{"id":2588,"date":"2024-04-25T12:00:42","date_gmt":"2024-04-25T12:00:42","guid":{"rendered":"https:\/\/contentguru.builtbytoast.uk\/?post_type=resource&#038;p=2588"},"modified":"2026-02-19T15:38:20","modified_gmt":"2026-02-19T15:38:20","slug":"content-guru-named-a-strong-performer-in-the-2024-gartner-ccaas-voice-of-the-customer-report","status":"publish","type":"resource","link":"https:\/\/www.contentguru.com\/en-gb\/resources\/news\/content-guru-named-a-strong-performer-in-the-2024-gartner-ccaas-voice-of-the-customer-report\/","title":{"rendered":"Content Guru Named A Strong Performer In The 2024 Gartner\u00ae Ccaas Voice Of The Customer Report"},"content":{"rendered":"\n\n    <section class=\"block-resource-hero toast-block no-margin no-padding\"> \n\n        \n\n\n    <div class=\"resource-hero\">\n        <div class=\"container\">\n                                                <div class=\"resource-type\">News<\/div>\n                                <h1>Content Guru Named A Strong Performer In The 2024 Gartner\u00ae Ccaas Voice Of The Customer Report<\/h1>\n                <div class=\"publish-date\">Published: April 25th 2024<\/div>\n                    <\/div>\n    <\/div>\n\n    \n    <\/section>\n\n\n\n\n\n    <section class=\"block-columns toast-block no-margin padding-both\"> \n\n        \n\n\n<div class=\"columns-area\">\n    <div class=\"container\">\n                                <div class=\"main-column-grid grid\" style=\"grid-template-columns:repeat(1, 1fr)\">\n                                    <div class=\"col \">\n                        <p><em>It was also recognized with a Customers&#8217; Choice Segment Distinction for Midsize Enterprise and Market Segment for Europe, the Middle East and Africa.<\/em><\/p>\n<p>Content Guru, one of the world\u2019s largest vendors of cloud contact center and customer experience (CX) technology, today announced that it has been named a Strong Performer in the latest Contact Center as a Service (CCaaS) Voice of the Customer Report. The report also recognized Content Guru with two Customers\u2019 Choice distinctions in two segment views based on 54 Gartner Peer Insights\u2122 reviews as of November 2023.<\/p>\n<p>In the contact center as a service market, Gartner Peer Insights has published 1,444 reviews and ratings in the 18-month period ending 30 November 2023. Content Guru received the highest overall rating (4.8\/5) and one of the highest \u2018Willingness to Recommend\u2019 (95%). Content Guru also placed in the upper-right Customers\u2019 Choice Quadrant, for Midsize Enterprises and across EMEA. Additionally, the report found that 95% of customers that had left a review would be willing to recommend Content Guru.<\/p>\n                    <\/div>\n                            <\/div>\n            <\/div>\n<\/div>\n\n    \n    <\/section>\n\n\n\n\n\n    <section class=\"block-columns toast-block no-margin padding-both has-bg\" style=\"background-color:#ddf3fc;\"> \n\n        \n\n\n<div class=\"columns-area\">\n    <div class=\"container\">\n                                <div class=\"main-column-grid grid\" style=\"grid-template-columns:repeat(1, 1fr)\">\n                                    <div class=\"col \">\n                        <p>\u201cSupporting our rapidly growing customer base is crucial to our success and we are delighted to have been recognized as a \u2018Stronger Performer\u2019 and recognized with two \u2018Customers&#8217; Choice Segment Distinctions,\u201d commented <strong>Sam Fuller, Customer Success Director at Content Guru<\/strong>. \u201cWe work alongside customers from the very start of their projects and support them every step of the way, including providing hands-on training and assessment sessions to ensure they get the most out of <strong>storm<sub>\u00ae<\/sub><\/strong>. Our customer-focused approach sets us apart in the market and we look forward to continuing our work with customers to ensure they deliver first-class experiences, every time.\u201d<\/p>\n                    <\/div>\n                            <\/div>\n            <\/div>\n<\/div>\n\n    \n    <\/section>\n\n\n\n\n\n    <section class=\"block-columns toast-block no-margin padding-both\"> \n\n        \n\n\n<div class=\"columns-area\">\n    <div class=\"container\">\n                                <div class=\"main-column-grid grid\" style=\"grid-template-columns:repeat(1, 1fr)\">\n                                    <div class=\"col \">\n                        <p>To learn more about Content Guru\u2019s peer evaluation you can read a blog from Customer Success Director, Sam Fuller, <strong><a href=\"https:\/\/www.contentguru.com\/en-gb\/resources\/blogs\/gartner-voice-of-the-customer-for-contact-center-as-a-service\/\">here<\/a><\/strong>.<\/p>\n<p><em>Gartner, Voice of the Customer for Contact Center as a Service, Peer Contributors, 30 January 2024<\/em><\/p>\n<p><em>GARTNER is a registered trademark and service mark, and PEER INSIGHTS is a trademark and service mark, of Gartner, Inc. and\/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved.<\/em><\/p>\n<p><em>Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences with the vendors listed on the platform, should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.<\/em><\/p>\n                    <\/div>\n                            <\/div>\n            <\/div>\n<\/div>\n\n    \n    <\/section>\n\n","protected":false},"excerpt":{"rendered":"<p>Content Guru has announced that it has been named a Strong Performer in the latest Contact Center as a Service (CCaaS) Voice of the Customer Report.<\/p>\n","protected":false},"featured_media":6114,"template":"","meta":{"_acf_changed":true,"inline_featured_image":false},"resource_industry":[],"resource_topic":[],"resource_type":[47],"resource_folder":[75],"class_list":["post-2588","resource","type-resource","status-publish","has-post-thumbnail","hentry","resource_type-news"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - 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