{"id":4078,"date":"2025-02-26T20:07:30","date_gmt":"2025-02-26T20:07:30","guid":{"rendered":"https:\/\/contentguru.wpenginepowered.com\/en-gb\/?post_type=resource&#038;p=4078"},"modified":"2026-02-19T11:25:10","modified_gmt":"2026-02-19T11:25:10","slug":"isg-contact-center-advanced-buyers-guide","status":"publish","type":"resource","link":"https:\/\/www.contentguru.com\/en-gb\/resources\/whitepapers\/isg-contact-center-advanced-buyers-guide\/","title":{"rendered":"2024 ISG Research Contact Center Advanced Buyers Guide"},"content":{"rendered":"\n\n    <section class=\"block-resource-hero toast-block no-margin no-padding\"> \n\n        \n\n\n    <div class=\"resource-hero\">\n        <div class=\"container\">\n                                                <div class=\"resource-type\">Whitepapers<\/div>\n                                <h1>2024 ISG Research Contact Center Advanced Buyers Guide<\/h1>\n                <div class=\"publish-date\">Published: February 26th 2025<\/div>\n                    <\/div>\n    <\/div>\n\n    \n    <\/section>\n\n\n\n\n\n    <section class=\"block-columns toast-block notranslate no-margin padding-both\"> \n\n        \n\n\n<div class=\"columns-area\">\n    <div class=\"container\">\n                                <div class=\"main-column-grid grid\" style=\"grid-template-columns:repeat(1, 1fr)\">\n                                    <div class=\"col \">\n                        <h2>Download the full report<\/h2>\n<p data-pm-slice=\"1 1 []\">Content Guru is proud to be recognized as an \u2018Exemplary Vendor\u2019 by industry analyst ISG Research in its 2024 Contact Center Advanced Buyers Guide!<\/p>\n<p>Content Guru ranks in the top 5 vendors overall, as well as for both product and customer experience. It is the #1 vendor for manageability, due to the platform\u2019s strong privacy and security capabilities as well as its ease of administration.<\/p>\n<p>ISG (<a href=\"https:\/\/www.isg-one.com\" target=\"_self\" rel=\"noopener noreferrer nofollow\">Information Services Group<\/a>) (Nasdaq: III) is a leading global technology research and advisory firm. A trusted business partner to more than 900 clients, including more than 75 of the world\u2019s top 100 enterprises, ISG is committed to helping corporations, public sector organizations, and service and technology providers achieve operational excellence and faster growth. The ISG Buyers Guide\u2122 for Contact Center Advanced encompasses the foundational tools needed for running centers, along with the additional capabilities needed to unify the center with enterprise CX teams.<\/p>\n<p>The report is no longer available to download.<\/p>\n                    <\/div>\n                            <\/div>\n            <\/div>\n<\/div>\n\n    \n    <\/section>\n\n","protected":false},"excerpt":{"rendered":"<p>With the highest score in Manageability, Content Guru is delighted to have once again been named an \u2018Exemplary Vendor\u2019 in the 2024 ISG Research Buyers Guide.<\/p>\n","protected":false},"featured_media":6119,"template":"","meta":{"_acf_changed":true,"inline_featured_image":false},"resource_industry":[],"resource_topic":[46],"resource_type":[4],"resource_folder":[72],"class_list":["post-4078","resource","type-resource","status-publish","has-post-thumbnail","hentry","resource_topic-lead-in-cx-and-ai","resource_type-whitepapers"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - 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