AI & Automation

Your customers expect constant contact. Your agents can’t always provide it

Mundane and repetitive tasks hurt morale and increase agent churn. If you can automate the everyday, you can transform your agent experience.

brain® is Content Guru’s powerful AI toolkit. From simple, automated messages to efficient self-service, brain frees your agents to focus on the most complex inquiries. Use intelligent image recognition to see the world through the customer’s eyes, and route images to the appropriate agent. With natural language processing, brain understands unstructured speech and routes contact accordingly. Automatically transcribe voice contacts, and apply sentiment analysis to classify contact by tone and content.

Use storm® MACHINE AGENT™ to create custom chatbots to automate interactions without losing the human touch. Integrate with any existing system of record to tailor every contact to the needs of the customer.

Whatever your organization, brain brings AI-powered efficiencies to your CX.

The benefits of contact center automation

  • 75% - of businesses will have introduced more than one AI application into their CX estate by 2022.1

  • 57.5% - of customers believe that interacting with a chatbot is secureof businesses identify improving agent experience as important to their success.2

  • 93% 40% - of internet users would prefer to speak to a chatbot over a human.3

  • 13% 93% - of contacts automated for one customer in the utilities sector.

Workforce Engagement Management has never been easier

brain®

storm® MACHINE AGENT™

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