{"id":5305,"date":"2025-07-07T13:38:38","date_gmt":"2025-07-07T13:38:38","guid":{"rendered":"https:\/\/contentgurustg.wpenginepowered.com\/en-gb\/?post_type=resource&#038;p=5305"},"modified":"2026-02-19T15:32:46","modified_gmt":"2026-02-19T15:32:46","slug":"content-guru-and-together-win-2025-digital-technology-leaders-awards","status":"publish","type":"resource","link":"https:\/\/www.contentguru.com\/en-gb\/resources\/news\/content-guru-and-together-win-2025-digital-technology-leaders-awards\/","title":{"rendered":"Content Guru and Together Win \u201cMachine Learning \/ AI Project of the Year\u201d at 2025 Digital Technology Leaders Awards"},"content":{"rendered":"\n\n    <section class=\"block-resource-hero toast-block no-margin no-padding\"> \n\n        \n\n\n    <div class=\"resource-hero\">\n        <div class=\"container\">\n                                                <div class=\"resource-type\">News<\/div>\n                                <h1>Content Guru and Together Win \u201cMachine Learning \/ AI Project of the Year\u201d at 2025 Digital Technology Leaders Awards<\/h1>\n                <div class=\"publish-date\">Published: July 7th 2025<\/div>\n                    <\/div>\n    <\/div>\n\n    \n    <\/section>\n\n\n\n\n\n    <section class=\"block-columns toast-block no-margin padding-both\"> \n\n        \n\n\n<div class=\"columns-area\">\n    <div class=\"container\">\n                                <div class=\"main-column-grid grid\" style=\"grid-template-columns:repeat(1, 1fr)\">\n                                    <div class=\"col \">\n                        <p><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-5306 aligncenter\" src=\"https:\/\/www.contentguru.com\/en-gb\/wp-content\/uploads\/sites\/2\/2025\/07\/image-30-300x197.png\" alt=\"Content Guru, a leading global provider of cloud Customer Experience (CX) and contact centre technology, and Together, a class-leading lender and property finance expert specialising in commercial and complex personal mortgages and secured-loan products, have been awarded the prestigious accolade of \u201cMachine Learning \/ AI Project of the Year\u201d at the Digital Technology Leaders Awards 2025.\" width=\"592\" height=\"389\" srcset=\"https:\/\/www.contentguru.com\/en-gb\/wp-content\/uploads\/sites\/2\/2025\/07\/image-30-300x197.png 300w, https:\/\/www.contentguru.com\/en-gb\/wp-content\/uploads\/sites\/2\/2025\/07\/image-30-1024x671.png 1024w, https:\/\/www.contentguru.com\/en-gb\/wp-content\/uploads\/sites\/2\/2025\/07\/image-30-768x503.png 768w, https:\/\/www.contentguru.com\/en-gb\/wp-content\/uploads\/sites\/2\/2025\/07\/image-30.png 1242w\" sizes=\"auto, (max-width: 592px) 100vw, 592px\" \/><\/p>\n<p>&nbsp;<\/p>\n<p>Content Guru, a leading global provider of cloud Customer Experience (CX) and contact centre technology, and Together, a class-leading lender and property finance expert specialising in commercial and complex personal mortgages and secured-loan products, have been awarded the prestigious accolade of \u201cMachine Learning \/ AI Project of the Year\u201d at the Digital Technology Leaders Awards 2025. This recognition highlights the continued success of Together\u2019s AI project, powered by Content Guru\u2019s <strong><b>storm<\/b><\/strong><sub>\u00ae<\/sub> RTAS\u2122 (Real-time Transcription &amp; Summarisation) capabilities.<\/p>\n<p>Since 1974, Together has supported customers with complex and specialist mortgage and secured-loan products and has a loan book of \u00a37.8billion. By building on its long-term partnership with Content Guru, Together has streamlined the capture and processing of information during customer assessment calls. Previously a manual and time-consuming task, agent summaries are now generated instantly with <strong><b>storm<\/b><\/strong><sub>\u00ae<\/sub> RTAS\u2122, leading to a 50% reduction in Average Handling Time (AHT), while also driving higher quality and greater workforce efficiency across both its sales and underwriting teams.<\/p>\n<p>Notably, the project has enhanced the experience for both customers and staff: empowering advisors to spend more time engaging with customers, helping new starters get up to speed faster, and improving accessibility for workers; particularly for colleagues with hearing difficulties, through ensuring that every word is captured and categorized accurately, even in noisy environments.<\/p>\n<p>Earlier this year, the project also garnered recognition at the CCA Global Excellence Awards for \u201cBest Use of AI &amp; Automation.\u201d<\/p>\n<p>\u201cThis project has transformed how we support both our customers and our colleagues, delivering faster, more accurate, and more accessible service than ever before,\u201d commented <strong><b>Alex Lewis, Unified Communications Engineer, at Together<\/b><\/strong>. \u201cIt\u2019s fantastic to see our success recognised once again, and we\u2019re excited to build on this momentum to drive even more value through our partnership with Content Guru into the future.\u201d<\/p>\n<p>\u201cAI innovation can deliver measurable results at the same time as keeping people at the heart of the process,\u201d commented <strong><b>Martin Taylor, Co-Founder and Deputy CEO at Content Guru<\/b><\/strong>. \u201cTogether has demonstrated what is truly possible today, when applying AI in the contact centre: creating operations that are more efficient, more inclusive, and ultimately more human.\u201d<\/p>\n                    <\/div>\n                            <\/div>\n            <\/div>\n<\/div>\n\n    \n    <\/section>\n\n","protected":false},"excerpt":{"rendered":"<p>Content Guru proudly joined more than 1,200 industry professionals to celebrate the UK\u2019s top customer contact talent at the 30th Annual UK National Contact Centre Awards. <\/p>\n","protected":false},"featured_media":6114,"template":"","meta":{"_acf_changed":true,"inline_featured_image":false},"resource_industry":[49,58,53,52,60,57,59,54,56,50,55],"resource_topic":[38,44,43,46],"resource_type":[47],"resource_folder":[75],"class_list":["post-5305","resource","type-resource","status-publish","has-post-thumbnail","hentry","resource_industry-construction-manufacturing-and-property","resource_industry-education","resource_industry-financial-services","resource_industry-government","resource_industry-healthcare","resource_industry-insurance","resource_industry-logistics","resource_industry-outsourcing","resource_industry-retail-and-travel","resource_industry-tech-media-and-telecoms","resource_industry-utilities","resource_topic-csat-improvements","resource_topic-drive-digital-transformation","resource_topic-employee-engagement-and-empowerment","resource_topic-lead-in-cx-and-ai","resource_type-news"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - 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