{"id":5280,"date":"2025-06-17T09:59:19","date_gmt":"2025-06-17T09:59:19","guid":{"rendered":"https:\/\/contentgurustg.wpenginepowered.com\/en-gb\/?post_type=resource&#038;p=5280"},"modified":"2026-02-19T15:33:13","modified_gmt":"2026-02-19T15:33:13","slug":"content-guru-scores-2025-gartner-ccaas-voc","status":"publish","type":"resource","link":"https:\/\/www.contentguru.com\/en-gb\/resources\/news\/content-guru-scores-2025-gartner-ccaas-voc\/","title":{"rendered":"Content Guru scores 100% \u2018Willingness to Recommend&#8217; rating in the 2025 Gartner\u00ae CCaaS Voice of the Customer Report"},"content":{"rendered":"\n\n    <section class=\"block-resource-hero toast-block no-margin no-padding\"> \n\n        \n\n\n    <div class=\"resource-hero\">\n        <div class=\"container\">\n                                                <div class=\"resource-type\">News<\/div>\n                                <h1>Content Guru scores 100% \u2018Willingness to Recommend&#8217; rating in the 2025 Gartner\u00ae CCaaS Voice of the Customer Report<\/h1>\n                <div class=\"publish-date\">Published: June 17th 2025<\/div>\n                    <\/div>\n    <\/div>\n\n    \n    <\/section>\n\n\n\n\n\n    <section class=\"block-columns toast-block no-margin padding-both\"> \n\n        \n\n\n<div class=\"columns-area\">\n    <div class=\"container\">\n                                <div class=\"main-column-grid grid\" style=\"grid-template-columns:repeat(1, 1fr)\">\n                                    <div class=\"col \">\n                        <p>Content Guru, a leading global provider of enterprise cloud customer experience (CX) and contact center solutions, has received the highest overall \u2018Willingness to Recommend\u2019 rating, with 100% of customers that left a review saying they would recommend its <strong>storm<\/strong><strong><sup><sub>\u00ae<\/sub><\/sup> <\/strong>CX platform, in the 2025 Gartner<sup><sub>\u00ae<\/sub><\/sup> CCaaS Voice of the Customer Report.<\/p>\n<p>The Gartner<sub>\u00ae<\/sub> Peer Insights\u2122 reviews platform published 2,270 ratings in the 18-month period ending January 2025 and the data shared formed the subsequent Voice of the Customer Report. In addition to highest customer recommendations, Content Guru received the highest rating for product capabilities and sales experience.<\/p>\n<p>Content Guru believes the reviews also demonstrate its strength in delivering large, complex deployments across a diverse range of sectors including public sector, financial services, and utilities.<\/p>\n<p>\u201cWe feel the latest Voice of the Customer Report acknowledges our capabilities on customer satisfaction and delivering industry-trusted service,\u201d explained<strong> Martin Taylor, Co-Founder and Deputy CEO at Content Guru.<\/strong> \u201cAs we continue to innovate and help our customers make demonstrable improvements to their CX, we are proud to receive universally positive feedback. Our approach of working alongside customers from the very start of their projects and supporting them every step of the way ensures they get the most out of <strong>storm<\/strong> and can take their CX to the next level.\u201d<\/p>\n<p>&nbsp;<\/p>\n<p><a class=\"button\" href=\"https:\/\/www.contentguru.com\/en-gb\/resources\/whitepapers\/2025-gartner-voice-of-the-customer-for-ccaas\/\">Download the report\u00a0<\/a><\/p>\n                    <\/div>\n                            <\/div>\n            <\/div>\n<\/div>\n\n    \n    <\/section>\n\n\n\n\n\n    <section class=\"block-columns toast-block no-margin padding-top has-bg\" style=\"background-color:#0c2943;color:#f8f9eb;\"> \n\n        \n\n\n<div class=\"columns-area\">\n    <div class=\"container\">\n                                <div class=\"main-column-grid grid\" style=\"grid-template-columns:repeat(1, 1fr)\">\n                                    <div class=\"col \">\n                        <p><em>Gartner, Voice of the Customer for Contact Center as a Service, Peer Contributors, 23<sup>rd<\/sup> May 2025<\/em><\/p>\n<p><em>GARTNER is a registered trademark and service mark, and PEER INSIGHTS is a trademark and service mark, of Gartner, Inc. and\/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved.<\/em><\/p>\n<p><em>Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences with the vendors listed on the platform, should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.<\/em><\/p>\n                    <\/div>\n                            <\/div>\n            <\/div>\n<\/div>\n\n    \n    <\/section>\n\n","protected":false},"excerpt":{"rendered":"<p>Content Guru has received the highest overall \u2018Willingness to Recommend\u2019 rating, with 100% of customers that left a review saying they would recommend its storm\u00ae CX platform, in the 2025 Gartner\u00ae CCaaS Voice of the Customer Report. <\/p>\n","protected":false},"featured_media":6114,"template":"","meta":{"_acf_changed":true,"inline_featured_image":false},"resource_industry":[],"resource_topic":[38,36,43,46],"resource_type":[47],"resource_folder":[75],"class_list":["post-5280","resource","type-resource","status-publish","has-post-thumbnail","hentry","resource_topic-csat-improvements","resource_topic-cx-at-scale","resource_topic-employee-engagement-and-empowerment","resource_topic-lead-in-cx-and-ai","resource_type-news"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - 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