{"id":2525,"date":"2023-03-28T11:00:34","date_gmt":"2023-03-28T11:00:34","guid":{"rendered":"https:\/\/contentguru.builtbytoast.uk\/?post_type=resource&p=2525"},"modified":"2025-02-18T17:35:58","modified_gmt":"2025-02-18T17:35:58","slug":"content-guru-named-a-strong-performer-in-analyst-firm-s-contact-center-as-a-service-ccaas-evaluation-2023","status":"publish","type":"resource","link":"https:\/\/www.contentguru.com\/en-gb\/resources\/news\/content-guru-named-a-strong-performer-in-analyst-firm-s-contact-center-as-a-service-ccaas-evaluation-2023\/","title":{"rendered":"Content Guru Named a ‘Strong Performer’ In Analyst Firm’s Contact Center As A Service (CCaaS) Evaluation 2023"},"content":{"rendered":"\n\n
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News<\/div>\n

Content Guru Named a ‘Strong Performer’ In Analyst Firm’s Contact Center As A Service (CCaaS) Evaluation 2023<\/h1>\n
Published: March 28th 2023<\/div>\n <\/div>\n <\/div>\n\n \n <\/section>\n\n\n\n\n\n
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Content Guru<\/a>, Europe\u2019s leading cloud contact center and customer experience (CX) technology provider, today announced the leading industry analyst firm, Forrester<\/a>, has included it on The Forrester Wave\u2122: Contact Center as a Service, Q1 2023<\/strong><\/em>. The report recognized Content Guru and its storm\u00ae<\/sub><\/strong> CONTACT\u2122 solution as a \u2018Strong Performer\u2019 and cited it for its solid vision of offering omnichannel and omnidata solutions as well as noting that \u201cContent Guru is good for medium-to-large enterprises and multinational corporations that care about high availability and scalability and have complex functional requirements.\u201d.<\/p>\n

Forrester\u2019s research and analyzed 11 CCaaS providers against 34 criteria. Content Guru was included in a Wave report for the first time in 2023.<\/p>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n \n <\/section>\n\n\n\n\n\n

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\u201cForrester is the latest analyst house to recognize Content Guru and we are delighted to feature on its highly influential CCaaS Wave,\u201d explained Martin Taylor, Co-Founder and Deputy CEO, Content Guru<\/strong>. \u201cstorm<\/strong>\u2019s core capabilities are essential for a growing number of both private and public sector providers that count on its market-leading availability, which offers 99.999% reliability, high scalability, AI and omnichannel features. We are constantly adding new capabilities to storm<\/strong> and look forward to supporting our expanding customer base as they deliver industry-leading customer and citizen communications.\u201d<\/p>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n \n <\/section>\n\n\n\n\n\n

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About Content Guru<\/h5>\n

Content Guru helps organizations achieve outstanding customer experience. Its cloud-based solution, storm\u00ae<\/sub><\/strong>, ensures that customers\u2019 requests and issues get quickly and accurately resolved \u2013 simply put, engagement made easy. It is used by over 1000 enterprise-scale public and private organizations in over 50 countries, and is trusted by leading global brands, such as AXA, Interflora and Rakuten Communications, for mission-critical communications.<\/p>\n

For more information, visit: https:\/\/www.contentguru.com\/<\/a><\/p>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n \n <\/section>\n\n","protected":false},"excerpt":{"rendered":"

The leading industry analyst firm, Forrester, has included Content Guru on The Forrester Wave\u2122: Contact Center as a Service, Q1 2023.<\/p>\n","protected":false},"featured_media":224,"template":"","meta":{"_acf_changed":true,"inline_featured_image":false},"resource_industry":[],"resource_topic":[],"resource_type":[47],"resource_folder":[75],"class_list":["post-2525","resource","type-resource","status-publish","has-post-thumbnail","hentry","resource_type-news"],"acf":[],"yoast_head":"\nContent Guru Named a 'Strong Performer' In Analyst Firm's Contact Center As A Service (CCaaS) Evaluation 2023 - English - UK<\/title>\n<meta name=\"description\" content=\"Content Guru today announced the leading industry analyst firm, Forrester, has included it on The Forrester Wave\u2122: Contact Center as a Service, Q1 2023.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.contentguru.com\/en-gb\/resources\/news\/content-guru-named-a-strong-performer-in-analyst-firm-s-contact-center-as-a-service-ccaas-evaluation-2023\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Content Guru Named a 'Strong Performer' In Analyst Firm's Contact Center As A Service (CCaaS) Evaluation 2023 - 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