{"id":441,"date":"2025-02-07T10:56:30","date_gmt":"2025-02-07T10:56:30","guid":{"rendered":"http:\/\/contentguru.builtbytoast.uk\/?page_id=441"},"modified":"2026-02-10T16:24:27","modified_gmt":"2026-02-10T16:24:27","slug":"resources","status":"publish","type":"page","link":"https:\/\/www.contentguru.com\/en-us\/resources\/","title":{"rendered":"Resources"},"content":{"rendered":"\n\n
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Resources<\/h1>\n

Keeping you up to date with the latest advances in the industry, product releases, case studies and more<\/p>\n

Book a Demo<\/a><\/p>\n <\/div>\n <\/div>\n\n \n <\/section>\n\n\n\n\n\n

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Filter by<\/h4>\n
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Blogs<\/div>\n
113<\/div>\n <\/div>\n
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News<\/div>\n
93<\/div>\n <\/div>\n
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53<\/div>\n <\/div>\n <\/div>\n \n
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AI-Powered Knowledge Management<\/div>\n
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38<\/div>\n <\/div>\n
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79<\/div>\n <\/div>\n
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10<\/div>\n <\/div>\n
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18<\/div>\n <\/div>\n
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6<\/div>\n <\/div>\n <\/div>\n \n
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Industry<\/h4>\n
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Construction, Manufacturing & Property<\/div>\n
1<\/div>\n <\/div>\n
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1<\/div>\n <\/div>\n
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8<\/div>\n <\/div>\n
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2<\/div>\n <\/div>\n <\/div>\n <\/div>\n
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\n \"Blogs <\/div>\n
Blogs<\/div>\n

Content Guru recognized in 2026 Gartner\u00ae Magic Quadrant\u2122 for Contact Center as a Service (CCaaS)<\/h3>\n

For the 12th consecutive year, Content Guru has been named in the Gartner Magic Quadrant for CCaaS. Content Guru believes that this is due to the resilience and stability of its storm\u00ae CCaaS platform, its support for Critical National Infrastructure, and the flexibility offered by the brain\u00ae AI orchestration layer.<\/p>\n<\/div>\n

October 22, 2026<\/div>\n\n<\/a> \n
\n \"News <\/div>\n
News<\/div>\n

For 12 Years in a Row, Content Guru is Named in the Gartner\u00ae Magic Quadrant\u2122 for CCaaS<\/h3>\n

Content Guru, the global leader in delivering the AI behind critical moments, has been named in the Gartner\u00ae Magic Quadrant\u2122 for Contact Center as a Service for the 12th consecutive year.<\/p>\n<\/div>\n

October 22, 2026<\/div>\n\n<\/a> \n
\n \"whitepapers <\/div>\n
Whitepapers<\/div>\n

2026 Gartner\u00ae\u00a0Magic Quadrant\u2122 for Contact Center as a Service<\/h3>\n

For the 12th consecutive year, Content Guru is delighted to have been named in the 2026 Gartner\u00ae Magic Quadrant\u2122 for CCaaS.<\/p>\n<\/div>\n

October 22, 2026<\/div>\n\n<\/a> \n
\n \"whitepapers <\/div>\n
Whitepapers<\/div>\n

What Contact Centres Are Doing Right Now 2026: The Customer Experience Chapter<\/h3>\n

Discover how contact centres capture feedback, deliver self-service and plan for AI, in the CX chapter of Call Centre Helper\u2019s 2026 research report.<\/p>\n<\/div>\n

October 19, 2026<\/div>\n\n<\/a> \n
\n \"Video <\/div>\n
Videos and Webinars<\/div>\n

The AI Behind Critical Moments – Content Guru<\/h3>\n

The AI Behind Critical Moments – Content Guru<\/p>\n<\/div>\n

September 25, 2026<\/div>\n\n<\/a> \n
\n \"News <\/div>\n
News<\/div>\n

Content Guru’s AI-Powered Cloud CX Wins Two Awards at the Computing Cloud Excellence Awards 2026<\/h3>\n

Content Guru, the global leader in mission-critical AI-powered Customer Experience solutions for large enterprises and governments, has been named a winner in two categories at the Cloud Excellence Awards 2026.<\/p>\n<\/div>\n

September 23, 2026<\/div>\n\n<\/a> \n
\n \"News <\/div>\n
News<\/div>\n

Content Guru Expands Australian Presence to Meet Surging Demand for AI-Driven CX and Data Sovereignty<\/h3>\n

Content Guru, the global leader in mission-critical AI-powered CX solutions for large enterprises and governments, today announced a significant expansion of its operations in Australia, including the opening of a new office in Sydney’s Central Business District. <\/p>\n<\/div>\n

August 18, 2026<\/div>\n\n<\/a> \n
\n \"News <\/div>\n
News<\/div>\n

Content Guru Wins CUSTOMER Magazine 2026 Contact Center Technology Award<\/h3>\n

Content Guru has been awarded the accolade of a \u2018Contact Center Technology Award\u2019 by TMC, a global, integrated media company. <\/p>\n<\/div>\n

July 28, 2026<\/div>\n\n<\/a> \n
\n \"CSS <\/div>\n
Customer Success Stories<\/div>\n

STCU<\/h3>\n

Discover how STCU reduced fraud risk, improved efficiency, and enhanced member experience using Content Guru\u2019s storm\u00ae platform. Download the case study.<\/p>\n<\/div>\n

June 23, 2026<\/div>\n\n<\/a> \n
\n \"Video <\/div>\n
Customer Success Stories<\/div>\n

DVLA – Transforming the Citizen Experience<\/h3>\n

Powering DVLA’s Rise to Most Improved Public Sector Customer Experience<\/p>\n<\/div>\n

June 8, 2026<\/div>\n\n<\/a> \n
\n \"whitepapers <\/div>\n
Whitepapers<\/div>\n

The 2026 US Contact Center Decision-Makers\u2019 Guide<\/h3>\n

The 2026 US Contact Center Decision-Makers\u2019 Guide offers a snapshot of the contact center landscape, based on research from 207 organizations and over 1,000 consumers.<\/p>\n<\/div>\n

April 21, 2026<\/div>\n\n<\/a> \n
\n \"News <\/div>\n
News<\/div>\n

Content Guru scores highest \u2018Willingness to Recommend’ rating in the 2026 Gartner\u00ae Voice of the Customer for CCaaS Report<\/h3>\n

For the second year in a row, Content Guru has received the highest overall \u2018Willingness to Recommend\u2019 rating from customers in the 2026 Gartner\u00ae CCaaS Voice of the Customer Report. <\/p>\n<\/div>\n

April 13, 2026<\/div>\n\n<\/a> <\/div>\n\n
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