{"id":3070,"date":"2025-02-19T11:35:30","date_gmt":"2025-02-19T11:35:30","guid":{"rendered":"https:\/\/contentguru.builtbytoast.uk\/?page_id=3070"},"modified":"2026-02-17T10:14:59","modified_gmt":"2026-02-17T10:14:59","slug":"integrate-with-salesforce","status":"publish","type":"page","link":"https:\/\/www.contentguru.com\/en-us\/products\/storm-cx\/data-and-integrations\/integrate-with-salesforce\/","title":{"rendered":"Integrate with Salesforce"},"content":{"rendered":"\n\n
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storm<\/strong>\u00ae<\/sub> INTEGRATE\u2122 Salesforce<\/h4>\n

Integrate with Salesforce<\/h1>\n

A customer\u2019s complete interaction history, all in one place.<\/span><\/h4>\n <\/div>\n <\/div>\n\n \n <\/section>\n\n\n\n\n\n
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Salesforce CRM Integration<\/h2>\n

storm\u00ae<\/sub> <\/sup><\/b>INTEGRATE\u2122: Salesforce is the integration solution between the <\/span>storm <\/b>CX platform and popular CRM tool Salesforce. The integration allows storm contact center agents to run their workspace, <\/span>storm <\/b>DTA\u00ae<\/sub><\/sup>, within the Salesforce portal, and access the data they need to deliver great CX.<\/span><\/p>\n<\/div>\n <\/div>\n <\/div>\n \n\n\n

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IT Synergy for CX<\/span><\/h3>\n

Integration of your business systems and favourite apps, such as CRMs, with your\u00a0 Customer Experience (CX) solution is crucial in delivering connected, personalized\u00a0<\/span>experiences.<\/span><\/p>\n

Empower your agents by providing data in a unified interface, alongside their omni-channel interactions and controls\u2014no more searching across multiple apps and screens.<\/span><\/p>\n <\/div>\n

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A Single, Unified Interface<\/span><\/h3>\n

\u00a0To deliver hyper-personalized interactions, your agents need data.<\/span><\/p>\n

Salesforce data (contacts and associated cases) is displayed automatically on the agent\u2019s desktop when a customer is routed to them.<\/span><\/p>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n \n <\/section>\n\n\n\n\n\n

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Push and Pull Data<\/span><\/h3>\n

storm<\/b> pushes and pulls data from within Salesforce, to ensure that critical customer data is accessible, always.<\/span><\/p>\n

Completed interactions can be assigned a completion code to indicate the outcome, and a record of the interaction is written to both the <\/span>storm <\/b>database and the Salesforce CRM database.<\/span><\/p>\n <\/div>\n

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Integrated Workforce Management<\/span><\/h3>\n

storm <\/b>lets you monitor agent activity and performance throughout the working day.<\/span><\/p>\n

An agent\u2019s Salesforce activity is automatically tracked and monitored in <\/span>storm<\/b>, giving supervisors real-time visibility of their workforce.<\/span><\/p>\n

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Want to Learn More?<\/h2>\n

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<\/form>\n \n \n <\/div>\n <\/div>\n <\/div>\n\n \n <\/section>\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":8,"featured_media":0,"parent":692,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":true,"inline_featured_image":false,"footnotes":""},"folder":[15],"class_list":["post-3070","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nSalesforce Integration - Content Guru Inc.<\/title>\n<meta name=\"description\" content=\"Integrate with Salesforce. 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