Analyst Report
2023 Forrester Wave™ for Contact Center as a Service
As our first inclusion in the Forrester Wave™, Content Guru is delighted to have been positioned as a Strong Performer for Contact Center as a Service, achieving among the top scores in the outbound and developer support criteria, as well as the highest score possible in nine other criteria.
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Content Guru is an Omni-channel Cloud Contact Center Solutions provider that helps organizations provide the best customer engagement and experience.
Forrester is a leading global research and advisory firm.
The Forrester Wave™ is a guide for buyers considering their purchasing options in the technology marketplace, highlighting Leaders, Strong Performers, Contenders, and Challengers. Their 34-criterion evaluation of CCaaS providers identifies the 11 most significant providers in the market.
As a truly global provider, with offices across three continents, Content Guru is delighted to have been positioned as a Strong Performer in the Forrester Wave™: Contact Center as a Service, Q1 2023.
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Forrester, The Forrester Wave™: Contact Center as a Service, Max Ball, Ian Jacobs, Sarah Morana, and Shayna Neuburg, 27th March 2023.
Forrester and Wave are registered trademarks of Forrester, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved.
This graphic was published by Forrester, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Forrester document is available upon request from Content Guru.
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