{"id":2571,"date":"2024-05-14T17:31:05","date_gmt":"2024-05-14T17:31:05","guid":{"rendered":"https:\/\/contentguru.builtbytoast.uk\/?post_type=resource&#038;p=2571"},"modified":"2026-02-19T15:37:59","modified_gmt":"2026-02-19T15:37:59","slug":"fix-auto-uk-selects-vodafone-storm-to-deliver-personalised-efficient-interactions","status":"publish","type":"resource","link":"https:\/\/www.contentguru.com\/en-gb\/resources\/news\/fix-auto-uk-selects-vodafone-storm-to-deliver-personalised-efficient-interactions\/","title":{"rendered":"Fix Auto UK Selects Vodafone storm\u00ae to Deliver Personalized &#038; Efficient Interactions"},"content":{"rendered":"\n\n    <section class=\"block-resource-hero toast-block no-margin no-padding\"> \n\n        \n\n\n    <div class=\"resource-hero\">\n        <div class=\"container\">\n                                                <div class=\"resource-type\">News<\/div>\n                                <h1>Fix Auto UK Selects Vodafone storm\u00ae to Deliver Personalized &#038; Efficient Interactions<\/h1>\n                <div class=\"publish-date\">Published: May 14th 2024<\/div>\n                    <\/div>\n    <\/div>\n\n    \n    <\/section>\n\n\n\n\n\n    <section class=\"block-columns toast-block no-margin padding-both\"> \n\n        \n\n\n<div class=\"columns-area\">\n    <div class=\"container\">\n                                <div class=\"main-column-grid grid\" style=\"grid-template-columns:repeat(1, 1fr)\">\n                                    <div class=\"col \">\n                        <p data-pm-slice=\"1 2 []\">Content Guru has today announced Fix Auto UK, the country\u2019s largest network of independently owned vehicle repair centres, has selected Vodafone<strong> storm<span class=\"ProseMirror__styled\" title=\"superscript\" data-mark-styled-class=\"superscript\"><sub>\u00ae<\/sub><\/span><\/strong> to enhance customer experiences. Fix Auto UK is a fully-branded franchised body shop network with over 115 sites repairing in excess of 150,000 vehicles per annum and receives inbound customer enquiries through a variety of channels.<\/p>\n<p>As part of its plans to move from an outsourced contact centre, delivered through a Business Process Outsourcing (BPO) provider, to a cloud contact centre platform, Fix Auto UK identified Vodafone<strong> storm<span class=\"ProseMirror__styled\" title=\"superscript\" data-mark-styled-class=\"superscript\"><sub>\u00ae<\/sub><\/span><\/strong> following recommendations from other automotive brands. Fix Auto UK were impressed by its solution and subsequently selected Vodafone<strong> storm<span class=\"ProseMirror__styled\" title=\"superscript\" data-mark-styled-class=\"superscript\"><sub>\u00ae<\/sub><\/span><\/strong> to:<\/p>\n<ul class=\"rt-bullet-list\">\n<li>Deliver seamless omni-channel experiences through voice, email, web chat and SMS channels<\/li>\n<li>Increase personalization through Vodafone <strong>storm<span class=\"ProseMirror__styled\" title=\"superscript\" data-mark-styled-class=\"superscript\"><sub>\u00ae<\/sub><\/span><\/strong> CKS, a market-leading customer data platform, to place customer insights at the fingertips of agents allowing them to provide tailored interactions<\/li>\n<li>Synchronize UC and CX channels by integrating with Microsoft Teams<\/li>\n<li>Improve reporting and better monitor CX performance to continuously improve standards<\/li>\n<\/ul>\n<blockquote><p>\u201cAs a leader in the accident repair space, Fix Auto UK receives a high number of inbound interactions from customers and we are delighted it has selected Vodafone <strong>storm<span class=\"ProseMirror__styled\" title=\"superscript\" data-mark-styled-class=\"superscript\"><sub>\u00ae<\/sub><\/span><\/strong> to take its CX to the next level,\u201d <strong>explained Edward Winfield, Director Global Partnerships at Content Guru<\/strong>. \u201cIncreased contact channels, personalization and reporting will ensure Fix Auto UK can provide first-class, seamless experiences to its growing customer base. We look forward to working alongside the Fix Auto UK team to constantly improve experiences for agents and customers.\u201d<\/p><\/blockquote>\n<blockquote><p>\u201cAs part of our ongoing investment programme we have developed our own, in-house, customer service division that handles large amounts of traffic and we needed a cloud-based, user-friendly system that would futureproof this area of the business,\u201d said <strong>Gary Churcher, Fix Auto UK\u2019s Head of Systems and IT.<\/strong> \u201cVodafone <strong>storm<span class=\"ProseMirror__styled\" title=\"superscript\" data-mark-styled-class=\"superscript\"><sub>\u00ae<\/sub><\/span><\/strong> <strong>ensures<\/strong> phone calls, emails, SMS texts, WhatsApps and web chats are accessible via one user-friendly platform with the added ability to provide detailed reports for ourselves and our customers.<\/p><\/blockquote>\n                    <\/div>\n                            <\/div>\n            <\/div>\n<\/div>\n\n    \n    <\/section>\n\n","protected":false},"excerpt":{"rendered":"<p>Fix Auto UK, the country\u2019s largest network of independently owned vehicle repair centres, has selected Vodafone storm\u00ae to enhance customer experiences.<\/p>\n","protected":false},"featured_media":6113,"template":"","meta":{"_acf_changed":true,"inline_featured_image":false},"resource_industry":[],"resource_topic":[],"resource_type":[47],"resource_folder":[75],"class_list":["post-2571","resource","type-resource","status-publish","has-post-thumbnail","hentry","resource_type-news"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - 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