{"id":2538,"date":"2019-03-14T17:20:32","date_gmt":"2019-03-14T17:20:32","guid":{"rendered":"https:\/\/contentguru.builtbytoast.uk\/?post_type=resource&p=2538"},"modified":"2025-07-24T08:54:33","modified_gmt":"2025-07-24T08:54:33","slug":"content-guru-wins-at-european-technology-awards","status":"publish","type":"resource","link":"https:\/\/www.contentguru.com\/en-gb\/resources\/news\/content-guru-wins-at-european-technology-awards\/","title":{"rendered":"Content Guru Wins at European Technology Awards"},"content":{"rendered":"\n\n
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News<\/div>\n

Content Guru Wins at European Technology Awards<\/h1>\n
Published: March 14th 2019<\/div>\n <\/div>\n <\/div>\n\n \n <\/section>\n\n\n\n\n\n
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Cloud communications leader Content Guru Ltd\u2019s\u00a0storm\u00ae<\/sub><\/span>\u00a0<\/strong>solution has been named\u00a0Vertical Application Solution of the Year\u00a0<\/em>at the 2019 European IT & Software Excellence Awards.<\/p>\n

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\"IT<\/p>\n

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Content Guru received the award at a ceremony on 14th\u00a0March 2019 at the Royal Garden Hotel in Kensington, London. The award recognizes the outstanding work of Content Guru\u2019s cloud contact centre solution,\u00a0storm<\/strong>, for the UK National Health Service\u2019s (NHS) 111 non-emergency phone service. As a result of\u00a0storm\u2019s<\/strong>\u00a0deployment, most callers seeking assistance are now five times more likely to have their problem solved within NHS 111, rather than placing additional pressure on other services.<\/p>\n

Before NHS 111 adopted\u00a0storm<\/strong>, patients were routed to any available Health Advisor, with no ability to track repeat callers or prioritize a patient with a developing illness, potentially putting lives in danger.<\/p>\n

The\u00a0storm<\/strong>\u00a0team assisted NHS 111 to resolve problems without fuelling patients\u2019 frustration at being passed unnecessarily from one clinician to another.\u00a0storm\u2019s<\/strong>\u00a0Patient Relationship Management Solution (PRM) routes repeat callers to the same clinician they had previously spoken to, removing the need for patients to repeat their symptoms. By automatically matching a caller number against that held in the PRM\u00a0storm<\/strong>\u00a0database, the clinician receives the patient\u2019s medical information in a single unified interface, ensuring signs of a deteriorating condition are not overlooked and care is tailored to the individual patient.<\/p>\n

Following the adoption of\u00a0storm<\/strong>, NHS 111 has seen up to a 50%+ reduction in the number of ambulances needing to be dispatched. Independent evaluations have also found that 80% of care plan callers are satisfied with the improved service.<\/p>\n

Martin Taylor, Head of Healthcare at Content Guru, said:<\/p>\n

\u201cIt is fantastic that Content Guru is a winner at the prestigious European IT & Software Excellence Awards for the third year in a row. Our work with NHS 111 is a brilliant example of\u00a0storm\u2019s<\/strong>\u00a0use of integration to improve the overall caller experience. The NHS\u2019s use of\u00a0storm<\/strong>\u00a0is literally saving lives, and it is great to see that being recognized at these awards.\u201d<\/p><\/blockquote>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n \n <\/section>\n\n","protected":false},"excerpt":{"rendered":"

Content Guru and NHS 111 London Region won the award for the storm solution\u2019s use of integration to improve the overall patient experience.<\/p>\n","protected":false},"featured_media":1499,"template":"","meta":{"_acf_changed":true,"inline_featured_image":false},"resource_industry":[],"resource_topic":[46],"resource_type":[47],"resource_folder":[75],"class_list":["post-2538","resource","type-resource","status-publish","has-post-thumbnail","hentry","resource_topic-lead-in-cx-and-ai","resource_type-news"],"acf":[],"yoast_head":"\nContent Guru Wins at European Technology Awards - English - UK<\/title>\n<meta name=\"description\" content=\"Content Guru and NHS 111 London Region won the award for the storm solution\u2019s use of integration to improve the overall patient experience.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.contentguru.com\/en-gb\/resources\/news\/content-guru-wins-at-european-technology-awards\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Content Guru Wins at European Technology Awards - 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