{"id":5504,"date":"2025-08-27T10:57:40","date_gmt":"2025-08-27T10:57:40","guid":{"rendered":"https:\/\/contentgurustg.wpenginepowered.com\/en-gb\/?post_type=resource&#038;p=5504"},"modified":"2026-02-19T15:32:34","modified_gmt":"2026-02-19T15:32:34","slug":"content-guru-celebrates-uk-it-and-ecccsas-awards-shortlist-success","status":"publish","type":"resource","link":"https:\/\/www.contentguru.com\/en-gb\/resources\/news\/content-guru-celebrates-uk-it-and-ecccsas-awards-shortlist-success\/","title":{"rendered":"Content Guru Celebrates UK IT and ECCCSA\u2019s Awards Shortlist Success"},"content":{"rendered":"\n\n    <section class=\"block-resource-hero toast-block no-margin no-padding\"> \n\n        \n\n\n    <div class=\"resource-hero\">\n        <div class=\"container\">\n                                                <div class=\"resource-type\">News<\/div>\n                                <h1>Content Guru Celebrates UK IT and ECCCSA\u2019s Awards Shortlist Success<\/h1>\n                <div class=\"publish-date\">Published: August 27th 2025<\/div>\n                    <\/div>\n    <\/div>\n\n    \n    <\/section>\n\n\n\n\n\n    <section class=\"block-columns toast-block no-margin padding-both\"> \n\n        \n\n\n<div class=\"columns-area\">\n    <div class=\"container\">\n                                <div class=\"main-column-grid grid\" style=\"grid-template-columns:repeat(1, 1fr)\">\n                                    <div class=\"col \">\n                        <p>Content Guru, a leading global provider of cloud Customer Experience (CX) and contact centre technology, is delighted to announce further recognition for its industry-leading innovation in the <strong>storm<\/strong><sub>\u00ae<\/sub> platform and <strong>brain<\/strong><sub>\u00ae<\/sub> AI orchestration layer, after being named as a finalist across six prestigious categories at the UK IT Industry Awards 2025 and the European Contact Centre &amp; Customer Service Awards (ECCCSAs).<\/p>\n<p>At the UK IT Industry Awards 2025, Content Guru has been shortlisted in three major categories:<\/p>\n<ul>\n<li><em><i>AI Innovation of the Year<\/i><\/em>, for the intelligent automation capabilities delivered through <strong><b>brain;<\/b><\/strong><\/li>\n<li><em><i>Vendor of the Year<\/i><\/em>,<\/li>\n<li><em><i>Cloud Technology of the Year<\/i><\/em>.<\/li>\n<\/ul>\n<p>At the ECCCSAs 2025, Content Guru has been shortlisted as a finalist for three awards for customer projects, powered by Content Guru\u2019s <strong>storm<\/strong><sub>\u00ae<\/sub> RTAS\u2122 (Real-time Transcription &amp; Summarisation) capabilities and <strong>brain<\/strong><sub>\u00ae<\/sub> AI capabilities:<\/p>\n<ul>\n<li><em><i>Greatest Impact of Artificial Intelligence (AI)<\/i><\/em> with Serco,<\/li>\n<li><em><i>Best Innovation in Customer Service<\/i><\/em> with Together,<\/li>\n<li><em><i>Most Effective Strategic Transformation Programme<\/i><\/em> with the Driver and Vehicle Licensing Agency (DVLA).<\/li>\n<\/ul>\n<p>These achievements build on a strong run of award success across the past 12 months, where Content Guru has been shortlisted in 16 major categories across a number of industry awards, which recognise the impact of its AI capabilities, picking up three award wins.<\/p>\n<p>\u201cWe are proud to see our work recognised once again at these respected industry awards,\u201d commented <strong><b>Chris Sykes, Global CMO of Content Guru. <\/b><\/strong>\u201cAs AI continues to transform the Customer Experience landscape, we remain committed to delivering cutting-edge technologies that make a real difference for our customers across all industries, and these awards are a testament to that.\u201d<\/p>\n<p><a href=\"https:\/\/www.contentguru.com\/en-gb\/about-us\/awards\/\">Find out more about our latest award wins<\/a><\/p>\n                    <\/div>\n                            <\/div>\n            <\/div>\n<\/div>\n\n    \n    <\/section>\n\n","protected":false},"excerpt":{"rendered":"<p>Content Guru was named as a finalist across six categories at the UK IT Industry Awards 2025 and the European Contact Centre &#038; Customer Service 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