{"id":2447,"date":"2023-11-07T16:41:47","date_gmt":"2023-11-07T16:41:47","guid":{"rendered":"https:\/\/contentguru.builtbytoast.uk\/?post_type=resource&#038;p=2447"},"modified":"2026-02-19T12:32:59","modified_gmt":"2026-02-19T12:32:59","slug":"staying-safe-from-anywhere-with-remote-working-security","status":"publish","type":"resource","link":"https:\/\/www.contentguru.com\/en-gb\/resources\/blogs\/staying-safe-from-anywhere-with-remote-working-security\/","title":{"rendered":"Staying Safe From Anywhere with Remote Working Security"},"content":{"rendered":"\n\n    <section class=\"block-resource-hero toast-block no-margin no-padding\"> \n\n        \n\n\n    <div class=\"resource-hero\">\n        <div class=\"container\">\n                                                <div class=\"resource-type\">Blogs<\/div>\n                                <h1>Staying Safe From Anywhere with Remote Working Security<\/h1>\n                <div class=\"publish-date\">Published: November 7th 2023<\/div>\n                    <\/div>\n    <\/div>\n\n    \n    <\/section>\n\n\n\n\n\n    <section class=\"block-columns toast-block no-margin padding-both has-bg\" style=\"background-color:#ddf3fc;color:#0c2943;\"> \n\n        \n\n\n<div class=\"columns-area\">\n    <div class=\"container\">\n                                <div class=\"main-column-grid grid\" style=\"grid-template-columns:repeat(1, 1fr)\">\n                                    <div class=\"col \">\n                        <p data-pm-slice=\"1 0 []\"><a href=\"https:\/\/www.contentguru.com\/en-gb\/resources\/blogs\/hybrid-working-benefits\/\" target=\"_self\" rel=\"noopener noreferrer nofollow\">Nowadays, hybrid working is more than a benefit; it\u2019s a necessity.<\/a> Prospective employees aren\u2019t just looking for competitive wages; they want employers who respect their time. <a href=\"https:\/\/www.contentguru.com\/en-gb\/resources\/blogs\/managing-your-return-to-office\/\" target=\"_self\" rel=\"noopener noreferrer nofollow\">Hybrid working might be the next step, but safety remains a concern.<\/a> You need more than remote working; you need remote working security.<\/p>\n<p>In this blog, we\u2019ll discuss several ways of ensuring remote working security:<\/p>\n<ul class=\"rt-bullet-list\">\n<li>Master the basics; ensure devices are up-to-date, and that you\u2019re employing Multi-Factor Authentication across your organization.<\/li>\n<li>Bring your whole workforce together; through comprehensive training, knowledge management, and unified communications, you can make security everyone\u2019s priority.<\/li>\n<li>Take a zero-trust approach; keep sensitive details on a \u2018need-to-know\u2019 basis, to minimize the effect of possible breaches.<\/li>\n<\/ul>\n<p>Remote working security is a challenge, but it\u2019s not impossible to overcome. To discover more, read on.<\/p>\n<hr \/>\n                    <\/div>\n                            <\/div>\n            <\/div>\n<\/div>\n\n    \n    <\/section>\n\n\n\n\n\n    <section class=\"block-columns toast-block no-margin padding-both\"> \n\n        \n\n\n<div class=\"columns-area\">\n    <div class=\"container\">\n                                <div class=\"main-column-grid grid\" style=\"grid-template-columns:repeat(1, 1fr)\">\n                                    <div class=\"col \">\n                        <h2 data-pm-slice=\"1 1 []\">The Basics of Remote Working Security<\/h2>\n<p>Security from home is similar to security from the office. In a few simple steps, you can vastly increase the security of your remote workers. Virtual Private Networks (VPNs), Multi-Factor Authentication (MFA), and up-to-date technology are the best first steps to a secure organization.<\/p>\n<ul class=\"rt-bullet-list\">\n<li>A VPN allows your employees to connect to the internet through your local network, whether they\u2019re in the office or not. This means that they\u2019re brought under the umbrella of your existing cyber-security systems. All inbound and outbound connections are as secure as if they were happening in your office.