{"id":2321,"date":"2022-08-25T00:00:56","date_gmt":"2022-08-25T00:00:56","guid":{"rendered":"https:\/\/contentguru.builtbytoast.uk\/?post_type=resource&p=2321"},"modified":"2026-02-19T14:10:36","modified_gmt":"2026-02-19T14:10:36","slug":"content-guru-gartner-magic-quadrant-contact-center-as-a-service","status":"publish","type":"resource","link":"https:\/\/www.contentguru.com\/en-gb\/resources\/blogs\/content-guru-gartner-magic-quadrant-contact-center-as-a-service\/","title":{"rendered":"Content Guru named in the 2021 Gartner\u00ae\u00a0Magic Quadrant\u2122 for Contact Center as a Service"},"content":{"rendered":"\n\n
\n\n \n\n\n
\n
\n
Blogs<\/div>\n

Content Guru named in the 2021 Gartner\u00ae\u00a0Magic Quadrant\u2122 for Contact Center as a Service<\/h1>\n
Published: August 25th 2022<\/div>\n <\/div>\n <\/div>\n\n \n <\/section>\n\n\n\n\n\n
\n\n \n\n\n
\n
\n
\n
\n

Content Guru is proud to be named as a Challenger in the 2021 Gartner\u00ae<\/sub><\/span>\u00a0Magic Quadrant\u2122 for\u00a0Contact Center as a Service (CCaaS).[1]<\/span><\/sup>\u00a0The Magic Quadrant is an industry-recognized standard of evaluation within the technology and technology service markets, which\u00a0Gartner, Inc.\u00a0renew annually to help business leaders find the right provider for their needs. Content Guru attributes this result to its flourishing ties with global clients and partners, as well as the explosion of new products and innovative features within the\u00a0storm<\/b>\u00ae<\/sub><\/span>\u00a0platform \u2013 both of which will see Content Guru continue to ascend to greater heights in the future.<\/p>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n \n <\/section>\n\n\n\n\n\n

\n\n \n\n\n
\n
\n
\n
\n

Sean Taylor, CEO of Content Guru<\/b>, commented:<\/p>\n

\u201cIn the next 5 years\u2026 we expect over 90% of the contact center market to move to cloud. Longer-term we are very excited about the additional opportunities in next-generation customer experience (CX), which will further leverage insights through data using AI, combined with omni-channel communication.\u201d<\/p><\/blockquote>\n

\n

 <\/p>\n

storm<\/b>\u00ae<\/sub><\/span><\/b>\u00a0is customer-first, forever<\/b><\/h3>\n

The Content Guru mission is to make engagement easy by creating outstanding customer experience through seamless engagement and data-driven insights. Time and time again, Content Guru has succeeded in this mission by delivering CCaaS solutions with virtually\u00a0limitless scalability,\u00a0unmatched integration capabilities\u00a0and industry-leading\u00a0intelligent automation, which impresses clients and ensures service quality for their customers. The\u00a0delight\u00a0that Content Guru\u2019s solutions bring to clients, along with the\u00a0speed\u00a0and\u00a0agility\u00a0at which it executes client visions, are values that Content Guru takes pride in, and is committed to every day.<\/p>\n

In order to bring continued delight to end customers, Content Guru makes it a priority to stay one step ahead, anticipating the next big trends in CX. The complex needs of clients, and the valuable feedback they provide, shape\u00a0storm<\/b>, and guide strategic development here at Content Guru. So when clients choose\u00a0storm\u00a0<\/b>to deliver the best in customer engagement and experience, they don\u2019t receive a solution, but a partnership.<\/p>\n

\n

 <\/p>\n

Driving the CX of the future, today<\/b><\/h3>\n

The future has already begun at Content Guru. Over the last 12 months, Content Guru has focused on widening the capabilities of the\u00a0storm\u00a0<\/b>platform, in preparation for an evolution of the market into a heavily AI and data-insight driven next-generation CX.<\/p>\n

As the CCaaS marketplace has matured, more enterprise customers are seeking easy-to-procure, single-stack CX deployments. They are calling out for cutting-edge functionality, offering both CCaaS and UCaaS from a single comprehensive solution.\u00a0storm\u00a0<\/b>Communications Platform as a Service (CPaaS)\u00a0offers full omni-channel support and\u00a0rich functionality\u00a0\u2013 from native CRM and WFM modules, to integrations with leading applications such as\u00a0Microsoft Teams.<\/p>\n

Content Guru is dedicated to supporting the visions of its clients with the most advanced artificial intelligence (AI) that the market has to offer \u2013 all through\u00a0intelligent automation. As such, Content Guru has integrated with\u00a0Google Contact Center AI. This allows clients to utilize its powerful\u00a0Natural Language Processing (NLP)\u00a0and conversational AI capabilities. However, developments in contact center AI never slow or cease. So while the impact of AI-powered NLP technologies continues to be felt across the industry, Content Guru is still looking ahead.<\/p>\n

