{"id":2452,"date":"2023-10-04T16:43:50","date_gmt":"2023-10-04T16:43:50","guid":{"rendered":"https:\/\/contentguru.builtbytoast.uk\/?post_type=resource&#038;p=2452"},"modified":"2026-02-23T11:19:06","modified_gmt":"2026-02-23T11:19:06","slug":"storm-chrome-enterprise-recommended","status":"publish","type":"resource","link":"https:\/\/www.contentguru.com\/en-gb\/resources\/blogs\/storm-chrome-enterprise-recommended\/","title":{"rendered":"You Need a Chrome Enterprise Recommended CX Solution. Here\u2019s Why."},"content":{"rendered":"\n\n    <section class=\"block-resource-hero toast-block no-margin no-padding\"> \n\n        \n\n\n    <div class=\"resource-hero\">\n        <div class=\"container\">\n                                                <div class=\"resource-type\">Blogs<\/div>\n                                <h1>You Need a Chrome Enterprise Recommended CX Solution. Here\u2019s Why.<\/h1>\n                <div class=\"publish-date\">Published: October 4th 2023<\/div>\n                    <\/div>\n    <\/div>\n\n    \n    <\/section>\n\n\n\n\n\n    <section class=\"block-columns toast-block no-margin padding-both has-bg\" style=\"background-color:#ddf3fc;color:#0c2943;\"> \n\n        \n\n\n<div class=\"columns-area\">\n    <div class=\"container\">\n                                <div class=\"main-column-grid grid\" style=\"grid-template-columns:repeat(1, 1fr)\">\n                                    <div class=\"col \">\n                        <p data-pm-slice=\"1 1 []\">What makes outstanding customer experience?<\/p>\n<p><strong>Flexibility<\/strong>.<\/p>\n<p>You should be available to your customers, whenever, wherever, however. And your agents must be able to provide that. For flexibility on both sides of the coin, you need a CX solution that is Chrome Enterprise Recommended.<\/p>\n<p>Content Guru\u2019s cloud CX solution, <strong>storm<\/strong><span class=\"ProseMirror__styled\" title=\"superscript\" data-mark-styled-class=\"superscript\"><sup><sub>\u00ae<\/sub><\/sup><\/span>, is now Chrome Enterprise Recommended. This means that <strong>storm<\/strong> has achieved full compatibility with Google Chrome and ChromeOS, meeting the high standards set by Google. This offers a host of benefits:<\/p>\n<ul class=\"rt-bullet-list\">\n<li><strong>Seamless user experience<\/strong> \u2013 As a browser-based solution, <strong>storm<\/strong> can be launched in seconds through Google Chrome and ChromeOS.<\/li>\n<li><strong>Cost-Efficiency<\/strong> \u2013 Speedy deployments reduce effort and cost, and let you get straight to delivering outstanding experience to customers.<\/li>\n<li><strong>Outstanding customer experience<\/strong> \u2013 <strong>storm<\/strong> is a <a href=\"https:\/\/www.contentguru.com\/en-gb\/resources\/blogs\/cx-analyst-insights-with-contact-center-forrester-wave-2023\/\" rel=\"noopener noreferrer nofollow\">world-leading CX solution<\/a>, providing all the tools you need to deliver experiences that will keep your customers coming back.<\/li>\n<\/ul>\n<p>Want to learn more about what a Chrome Enterprise Recommended CX solution can do for your business? Read on.<\/p>\n                    <\/div>\n                            <\/div>\n            <\/div>\n<\/div>\n\n    \n    <\/section>\n\n\n\n\n\n    <section class=\"block-columns toast-block no-margin padding-both\"> \n\n        \n\n\n<div class=\"columns-area\">\n    <div class=\"container\">\n                                <div class=\"main-column-grid grid\" style=\"grid-template-columns:repeat(1, 1fr)\">\n                                    <div class=\"col \">\n                        <h2 data-pm-slice=\"1 1 []\">Chrome Enterprise Recommended Agent Experience<\/h2>\n<p>Outstanding customer experience begins with agents. And in particular, with agents that are satisfied, supported, and equipped with all the necessary tools to delight customers.