<\/li>\n<\/ul>\n<ul class=\"rt-bullet-list\">\n<li>MFA has been increasingly common in the last decade, with almost all of us using a service that uses some form of MFA. This can look like verification codes sent to an email address, apps that generate single-use login codes, or even physical tokens that employees carry with them. MFA removes the need for passwords that can be stolen or forgotten.<\/li>\n<\/ul>\n<ul class=\"rt-bullet-list\">\n<li>Cyber security is constantly advancing; working hard to keep ahead of threats. By ensuring that your hardware and software is constantly updated, you can stay ahead of the curve. Outdated devices and systems are the easiest access point for cyber-threats.<\/li>\n<\/ul>\n<ul class=\"rt-bullet-list\">\n<li>Cyberattacks might be scary, but with your head in the clouds, you can easily miss easily-resolved threats. By educating employees on basic home and personal security (e.g. keep equipment in a safe, locked place; don\u2019t leave it in cars where they can be easily stolen), you can avoid simple attacks of opportunity.<\/li>\n<\/ul>\n<p>Remote working security doesn\u2019t stop with technology. <a href=\"https:\/\/www.contentguru.com\/en-gb\/resources\/blogs\/remote-contact-center-agent-security-and-privacy\/\" target=\"_self\" rel=\"noopener noreferrer nofollow\">Human error is the most common cause of data breaches.<\/a> Getting your employees on the same page is essential when building remote working security.<\/p>\n<h2><strong>Remote Working Security through Workforce Management<\/strong><\/h2>\n<p>Remote working security begins with people. If every member of your organization understands the importance of cyber-security, and what best practice looks like, you can ensure that security protocols are observed and essential data is protected.<\/p>\n<p>But what does that look like in practice?<\/p>\n<ul class=\"rt-bullet-list\">\n<li><a href=\"https:\/\/www.contentguru.com\/en-gb\/products\/workforce-engagement-management\/outstanding-agent-experience-through-workforce-management\/\" target=\"_self\" rel=\"noopener noreferrer nofollow\">A Workforce Engagement Management<\/a> (WEM) solution allows you to get a complete overview of your organization within a single interface. You can monitor agent activity, and view screens and interactions with customers, to ensure that your employees follow security best practices and meets compliance standards, wherever they are working from.<\/li>\n<\/ul>\n<ul class=\"rt-bullet-list\">\n<li>Cyber-security can be complex, and a lot to take in at once. B<a href=\"https:\/\/www.contentguru.com\/en-gb\/products\/customer-experience\/customer-service-knowledge-management\/\" target=\"_self\" rel=\"noopener noreferrer nofollow\">y making all relevant information accessible through your internal knowledge base<\/a>, you can ensure any employee can get up-to-speed on remote working security at any time.<\/li>\n<\/ul>\n<ul class=\"rt-bullet-list\">\n<li>Providing access to training is a first step, but that doesn\u2019t mean your employees <em>will<\/em> access it. They\u2019re busy people, after all. You need to incentivize training, give your employees a reason to engage. A points-based reward system, that lets you monitor employee engagement with content from one central location, and deal out rewards accordingly, is an essential step to engaging your workforce.<\/li>\n<\/ul>\n<ul class=\"rt-bullet-list\">\n<li>In the event of a security breach, you need to be able to communicate with the relevant employees, fast. <a href=\"https:\/\/www.contentguru.com\/en-gb\/resources\/blogs\/contact-center-unified-communications-uc\/\" target=\"_self\" rel=\"noopener noreferrer nofollow\">A Unified Communications solution<\/a> allows you to access all parts of your organization from within a single pane of glass, letting you work to resolve issues at the source.<\/li>\n<\/ul>\n<p>By effectively supporting your employees, you can build remote working security from the ground up. Bringing your whole organization onboard is absolutely essential.