{"id":6738,"date":"2026-06-24T16:12:56","date_gmt":"2026-06-24T16:12:56","guid":{"rendered":"https:\/\/contentgurustg.wpenginepowered.com\/en-gb\/?post_type=resource&#038;p=6738"},"modified":"2026-06-24T16:20:38","modified_gmt":"2026-06-24T16:20:38","slug":"content-guru-brings-ai-powered-cx-to-the-next-contact-center-summit-2026","status":"publish","type":"resource","link":"https:\/\/www.contentguru.com\/en-gb\/resources\/news\/content-guru-brings-ai-powered-cx-to-the-next-contact-center-summit-2026\/","title":{"rendered":"Content Guru Brings AI-Powered CX to the Next Contact Center Summit 2026"},"content":{"rendered":"\n\n    <section class=\"block-resource-hero toast-block no-margin no-padding\"> \n\n        \n\n\n    <div class=\"resource-hero\">\n        <div class=\"container\">\n                                                <div class=\"resource-type\">News<\/div>\n                                <h1>Content Guru Brings AI-Powered CX to the Next Contact Center Summit 2026<\/h1>\n                <div class=\"publish-date\">Published: June 24th 2026<\/div>\n                    <\/div>\n    <\/div>\n\n    \n    <\/section>\n\n\n\n\n\n    <section class=\"block-columns toast-block thin-container no-margin padding-both\"> \n\n        \n\n\n<div class=\"columns-area\">\n    <div class=\"container\">\n                                <div class=\"main-column-grid grid\" style=\"grid-template-columns:repeat(1, 1fr)\">\n                                    <div class=\"col \">\n                        <p><span data-contrast=\"auto\">Content Guru, a\u00a0leading provider of mission-critical AI-powered customer experience (CX) solutions for large enterprises and governments, has announced its\u00a0participation\u00a0at the\u00a0Next Contact Center Summit 2026.\u00a0<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">The company\u00a0will\u00a0showcase\u00a0its\u00a0leading cloud CX platform\u00a0<\/span><b><span data-contrast=\"auto\">storm<\/span><\/b><span data-contrast=\"auto\"><sub>\u00ae<\/sub>\u00a0and\u00a0AI orchestration layer,\u00a0<\/span><b><span data-contrast=\"auto\">brain<\/span><\/b><span data-contrast=\"auto\"><sub>\u00ae<\/sub> as well as its intelligent digital assistant,\u00a0<\/span><b><span data-contrast=\"auto\">brain<\/span><\/b><span data-contrast=\"auto\">\u00a0MACHINE AGENT<sub>\u00ae<\/sub>.\u00a0<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Attended by\u00a0senior\u00a0Japanese contact\u00a0center\u00a0and customer service professionals, the\u00a0Next Contact Center Summit\u00a0provides insight and guidance from industry leaders\u00a0outlining\u00a0the technologies and trends shaping CX. The 2026 event, organized by\u00a0Call Center Japan magazine, will take place\u00a0on\u00a0the\u00a016<\/span><span data-contrast=\"auto\">th<\/span><span data-contrast=\"auto\">\u00a0and 17<\/span><span data-contrast=\"auto\">th<\/span><span data-contrast=\"auto\">\u00a0of\u00a0July. On day one, Masakatsu Yoneda, Content Guru&#8217;s Japan Country Manager, will deliver a\u00a0keynote speech on\u00a0CRMxAI\u00a0agent demo.\u00a0Yoneda-san\u2019s\u00a0session will include a live demonstration of Content Guru\u2019s\u00a0<\/span><b><span data-contrast=\"auto\">brain<\/span><\/b><span data-contrast=\"auto\"><sub>\u00ae<\/sub> MACHINE AGENT\u00a0and will cover its\u00a0speech-to-speech capability, covering\u00a0a number of\u00a0features,\u00a0including\u00a0multilingual support.\u00a0He\u00a0will also outline the trends shaping\u00a0the next generation\u00a0of CX and how technology can be\u00a0leveraged\u00a0to deliver better customer and agent experiences.\u00a0<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Content Guru will also be joined by\u00a0the UK\u2019s leading\u00a0power\u00a0distributor, which\u00a0will present\u00a0its\u00a0case study on\u00a0how it successfully\u00a0automated\u00a093% of its 20 million incoming calls by integrating\u00a0its\u00a0CRM with AI agents\u00a0through\u00a0<\/span><b><span data-contrast=\"auto\">brain<\/span><\/b><span data-contrast=\"auto\"><sub>\u00ae<\/sub>.\u00a0Event attendees will also be offered the exclusive opportunity to try\u00a0<\/span><b><span data-contrast=\"auto\">brain<\/span><\/b><span data-contrast=\"auto\"><sub>\u00ae<\/sub> MACHINE AGENT for themselves.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Content Guru has an established presence in\u00a0Tokyo\u00a0and\u00a0has\u00a0also\u00a0worked with\u00a0several\u00a0leading enterprises, including\u00a0Aioi\u00a0Nissay\u00a0Dowa, the Asian Development Bank (ADB), and Rakuten. Its\u00a0<\/span><b><span data-contrast=\"auto\">storm<\/span><\/b><span data-contrast=\"auto\"><sub>\u00ae<\/sub> cloud\u00a0CX\u00a0platform\u00a0and\u00a0<\/span><b><span data-contrast=\"auto\">brain<\/span><\/b><span data-contrast=\"auto\"><sub>\u00ae<\/sub> AI\u00a0orchestration layer\u00a0are\u00a0hosted in Japan, ensuring that every aspect of its service, from people to technology, is provided in-country.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Interested attendees can register using this link: <\/span><a href=\"https:\/\/callcenter-japan.com\/html\/nccs2026-2\/\" target=\"_blank\" rel=\"noopener\"><span data-contrast=\"none\">https:\/\/callcenter-japan.com\/html\/nccs2026-2\/<\/span><\/a><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Yoneda-san\u00a0and the Content Guru team will also be attending the Call Center \/ CRM Demo &amp; Conference in Japan on the 12<\/span><span data-contrast=\"auto\">th<\/span><span data-contrast=\"auto\">\u00a0and 13<\/span><span data-contrast=\"auto\">th<\/span><span data-contrast=\"auto\">\u00a0of November 2026:\u00a0<\/span><a href=\"https:\/\/www.callcenter-japan.com\/tokyo\/en\/\" target=\"_blank\" rel=\"noopener\"><span data-contrast=\"none\">https:\/\/www.callcenter-japan.com\/tokyo\/en\/<\/span><\/a><span data-contrast=\"auto\">\u00a0<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n                    <\/div>\n                            <\/div>\n            <\/div>\n<\/div>\n\n    \n    <\/section>\n\n","protected":false},"excerpt":{"rendered":"<p>Content Guru, a leading provider of mission-critical AI-powered customer experience (CX) solutions for large enterprises and governments, has announced its participation at the Next Contact Center Summit 2026.  <\/p>\n","protected":false},"featured_media":6112,"template":"","meta":{"_acf_changed":true,"inline_featured_image":false},"resource_industry":[],"resource_topic":[43],"resource_type":[47],"resource_folder":[75],"class_list":["post-6738","resource","type-resource","status-publish","has-post-thumbnail","hentry","resource_topic-employee-engagement-and-empowerment","resource_type-news"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.9 - 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