<\/p>\n<p>A Chrome Enterprise Recommended solution improves agent experience in a number of ways:<\/p>\n<ul class=\"rt-bullet-list\">\n<li><strong>A browser-based solution boosts convenience<\/strong> \u2013 Accessible within the Chrome browser or through ChromeOS, <strong>storm<\/strong> can be up and running within seconds of launching a device. <a href=\"https:\/\/www.contentguru.com\/en-gb\/products\/storm-cx\/omni-channel-customer-engagement\/omni-channel-agent-desktop\/\" rel=\"noopener noreferrer nofollow\">Accessing their digital workspace has never been easier for agents<\/a>.<\/li>\n<\/ul>\n<ul class=\"rt-bullet-list\">\n<li><strong>ChromeOS comes with built-in security <\/strong>\u2013 This proactively protects users against threats; more essential than ever, when cyber-crime is growing increasingly common.<\/li>\n<\/ul>\n<ul class=\"rt-bullet-list\">\n<li><strong>Chrome compatibility lets users work with what they know<\/strong> \u2013 <a href=\"https:\/\/statisticsanddata.org\/data\/most-popular-browser-1996-2021\/\" rel=\"noopener noreferrer nofollow\">Google Chrome is the world\u2019s most popular browser.<\/a> Most of your agents will already be using it. By letting them work through an environment they understand, you make life a little easier.<\/li>\n<\/ul>\n<p>And your agents aren\u2019t the only ones who benefit. A Chrome Enterprise Recommended solution offers benefits to your business too.<\/p>\n<h2><strong>Reducing Total Cost of Ownership<\/strong><\/h2>\n<p>Introducing a new CX solution is a costly undertaking. Your priority should be to reduce effort and expense, whilst still getting the highest quality solution for your business. A Chrome Enterprise Recommended solution makes this possible.<\/p>\n<ul class=\"rt-bullet-list\">\n<li><strong>ChromeOS<\/strong> <strong>reduces Total Cost of Ownership<\/strong> \u2013 Chrome devices tend to cost less than others on the market. Though this often means reduced functionality, when your agents only need to access a single unified solution like <strong>storm<\/strong>, this is a benefit rather than a drawback.<\/li>\n<li><strong>ChromeOS is cloud-native<\/strong> \u2013 Designed with cloud solutions in mind, ChromeOS sees less down-time with Chrome Enterprise Recommended solutions.<\/li>\n<li><strong>A single CX solution <\/strong>\u2013 <strong>storm<\/strong> brings your entire communications estate &#8211; internal and external &#8211; <a href=\"https:\/\/www.contentguru.com\/en-gb\/products\/storm-cx\/omni-channel-customer-engagement\/omni-channel-agent-desktop\/\" rel=\"noopener noreferrer nofollow\">into a single pane of glass<\/a>. Agents can access customer data, knowledge libraries, and colleagues, without having to switch apps. This saves time for your employees, drives up productivity, and creates value for your business.<\/li>\n<\/ul>\n<p>A Chrome Enterprise Recommended solution drives efficiencies for your business, and for once, this doesn\u2019t come at the cost of customer experience.<\/p>\n<h2><\/h2>\n<h2><strong>Chrome Enterprise Recommended Customer Experience<\/strong><\/h2>\n<p>Great customer experience begins with the right tech. Empowering your agents with easy-to-use, flexible, future-proof technology helps them deliver experiences that your customers never forget. Here\u2019s how:<\/p>\n<ul class=\"rt-bullet-list\">\n<li><strong>A single-agent interface creates seamless experiences<\/strong> \u2013 Alongside each interaction, the agent is presented with <a href=\"https:\/\/www.contentguru.com\/en-gb\/products\/storm-cx\/data-and-integrations\/customer-data-platform\/\" rel=\"noopener noreferrer nofollow\">all relevant customer data<\/a>, equipping them with the tools to get straight to resolving the customer\u2019s problem.