<\/p>\n<h2><\/h2>\n<h2><strong>The Zero-Trust Approach<\/strong><\/h2>\n<p>Keeping employees well-informed is an important first step; even so, mistakes will happen. In cases like these, the worst outcomes can be avoided by sensible distribution of access. <a href=\"https:\/\/www.contentguru.com\/en-gb\/products\/secure-and-compliant-customer-payments\/pci-compliant-automated-and-assisted-payments\/\" target=\"_self\" rel=\"noopener noreferrer nofollow\">That is; your employees should only have the accesses they need, and no more.<\/a><\/p>\n<p>This approach is sometimes referred to as \u2018zero-trust\u2019. This doesn\u2019t mean you don\u2019t trust your employees; it means you don\u2019t <em>need to<\/em>.<\/p>\n<ul class=\"rt-bullet-list\">\n<li>Sensitive data should only be accessible to those who needs it to complete their work. This means that things like customer information, payment details, et cetera, should only be available to a small minority of your employees.<\/li>\n<li>Unfortunately, much of this data has to be passed through front-line customer service agents before it can be entered into your systems of record.<\/li>\n<li>Information leakage can be prevented by masking payment details taken over the phone. By shifting customers into <a href=\"https:\/\/www.contentguru.com\/en-gb\/products\/secure-and-compliant-customer-payments\/pci-compliant-automated-and-assisted-payments\/\" target=\"_self\" rel=\"noopener noreferrer nofollow\">an agent-less payment environment<\/a>, you can complete phone payments without risk of an agent hearing sensitive payment details.<\/li>\n<\/ul>\n<p>By restricting information to only those who need it, you can mitigate the risk of remote working. By reducing the amount you need to protect, you can make establishing remote working security easier.<\/p>\n                    <\/div>\n                            <\/div>\n            <\/div>\n<\/div>\n\n    \n    <\/section>\n\n\n\n\n\n    <section class=\"block-columns toast-block no-margin padding-both has-bg\" style=\"background-color:#ddf3fc;\"> \n\n        \n\n\n<div class=\"columns-area\">\n    <div class=\"container\">\n                                <div class=\"main-column-grid grid\" style=\"grid-template-columns:repeat(1, 1fr)\">\n                                    <div class=\"col \">\n                        <h2 data-pm-slice=\"1 1 []\"><strong>Remote Working Security with Content Guru<\/strong><\/h2>\n<p>Content Guru has over two decades of experience migrating organizations to the cloud, to help them get the most from their flexible working strategies. As cloud contact pioneers, we\u2019re ready to help you deliver secure remote working across your organization.<\/p>\n<p>Ready to learn more about what Content Guru can do for your CX? Continue your CX journey by downloading Content Guru\u2019s whitepaper, <a href=\"https:\/\/www.contentguru.com\/en-gb\/resources\/whitepapers\/resilient-cx-surviving-hard-times-with-customer-experience\/\" target=\"_self\" rel=\"noopener noreferrer nofollow\"><strong>Resilient CX: A Field Guide to Surviving Hard Times with Customer Experience<\/strong><\/a> here.<\/p>\n<p>&nbsp;<\/p>\n                    <\/div>\n                            <\/div>\n            <\/div>\n<\/div>\n\n    \n    <\/section>\n\n","protected":false},"excerpt":{"rendered":"<p>Hybrid working might be the next step, but safety remains a concern. You need more than remote working; you need remote working security.<\/p>\n","protected":false},"featured_media":6120,"template":"","meta":{"_acf_changed":true,"inline_featured_image":false},"resource_industry":[],"resource_topic":[43],"resource_type":[5],"resource_folder":[73],"class_list":["post-2447","resource","type-resource","status-publish","has-post-thumbnail","hentry","resource_topic-employee-engagement-and-empowerment","resource_type-blogs"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Staying Safe From Anywhere with Remote Working Security - English - UK<\/title>\n<meta name=\"description\" content=\"Hybrid working might be the next step, but safety remains a concern. 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