{"id":2550,"date":"2024-11-21T17:24:00","date_gmt":"2024-11-21T17:24:00","guid":{"rendered":"https:\/\/contentguru.builtbytoast.uk\/?post_type=resource&#038;p=2550"},"modified":"2026-02-19T15:34:17","modified_gmt":"2026-02-19T15:34:17","slug":"content-guru-and-nhs-england-london-region-receive-highly-commended-for-healthcare-sector-project-of-the-year-at-2024-uk-it-industry-awards","status":"publish","type":"resource","link":"https:\/\/www.contentguru.com\/en-gb\/resources\/news\/content-guru-and-nhs-england-london-region-receive-highly-commended-for-healthcare-sector-project-of-the-year-at-2024-uk-it-industry-awards\/","title":{"rendered":"Content Guru and NHS England, London Region Receive \u201cHighly Commended\u201d for Healthcare Sector Project of the Year at 2024 UK IT Industry Awards"},"content":{"rendered":"\n\n    <section class=\"block-resource-hero toast-block no-margin no-padding\"> \n\n        \n\n\n    <div class=\"resource-hero\">\n        <div class=\"container\">\n                                                <div class=\"resource-type\">News<\/div>\n                                <h1>Content Guru and NHS England, London Region Receive \u201cHighly Commended\u201d for Healthcare Sector Project of the Year at 2024 UK IT Industry Awards<\/h1>\n                <div class=\"publish-date\">Published: November 21st 2024<\/div>\n                    <\/div>\n    <\/div>\n\n    \n    <\/section>\n\n\n\n\n\n    <section class=\"block-columns toast-block no-margin padding-both\"> \n\n        \n\n\n<div class=\"columns-area\">\n    <div class=\"container\">\n                                <div class=\"main-column-grid grid\" style=\"grid-template-columns:repeat(1, 1fr)\">\n                                    <div class=\"col \">\n                        <p>Content Guru, a leading global provider of enterprise cloud Customer Experience (CX) and contact center solutions, and NHS England, London Region have together been awarded highly commended in the \u201cHealthcare Sector Project of the Year\u201d category at the UK IT Industry Awards 2024.<\/p>\n<p>The recognition highlights the success of the NHS 111 Patient Relationship Manager (PRM), a cutting-edge, cloud-based platform integrated with the national 111 telephony service. This solution, handling over 3 million calls annually, exemplifies the power of innovation in driving efficiency and improving care delivery across London\u2019s Urgent and Emergency Care (UEC) services.<\/p>\n<p>Since 2015, Content Guru and NHS England, London Region have partnered to deliver the joint PRM project.\u00a0Most recently, the partnership implemented advanced Natural Language Processing (NLP) technology as part of the\u00a0<b>storm<\/b><sub>\u00ae<\/sub> cloud communications and routing platform. By analysing call datasets, the NLP algorithm identified 180 unique call types, enabling the creation of alternative digital care pathways for London\u2019s 3.5 million patients, and have delivered impressive results:<\/p>\n<ul>\n<li>Over 300,000 patients\u00a0now manage their care through digital channels instead of relying on the 111 phone service.<\/li>\n<li>Cost savings\u00a0for the NHS through reduced demand on traditional care pathways.<\/li>\n<\/ul>\n<p>The UK IT Industry Awards, hosted by Computing and BCS, The Chartered Institute for IT, celebrate the most impactful and innovative projects in the technology sector. At this year\u2019s gala event, hosted by comedian Tom Allen, 30 winners were announced from hundreds of entries, shining a spotlight on the best achievements in the field.<\/p>\n                    <\/div>\n                            <\/div>\n            <\/div>\n<\/div>\n\n    \n    <\/section>\n\n\n\n\n\n    <section class=\"block-columns toast-block no-margin padding-both has-bg\" style=\"background-color:#ddf3fc;\"> \n\n        \n\n\n<div class=\"columns-area\">\n    <div class=\"container\">\n                                <div class=\"main-column-grid grid\" style=\"grid-template-columns:repeat(1, 1fr)\">\n                                    <div class=\"col \">\n                        <blockquote><p>\u201cThis award underscores the strength of the partnership between Content Guru and NHS England- London Region, and our joint dedication to leverage technology to improve healthcare outcomes,\u201d commented\u00a0<b>Martin Taylor, Co-Founder and Deputy CEO of Content Guru<\/b>. \u201cThis project exemplifies the transformative power of AI in improving patient care and operational efficiency.\u201d<\/p><\/blockquote>\n<blockquote><p>\u201cThis project represents a ground-breaking step in NHS strategy, showcasing the successful application of AI to relieve workforce pressures and improve operational efficiencies,\u201d commented\u00a0<b>Mark Bamlett, Deputy Director Urgent and Emergency Care (Digital &amp; IUC), NHS England, London Region<\/b>. \u201cAs a result, we have stabilized 111 call wait times and freed hours of valuable Health Advisor capacity, enabling clinical teams to focus on supporting more complex cases. This achievement demonstrates the tangible impact of innovation on both patient care and staff well-being.\u201d<\/p><\/blockquote>\n                    <\/div>\n                            <\/div>\n            <\/div>\n<\/div>\n\n    \n    <\/section>\n\n","protected":false},"excerpt":{"rendered":"<p>The recognition highlights the success of the NHS 111 Patient Relationship Manager (PRM), a cutting-edge, cloud-based platform integrated with the national 111 telephony service. This solution, handling over 3 million calls annually, exemplifies the power of innovation in driving efficiency and improving care delivery across London\u2019s Urgent and Emergency Care (UEC) services.<\/p>\n","protected":false},"featured_media":6114,"template":"","meta":{"_acf_changed":true,"inline_featured_image":false},"resource_industry":[],"resource_topic":[],"resource_type":[47],"resource_folder":[75],"class_list":["post-2550","resource","type-resource","status-publish","has-post-thumbnail","hentry","resource_type-news"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Content Guru Receives \u201cHighly Commended\u201d for Healthcare Sector Project of the Year<\/title>\n<meta name=\"description\" content=\"Content Guru, a leading global provider of enterprise cloud Customer Experience (CX) and contact center solutions, and NHS England, London Region have together been awarded highly commended in the \u201cHealthcare Sector Project of the Year\u201d category at the UK IT Industry Awards 2024.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.contentguru.com\/en-gb\/resources\/news\/content-guru-and-nhs-england-london-region-receive-highly-commended-for-healthcare-sector-project-of-the-year-at-2024-uk-it-industry-awards\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Content Guru Receives \u201cHighly Commended\u201d for Healthcare Sector Project of the Year\" \/>\n<meta property=\"og:description\" content=\"Content Guru, a leading global provider of enterprise cloud Customer Experience (CX) and contact center solutions, and NHS England, London Region have together been awarded highly commended in the \u201cHealthcare Sector Project of the Year\u201d category at the UK IT Industry Awards 2024.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.contentguru.com\/en-gb\/resources\/news\/content-guru-and-nhs-england-london-region-receive-highly-commended-for-healthcare-sector-project-of-the-year-at-2024-uk-it-industry-awards\/\" \/>\n<meta property=\"og:site_name\" content=\"English - 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