{"id":6441,"date":"2026-04-13T15:17:54","date_gmt":"2026-04-13T15:17:54","guid":{"rendered":"https:\/\/contentgurustg.wpenginepowered.com\/en-gb\/?post_type=resource&#038;p=6441"},"modified":"2026-04-13T16:01:08","modified_gmt":"2026-04-13T16:01:08","slug":"content-guru-scores-highest-willingness-to-recommend-2026-gartner-voice-of-the-customer","status":"publish","type":"resource","link":"https:\/\/www.contentguru.com\/en-gb\/resources\/news\/content-guru-scores-highest-willingness-to-recommend-2026-gartner-voice-of-the-customer\/","title":{"rendered":"Content Guru scores highest \u2018Willingness to Recommend&#8217; rating in the 2026 Gartner\u00ae Voice of the Customer for CCaaS Report"},"content":{"rendered":"\n\n    <section class=\"block-resource-hero toast-block no-margin no-padding\"> \n\n        \n\n\n    <div class=\"resource-hero\">\n        <div class=\"container\">\n                                                <div class=\"resource-type\">News<\/div>\n                                <h1>Content Guru scores highest \u2018Willingness to Recommend&#8217; rating in the 2026 Gartner\u00ae Voice of the Customer for CCaaS Report<\/h1>\n                <div class=\"publish-date\">Published: April 13th 2026<\/div>\n                    <\/div>\n    <\/div>\n\n    \n    <\/section>\n\n\n\n\n\n    <section class=\"block-columns toast-block no-margin padding-both\"> \n\n        \n\n\n<div class=\"columns-area\">\n    <div class=\"container\">\n                                <div class=\"main-column-grid grid\" style=\"grid-template-columns:repeat(1, 1fr)\">\n                                    <div class=\"col \">\n                        <p>Content Guru, a leading global cloud Customer Experience (CX) technology provider, has received the highest overall \u2018Willingness to Recommend\u2019 rating from customers in the 2026 Gartner<sub>\u00ae<\/sub> CCaaS Voice of the Customer Report. Content Guru has received the highest \u2018Willingness to Recommend\u2019 rating two years in a row.<\/p>\n<p>In addition to receiving the highest Willingness to Recommend rating, Content Guru received the highest rating for support experience and tied for the highest rating for product capabilities, sales experience, and deployment experience.<\/p>\n<p>\u201cWe are delighted to receive the highest \u2018Willingness to Recommend&#8217; rating two years in a row and feel this recognition reflects our ability to consistently deliver for our customers,\u201d explained <strong>Martin Taylor, Co-Founder and Deputy CEO at Content Guru.<\/strong> \u201cOur \u2018consult, build, run\u2019 approach allows us to understand our customers\u2019 challenges from our first interaction and it is a key component in ensuring we meet their requirements. We have extensive experience in supporting customers with a range of needs, whether it is migrating to the cloud or implementing AI and intelligent automation into their processes. Discovering and implementing the most appropriate AI tools can be overwhelming and we look forward to continuing to act as a trusted partner, delivering full flexibility for our customers through our AI orchestration layer, <strong>brain<\/strong><sup><sub>\u00ae<\/sub><\/sup>.\u201d<\/p>\n<p><a class=\"button\" href=\"https:\/\/www.contentguru.com\/en-gb\/resources\/whitepapers\/2026-gartner-voice-of-the-customer-for-ccaas\/\">Download the report\u00a0<\/a><\/p>\n                    <\/div>\n                            <\/div>\n            <\/div>\n<\/div>\n\n    \n    <\/section>\n\n\n\n\n\n    <section class=\"block-columns toast-block no-margin padding-top has-bg\" style=\"background-color:#0c2943;color:#f8f9eb;\"> \n\n        \n\n\n<div class=\"columns-area\">\n    <div class=\"container\">\n                                <div class=\"main-column-grid grid\" style=\"grid-template-columns:repeat(1, 1fr)\">\n                                    <div class=\"col \">\n                        <p><em>Gartner, Voice of the Customer for Contact Center as a Service, Peer Contributors, 27th Feb 2026<\/em><br \/>\n<em>GARTNER is a registered trademark and service mark of Gartner, Inc. and\/or its affiliates in the U.S. and internationally, and MAGIC QUADRANT is a registered trademark of Gartner, Inc. and\/or its affiliates and are used herein with permission. All rights reserved.<\/em><br \/>\n<em>Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.<\/em><br \/>\n<em>Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner\u2019s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.<\/em><\/p>\n                    <\/div>\n                            <\/div>\n            <\/div>\n<\/div>\n\n    \n    <\/section>\n\n","protected":false},"excerpt":{"rendered":"<p>Content Guru has received the highest overall \u2018Willingness to Recommend\u2019 rating, with 100% of customers that left a review saying they would recommend its storm\u00ae CX platform, in the 2025 Gartner\u00ae CCaaS Voice of the Customer Report. <\/p>\n","protected":false},"featured_media":6114,"template":"","meta":{"_acf_changed":true,"inline_featured_image":false},"resource_industry":[],"resource_topic":[38,36,43,46],"resource_type":[47],"resource_folder":[75],"class_list":["post-6441","resource","type-resource","status-publish","has-post-thumbnail","hentry","resource_topic-csat-improvements","resource_topic-cx-at-scale","resource_topic-employee-engagement-and-empowerment","resource_topic-lead-in-cx-and-ai","resource_type-news"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - 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