{"id":441,"date":"2025-02-07T10:56:30","date_gmt":"2025-02-07T10:56:30","guid":{"rendered":"http:\/\/contentguru.builtbytoast.uk\/?page_id=441"},"modified":"2026-02-10T16:24:27","modified_gmt":"2026-02-10T16:24:27","slug":"resources","status":"publish","type":"page","link":"https:\/\/www.contentguru.com\/en-us\/resources\/","title":{"rendered":"Resources"},"content":{"rendered":"\n\n
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Resources<\/h1>\n

Keeping you up to date with the latest advances in the industry, product releases, case studies and more<\/p>\n

Book a Demo<\/a><\/p>\n <\/div>\n <\/div>\n\n \n <\/section>\n\n\n\n\n\n

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Filter by<\/h4>\n
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Resource Type<\/h4>\n
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Blogs<\/div>\n
113<\/div>\n <\/div>\n
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News<\/div>\n
89<\/div>\n <\/div>\n
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4<\/div>\n <\/div>\n
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Whitepapers<\/div>\n
52<\/div>\n <\/div>\n <\/div>\n \n
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AI-Powered Knowledge Management<\/div>\n
8<\/div>\n <\/div>\n
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8<\/div>\n <\/div>\n
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8<\/div>\n <\/div>\n
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25<\/div>\n <\/div>\n
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11<\/div>\n <\/div>\n
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26<\/div>\n <\/div>\n
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35<\/div>\n <\/div>\n
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15<\/div>\n <\/div>\n
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Lead in CX & AI<\/div>\n
71<\/div>\n <\/div>\n
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10<\/div>\n <\/div>\n
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18<\/div>\n <\/div>\n
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4<\/div>\n <\/div>\n <\/div>\n \n
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Industry<\/h4>\n
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Construction, Manufacturing & Property<\/div>\n
1<\/div>\n <\/div>\n
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Education<\/div>\n
1<\/div>\n <\/div>\n
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4<\/div>\n <\/div>\n
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13<\/div>\n <\/div>\n
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6<\/div>\n <\/div>\n
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1<\/div>\n <\/div>\n
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2<\/div>\n <\/div>\n
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6<\/div>\n <\/div>\n
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2<\/div>\n <\/div>\n
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2<\/div>\n <\/div>\n <\/div>\n <\/div>\n
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\n \"whitepapers <\/div>\n
Whitepapers<\/div>\n

The 2026 US Contact Center Decision-Makers\u2019 Guide<\/h3>\n

The 2026 US Contact Center Decision-Makers\u2019 Guide offers a snapshot of the contact center landscape, based on research from 207 organizations and over 1,000 consumers.<\/p>\n<\/div>\n

April 21, 2026<\/div>\n\n<\/a> \n
\n \"News <\/div>\n
News<\/div>\n

Content Guru scores highest \u2018Willingness to Recommend’ rating in the 2026 Gartner\u00ae Voice of the Customer for CCaaS Report<\/h3>\n

For the second year in a row, Content Guru has received the highest overall \u2018Willingness to Recommend\u2019 rating from customers in the 2026 Gartner\u00ae CCaaS Voice of the Customer Report. <\/p>\n<\/div>\n

April 13, 2026<\/div>\n\n<\/a> \n
\n \"whitepapers <\/div>\n
Whitepapers<\/div>\n

2026 Gartner Voice of the Customer for CCaaS<\/h3>\n

Content Guru has received the highest overall \u2018Willingness to Recommend\u2019 rating, with 100% of customers saying they would recommend its storm\u00ae CX platform, in the 2026 Gartner\u00ae CCaaS Voice of the Customer Report.<\/p>\n<\/div>\n

March 27, 2026<\/div>\n\n<\/a> \n
\n \"whitepapers <\/div>\n
Whitepapers<\/div>\n

Do Metrics Still Matter? The State of CX Analytics in 2026<\/h3>\n

Legacy metrics are fading. Discover how AI CX analytics are reshaping customer experience strategy in 2026, and what it means for your business.<\/p>\n<\/div>\n

March 24, 2026<\/div>\n\n<\/a> \n
\n \"Blogs <\/div>\n
Blogs<\/div>\n

In the Era of AI Analytics, Do CX Metrics Still Matter?<\/h3>\n

Customer Experience is all about data; the data amassed from an individual\u2019s interactions with an organization, across every touch point.<\/p>\n<\/div>\n

March 23, 2026<\/div>\n\n<\/a> \n
\n \"whitepapers <\/div>\n
Whitepapers<\/div>\n

Beyond the Call: Police Contact Evolved<\/h3>\n

Explore how technology, leadership, and cultural change are transforming police public contact, and what the future of efficient, high-quality policing looks like.<\/p>\n<\/div>\n

March 10, 2026<\/div>\n\n<\/a> \n
\n \"News <\/div>\n
News<\/div>\n

Content Guru Appoints New Japanese Country Manager To Drive Next Chapter of AI Growth<\/h3>\n

Content Guru has announced Masakatsu Yoneda as its Japan Country Manager.<\/p>\n<\/div>\n

March 3, 2026<\/div>\n\n<\/a> \n
\n \"News <\/div>\n
News<\/div>\n

Content Guru Strengthens Global AI Leadership in Conversational AI<\/h3>\n

Content Guru has become an Innovator Partner of the CDI Foundation, a non-profit organisation that represents the Conversational AI community.<\/p>\n<\/div>\n

March 3, 2026<\/div>\n\n<\/a> \n
\n \"News <\/div>\n
News<\/div>\n

Over Half of CX Leaders Expect More Routine Queries to Be Fully Automated by Agentic AI in 2026<\/h3>\n

Despite the growth of agentic AI, human agents will still play a key role in handling complex, urgent, or emotional interactions, even by 2030, according to research by Content Guru.<\/p>\n<\/div>\n

January 6, 2026<\/div>\n\n<\/a> \n
\n \"Blogs <\/div>\n
Blogs<\/div>\n

The Boundaries of Data are Expanding \u2013 That\u2019s a Challenge for CX<\/h3>\n

We live in a world of smart devices. From smart meters to temperature sensors, to digitally-enabled medical devices, we\u2019re surrounded by technology that records the details of our everyday lives, and provides a level of convenience never before possible. <\/p>\n<\/div>\n

December 18, 2025<\/div>\n\n<\/a> \n
\n \"News <\/div>\n
News<\/div>\n

Content Guru Recognized as \u2018Vendor of the Year\u2019 at the UK IT Industry Awards 2025<\/h3>\n

Content Guru has been awarded the accolade of \u201cVendor of the Year\u201d at the prestigious UK IT Industry Awards 2025.<\/p>\n<\/div>\n

November 14, 2025<\/div>\n\n<\/a> \n
\n \"Video <\/div>\n
Videos and Webinars<\/div>\n

Brain2050<\/h3>\n

We LEAD in AI – In 2025, Content Guru brought together hundreds of AI experts in London to set out a bold vision for the future.<\/p>\n<\/div>\n

October 24, 2025<\/div>\n\n<\/a> <\/div>\n\n
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