Knowledge shared is power multiplied. Therefore within the last year, Content Guru has introduced an\u00a0open app marketplace within\u00a0storm\u00a0<\/b>. This is a collaborative marketplace for customers and developers to discover and trade integrations and applications. With its open API environment, clients have the freedom to build the perfect holistic communications solution for their organization. Great CX should be accessible to all. For this reason Content Guru designed this environment, to give users of all technical backgrounds and skill levels the resources and the supporting community to achieve CCaaS excellence. Now, and in the future.<\/p>\n<\/div>\n<\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n \n <\/section>\n\n\n\n\n\n

\n\n \n\n\n
\n
\n
\n
\n
\n

[1]<\/span>\u00a0Gartner, Magic Quadrant for Contact Centre as a Service, Steve Blood, Drew Kraus, Pri Rathnayake, 9 August 2021<\/p>\n

Gartner Disclaimer<\/b><\/p>\n

Gartner does not endorse any vendor, product or service depicted in our research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner\u2019s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.<\/i><\/p>\n

Gartner and Magic Quadrant are registered trademarks of Gartner, Inc. and\/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.<\/p>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n \n <\/section>\n\n","protected":false},"excerpt":{"rendered":"

Content Guru is proud to be named as a Challenger in the 2021 Gartner Magic Quadrant for Contact Center as a Service (CCaaS).<\/p>\n","protected":false},"featured_media":6120,"template":"","meta":{"_acf_changed":true,"inline_featured_image":false},"resource_industry":[],"resource_topic":[],"resource_type":[5],"resource_folder":[73],"class_list":["post-2321","resource","type-resource","status-publish","has-post-thumbnail","hentry","resource_type-blogs"],"acf":[],"yoast_head":"\nContent Guru named in the 2021 Gartner\u00ae\u00a0Magic Quadrant\u2122 for Contact Center as a Service - English - UK<\/title>\n<meta name=\"description\" content=\"Content Guru is proud to be named as a Challenger in the 2021 Gartner Magic Quadrant for Contact Center as a Service (CCaaS).\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.contentguru.com\/en-gb\/resources\/blogs\/content-guru-gartner-magic-quadrant-contact-center-as-a-service\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Content Guru named in the 2021 Gartner\u00ae\u00a0Magic Quadrant\u2122 for Contact Center as a Service - English - UK\" \/>\n<meta property=\"og:description\" content=\"Content Guru is proud to be named as a Challenger in the 2021 Gartner Magic Quadrant for Contact Center as a Service (CCaaS).\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.contentguru.com\/en-gb\/resources\/blogs\/content-guru-gartner-magic-quadrant-contact-center-as-a-service\/\" \/>\n<meta property=\"og:site_name\" content=\"English - UK\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/ContentGuruLtd\/?locale=en_GB\" \/>\n<meta property=\"article:modified_time\" content=\"2026-02-19T14:10:36+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.contentguru.com\/en-gb\/wp-content\/uploads\/sites\/2\/2026\/02\/Blogs-1-scaled.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"2560\" \/>\n\t<meta property=\"og:image:height\" content=\"1463\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@cgchirp\" \/>\n<meta name=\"twitter:label1\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.contentguru.com\\\/en-gb\\\/resources\\\/blogs\\\/content-guru-gartner-magic-quadrant-contact-center-as-a-service\\\/\",\"url\":\"https:\\\/\\\/www.contentguru.com\\\/en-gb\\\/resources\\\/blogs\\\/content-guru-gartner-magic-quadrant-contact-center-as-a-service\\\/\",\"name\":\"Content Guru named in the 2021 Gartner\u00ae\u00a0Magic Quadrant\u2122 for Contact Center as a Service - English - UK\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.contentguru.com\\\/en-gb\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.contentguru.com\\\/en-gb\\\/resources\\\/blogs\\\/content-guru-gartner-magic-quadrant-contact-center-as-a-service\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.contentguru.com\\\/en-gb\\\/resources\\\/blogs\\\/content-guru-gartner-magic-quadrant-contact-center-as-a-service\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.contentguru.com\\\/en-gb\\\/wp-content\\\/uploads\\\/sites\\\/2\\\/2026\\\/02\\\/Blogs-1-scaled.jpg\",\"datePublished\":\"2022-08-25T00:00:56+00:00\",\"dateModified\":\"2026-02-19T14:10:36+00:00\",\"description\":\"Content Guru is proud to be named as a Challenger in the 2021 Gartner Magic Quadrant for Contact Center as a Service (CCaaS).