\n\n\n
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Workforce Engagement Management<\/h2>\n

Great CX begins with agents. Our solutions help humans help humans. Create a full, 360-degree
\nview of your contact center performance, down to the individual level.<\/p>\n<\/div>\n <\/div>\n <\/div>\n \n\n\n

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Interaction Analytics<\/h4>\n

Identify trends across every channel of contact, and use AI-powered analytics to supercharge the customer journey.<\/p>\n

Explore storm\u00ae<\/sub> ANALYTICS\u2122<\/div>\n <\/div>\n
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Workforce Management<\/h4>\n

Native omni-channel demand forecasting and scheduling tool.<\/p>\n

Explore storm\u00ae<\/sub> WFM\u2122<\/div>\n <\/div>\n
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Quality Management<\/h4>\n

AI-assisted interaction analysis and agent coaching capabilities.<\/p>\n

Explore storm\u00ae<\/sub> QM\u2122<\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n \n <\/section>\n\n\n\n\n\n
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Interaction Recording<\/h4>\n

Omni-channel recording solution that ensures there are no holes in your compliance and quality control framework.
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Explore storm\u00ae<\/sub> RECORDER\u2122<\/div>\n <\/div>\n
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Screen Recording<\/h4>\n

A complete picture of customer interactions with independent screen recording.<\/p>\n

Explore storm\u00ae<\/sub> SCREEN RECORDING\u2122<\/div>\n <\/div>\n
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Call Recording Transcription<\/h4>\n

Speech-to-text transcription to draw value from voice & video recordings.<\/p>\n

Explore storm\u00ae<\/sub> TRANSCRIPTION\u2122<\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n \n <\/section>\n\n\n\n\n\n
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Data & Integrations<\/h2>\n

Outstanding customer experience begins with IT synergy. You need to get essential customer data to where it\u2019s needed, as soon as it\u2019s needed. You need a Customer Data Platform to unify your entire IT estate behind one AI-powered platform.<\/p>\n<\/div>\n <\/div>\n <\/div>\n \n\n\n

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Customer Data Platform<\/h4>\n

Unify your customer data through our Customer Data Platform.<\/p>\n

Explore storm\u00ae<\/sub> CKS\u00ae<\/sub><\/div>\n <\/div>\n
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Knowledge Management<\/h4>\n

Centralize your organization\u2019s knowledge into a single platform.<\/p>\n

Explore storm\u00ae<\/sub> Knowledge Management\u2122<\/div>\n <\/div>\n
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CX Integrations<\/h4>\n

Create IT synergy through our library of thousands of custom-made and off-the-shelf integrations<\/p>\n

Explore storm\u00ae<\/sub> INTEGRATE\u2122<\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n \n <\/section>\n\n\n\n\n\n
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Salesforce Integration<\/h4>\n

Contact center integration with Salesforce CRM.<\/p>\n

Explore storm\u00ae<\/sub> Integrate Salesforce<\/div>\n <\/div>\n
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Microsoft Teams Integration<\/h4>\n

Certified contact center solution for Microsoft Teams.<\/p>\n

Explore storm\u00ae<\/sub> Integrate Microsoft Teams<\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n \n <\/section>\n\n\n\n\n\n
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Unified Communications<\/h2>\n

Great CX begins with seamless back-office operations. Friction in your communications is
\npassed on to the customer. You need a UC solution that drives IT synergy, supported by AI.<\/p>\n<\/div>\n <\/div>\n <\/div>\n \n\n\n

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Unified Communications<\/h4>\n

Take the leap to the cloud. Bring your entire telephony estate into a single interface.<\/p>\n

Explore storm\u00ae<\/sub> UC\u2122<\/div>\n <\/div>\n
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storm Mobile App<\/h4>\n

A powerful mobile interface, putting the power of your CX ecosystem in the palm of your hand.<\/p>\n

Explore storm\u00ae<\/sub> MTA\u2122\u00a0<\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n \n <\/section>\n\n\n\n\n\n
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Take the Next Step<\/h2>\n

Want to discuss the needs of your organization? Get in touch now, and a member of our team will be in touch within 24 hours.<\/p>\n<\/div>\n <\/div>\n <\/div>\n \n\n\n

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