Content Guru Receives FedRAMP® High ATO from U.S. Department of State

Content Guru is proud to announce that its storm® CCaaS (Contact Center as a Service) solution has received FedRAMP® ATO (Federal Risk and Authorization Management, Authority to Operate) from the U.S. Department of State. storm is first full-stack CCaaS solution to achieve High accreditation, the most stringent level for FedRAMP compliance.

The ATO allows Content Guru to operate its storm cloud contact center service for the U.S. Department of State, having met FedRAMP’s most demanding security criteria. The High accreditation level is designed for agencies handling sensitive data requiring rigorous levels of security and privacy, including Law Enforcement, Emergency Services, Financial Services, Healthcare Services, and others requiring strict security measures to prevent severe adverse effects on organizational operations, assets, or individuals. FedRAMP’s High baseline protects the government’s most sensitive, unclassified data in cloud computing environments, including data involving the protection of life and financial standing.

Content Guru stands out as the first and currently only full-stack CCaaS vendor to achieve a FedRAMP High ATO. This level of authorization involves more stringent security controls, a longer and more extensive review process, and additional checks to ensure the highest levels of security for cloud services handling highly sensitive data.

“Content Guru values our long-standing relationship with the U.S. Department of State, which we’ve nurtured over the past 20 years,” said Andrew Casson, Content Guru Vice President of Public Sector, Americas. “This ATO for FedRAMP High authorization is the next step in the escalation of our work across the federal government.”

“Content Guru has demonstrated an exceptional commitment to the U.S. public sector by investing significant time and millions of dollars to ensure our solutions meet the highest standards for handling sensitive information,” added Sean Taylor, Content Guru CEO. “Cloud technologies like Content Guru storm are crucial for empowering the federal government to provide the level of customer service that both citizens and federal employees have come to expect.”

Now that Content Guru has received an ATO to provide CCaaS solutions at a FedRAMP High level, agencies seeking to explore moving from their legacy on-premises solutions to the cloud should contact Content Guru’s public sector team to understand the benefits a full stack cloud solution can offer them.

Learn more about storm, Content Guru’s FedRAMP High cloud contact center offering, on the FedRAMP Marketplace.

About Content Guru

Content Guru is the world’s foremost vendor of mission-critical, high-scale, feature-rich cloud contact center and CX (customer experience) solutions. Available in over 150 countries, storm® is the only cloud platform trusted to run national blue-light emergency services and its CX solutions have delivered the highest customer satisfaction scores in multiple industries for many of the globe’s largest organizations. Its brain® AI services provide leading automated and human-assist capabilities to bolster contact center performance.