\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.contentguru.com\\\/en-gb\\\/resources\\\/blogs\\\/content-guru-gartner-magic-quadrant-contact-center-as-a-service\\\/#breadcrumb\"},\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.contentguru.com\\\/en-gb\\\/resources\\\/blogs\\\/content-guru-gartner-magic-quadrant-contact-center-as-a-service\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\\\/\\\/www.contentguru.com\\\/en-gb\\\/resources\\\/blogs\\\/content-guru-gartner-magic-quadrant-contact-center-as-a-service\\\/#primaryimage\",\"url\":\"https:\\\/\\\/www.contentguru.com\\\/en-gb\\\/wp-content\\\/uploads\\\/sites\\\/2\\\/2026\\\/02\\\/Blogs-1-scaled.jpg\",\"contentUrl\":\"https:\\\/\\\/www.contentguru.com\\\/en-gb\\\/wp-content\\\/uploads\\\/sites\\\/2\\\/2026\\\/02\\\/Blogs-1-scaled.jpg\",\"width\":2560,\"height\":1463,\"caption\":\"Blogs (1)\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.contentguru.com\\\/en-gb\\\/resources\\\/blogs\\\/content-guru-gartner-magic-quadrant-contact-center-as-a-service\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.contentguru.com\\\/en-gb\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Content Guru named in the 2021 Gartner\u00ae\u00a0Magic Quadrant\u2122 for Contact Center as a Service\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.contentguru.com\\\/en-gb\\\/#website\",\"url\":\"https:\\\/\\\/www.contentguru.com\\\/en-gb\\\/\",\"name\":\"English - UK - Content Guru\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\\\/\\\/www.contentguru.com\\\/en-gb\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.contentguru.com\\\/en-gb\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-GB\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/www.contentguru.com\\\/en-gb\\\/#organization\",\"name\":\"Content Guru\",\"url\":\"https:\\\/\\\/www.contentguru.com\\\/en-gb\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\\\/\\\/www.contentguru.com\\\/en-gb\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/www.contentguru.com\\\/en-gb\\\/wp-content\\\/uploads\\\/sites\\\/2\\\/2025\\\/02\\\/CG-Logo-Dark-Blue_Outlines-1.svg\",\"contentUrl\":\"https:\\\/\\\/www.contentguru.com\\\/en-gb\\\/wp-content\\\/uploads\\\/sites\\\/2\\\/2025\\\/02\\\/CG-Logo-Dark-Blue_Outlines-1.svg\",\"width\":\"1024\",\"height\":\"1024\",\"caption\":\"Content Guru\"},\"image\":{\"@id\":\"https:\\\/\\\/www.contentguru.com\\\/en-gb\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/ContentGuruLtd\\\/?locale=en_GB\",\"https:\\\/\\\/x.com\\\/cgchirp\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Content Guru named in the 2021 Gartner\u00ae\u00a0Magic Quadrant\u2122 for Contact Center as a Service - English - UK","description":"Content Guru is proud to be named as a Challenger in the 2021 Gartner Magic Quadrant for Contact Center as a Service (CCaaS).","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.contentguru.com\/en-gb\/resources\/blogs\/content-guru-gartner-magic-quadrant-contact-center-as-a-service\/","og_locale":"en_GB","og_type":"article","og_title":"Content Guru named in the 2021 Gartner\u00ae\u00a0Magic Quadrant\u2122 for Contact Center as a Service - English - UK","og_description":"Content Guru is proud to be named as a Challenger in the 2021 Gartner Magic Quadrant for Contact Center as a Service (CCaaS).","og_url":"https:\/\/www.contentguru.com\/en-gb\/resources\/blogs\/content-guru-gartner-magic-quadrant-contact-center-as-a-service\/","og_site_name":"English - UK","article_publisher":"https:\/\/www.facebook.com\/ContentGuruLtd\/?locale=en_GB","article_modified_time":"2026-02-19T14:10:36+00:00","og_image":[{"width":2560,"height":1463,"url":"https:\/\/www.contentguru.com\/en-gb\/wp-content\/uploads\/sites\/2\/2026\/02\/Blogs-1-scaled.jpg","type":"image\/jpeg"}],"twitter_card":"summary_large_image","twitter_site":"@cgchirp","twitter_misc":{"Estimated reading time":"4 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.contentguru.com\/en-gb\/resources\/blogs\/content-guru-gartner-magic-quadrant-contact-center-as-a-service\/","url":"https:\/\/www.contentguru.com\/en-gb\/resources\/blogs\/content-guru-gartner-magic-quadrant-contact-center-as-a-service\/","name":"Content