<\/li>\n<\/ul>\n<ul class=\"rt-bullet-list\">\n<li><strong>A cloud-based solution is constantly updated <\/strong>\u2013 Communications technology is constantly advancing &#8211; <a href=\"https:\/\/www.contentguru.com\/en-gb\/resources\/blogs\/the-basics-of-internet-of-things-cx\/\" rel=\"noopener noreferrer nofollow\">think AI and Internet of Things<\/a> &#8211; and keeping up is a constant struggle. A cloud-based solution makes staying ahead of the competition easy. New features and technologies are continuously added, without the need for downtime.<\/li>\n<\/ul>\n<ul class=\"rt-bullet-list\">\n<li><strong>Happy agents create happy customers <\/strong>\u2013 <a href=\"https:\/\/www.contentguru.com\/en-gb\/resources\/blogs\/how-to-improve-the-contact-center-agent-experience\/\" rel=\"noopener noreferrer nofollow\">Equipping your agents with the right tools makes everyone\u2019s lives easier<\/a>. When your employees don\u2019t have to wrestle with legacy technology to give customers an answer, they\u2019ll be able to devote more energy toward making the interaction as seamless and helpful as possible.<\/li>\n<\/ul>\n<p>Customer experience is a key source of value for businesses. It\u2019s far easier to retain a customer than to win a new one. Investing in a Chrome Enterprise Recommended solution is a guaranteed way to boost your CX, and by extension, your bottom line.<\/p>\n                    <\/div>\n                            <\/div>\n            <\/div>\n<\/div>\n\n    \n    <\/section>\n\n\n\n\n\n    <section class=\"block-columns toast-block no-margin padding-both has-bg\" style=\"background-color:#ddf3fc;\"> \n\n        \n\n\n<div class=\"columns-area\">\n    <div class=\"container\">\n                                <div class=\"main-column-grid grid\" style=\"grid-template-columns:repeat(1, 1fr)\">\n                                    <div class=\"col \">\n                        <h3 data-pm-slice=\"1 1 []\"><strong>storm<\/strong><span title=\"superscript\" data-mark-styled-class=\"superscript\"><sub>\u00ae<\/sub><\/span><strong> is Chrome Enterprise Recommended<\/strong><\/h3>\n<p>After meeting the rigorous standards set by Google, <strong>storm<\/strong> is Chrome Enterprise Recommended. This means that it can be accessed seamlessly through the Chrome browser and via ChromeOS devices. The power of great CX in the palm of your hand.<\/p>\n<p>Find out more about Content Guru and <a href=\"https:\/\/www.contentguru.com\/en-gb\/solutions\/needs\/google-chrome-enterprise-recommended\/\">Chrome Enterprise Recommended<\/a><\/p>\n                    <\/div>\n                            <\/div>\n            <\/div>\n<\/div>\n\n    \n    <\/section>\n\n","protected":false},"excerpt":{"rendered":"<p>You should be available to your customers, whenever, wherever, however. And your agents must be able to provide that. For flexibility on both sides of the coin, you need a CX solution that is Chrome Enterprise Recommended.<\/p>\n","protected":false},"featured_media":6121,"template":"","meta":{"_acf_changed":true,"inline_featured_image":false},"resource_industry":[],"resource_topic":[44],"resource_type":[5],"resource_folder":[73],"class_list":["post-2452","resource","type-resource","status-publish","has-post-thumbnail","hentry","resource_topic-drive-digital-transformation","resource_type-blogs"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>You Need a Chrome Enterprise Recommended CX Solution. Here\u2019s Why. - English - UK<\/title>\n<meta name=\"description\" content=\"You should be available to your customers, whenever, wherever, however. And your agents must be able to provide that. 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