Guru named in the 2021 Gartner\u00ae\u00a0Magic Quadrant\u2122 for Contact Center as a Service - English - UK","isPartOf":{"@id":"https:\/\/www.contentguru.com\/en-gb\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.contentguru.com\/en-gb\/resources\/blogs\/content-guru-gartner-magic-quadrant-contact-center-as-a-service\/#primaryimage"},"image":{"@id":"https:\/\/www.contentguru.com\/en-gb\/resources\/blogs\/content-guru-gartner-magic-quadrant-contact-center-as-a-service\/#primaryimage"},"thumbnailUrl":"https:\/\/www.contentguru.com\/en-gb\/wp-content\/uploads\/sites\/2\/2026\/02\/Blogs-1-scaled.jpg","datePublished":"2022-08-25T00:00:56+00:00","dateModified":"2026-02-19T14:10:36+00:00","description":"Content Guru is proud to be named as a Challenger in the 2021 Gartner Magic Quadrant for Contact Center as a Service (CCaaS).","breadcrumb":{"@id":"https:\/\/www.contentguru.com\/en-gb\/resources\/blogs\/content-guru-gartner-magic-quadrant-contact-center-as-a-service\/#breadcrumb"},"inLanguage":"en-GB","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.contentguru.com\/en-gb\/resources\/blogs\/content-guru-gartner-magic-quadrant-contact-center-as-a-service\/"]}]},{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/www.contentguru.com\/en-gb\/resources\/blogs\/content-guru-gartner-magic-quadrant-contact-center-as-a-service\/#primaryimage","url":"https:\/\/www.contentguru.com\/en-gb\/wp-content\/uploads\/sites\/2\/2026\/02\/Blogs-1-scaled.jpg","contentUrl":"https:\/\/www.contentguru.com\/en-gb\/wp-content\/uploads\/sites\/2\/2026\/02\/Blogs-1-scaled.jpg","width":2560,"height":1463,"caption":"Blogs (1)"},{"@type":"BreadcrumbList","@id":"https:\/\/www.contentguru.com\/en-gb\/resources\/blogs\/content-guru-gartner-magic-quadrant-contact-center-as-a-service\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.contentguru.com\/en-gb\/"},{"@type":"ListItem","position":2,"name":"Content Guru named in the 2021 Gartner\u00ae\u00a0Magic Quadrant\u2122 for Contact Center as a Service"}]},{"@type":"WebSite","@id":"https:\/\/www.contentguru.com\/en-gb\/#website","url":"https:\/\/www.contentguru.com\/en-gb\/","name":"English - UK - Content Guru","description":"","publisher":{"@id":"https:\/\/www.contentguru.com\/en-gb\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.contentguru.com\/en-gb\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-GB"},{"@type":"Organization","@id":"https:\/\/www.contentguru.com\/en-gb\/#organization","name":"Content Guru","url":"https:\/\/www.contentguru.com\/en-gb\/","logo":{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/www.contentguru.com\/en-gb\/#\/schema\/logo\/image\/","url":"https:\/\/www.contentguru.com\/en-gb\/wp-content\/uploads\/sites\/2\/2025\/02\/CG-Logo-Dark-Blue_Outlines-1.svg","contentUrl":"https:\/\/www.contentguru.com\/en-gb\/wp-content\/uploads\/sites\/2\/2025\/02\/CG-Logo-Dark-Blue_Outlines-1.svg","width":"1024","height":"1024","caption":"Content Guru"},"image":{"@id":"https:\/\/www.contentguru.com\/en-gb\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/ContentGuruLtd\/?locale=en_GB","https:\/\/x.com\/cgchirp"]}]}},"_links":{"self":[{"href":"https:\/\/www.contentguru.com\/en-gb\/wp-json\/wp\/v2\/resource\/2321","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.contentguru.com\/en-gb\/wp-json\/wp\/v2\/resource"}],"about":[{"href":"https:\/\/www.contentguru.com\/en-gb\/wp-json\/wp\/v2\/types\/resource"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.contentguru.com\/en-gb\/wp-json\/wp\/v2\/media\/6120"}],"wp:attachment":[{"href":"https:\/\/www.contentguru.com\/en-gb\/wp-json\/wp\/v2\/media?parent=2321"}],"wp:term":[{"taxonomy":"resource_industry","embeddable":true,"href":"https:\/\/www.contentguru.com\/en-gb\/wp-json\/wp\/v2\/resource_industry?post=2321"},{"taxonomy":"resource_topic","embeddable":true,"href":"https:\/\/www.contentguru.com\/en-gb\/wp-json\/wp\/v2\/resource_topic?post=2321"},{"taxonomy":"resource_type","embeddable":true,"href":"https:\/\/www.contentguru.com\/en-gb\/wp-json\/wp\/v2\/resource_type?post=2321"},{"taxonomy":"resource_folder","embeddable":true,"href":"https:\/\/www.contentguru.com\/en-gb\/wp-json\/wp\/v2\/resource_folder?post=2321"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}