{"id":1880,"date":"2022-10-11T16:41:42","date_gmt":"2022-10-11T16:41:42","guid":{"rendered":"https:\/\/contentguru.builtbytoast.uk\/?post_type=resource&#038;p=1880"},"modified":"2026-02-19T15:15:20","modified_gmt":"2026-02-19T15:15:20","slug":"southampton-city-council","status":"publish","type":"resource","link":"https:\/\/www.contentguru.com\/en-gb\/resources\/customer-success-stories\/southampton-city-council\/","title":{"rendered":"Southampton City Council"},"content":{"rendered":"\n\n    <section class=\"block-resource-hero toast-block no-margin no-padding\"> \n\n        \n\n\n    <div class=\"resource-hero\">\n        <div class=\"container\">\n                                                <div class=\"resource-type\">Customer Success Stories<\/div>\n                                <h1>Southampton City Council<\/h1>\n                <div class=\"publish-date\">Published: October 11th 2022<\/div>\n                    <\/div>\n    <\/div>\n\n    \n    <\/section>\n\n\n\n\n\n    <section class=\"block-columns toast-block no-margin padding-both\"> \n\n        \n\n\n<div class=\"columns-area\">\n    <div class=\"container\">\n                                <div class=\"main-column-grid grid\" style=\"grid-template-columns:repeat(1, 1fr)\">\n                                    <div class=\"col \">\n                        <h4 style=\"text-align: center\">About<\/h4>\n<p style=\"text-align: center\">Southampton City Council is one of the largest City Councils in the South of England. The organization offers over 700 services to 250,000+ residents, with special emphasis on education and social services. Southampton has a vision of being \u2018The City of Opportunity\u2019 by 2025.<\/p>\n                    <\/div>\n                            <\/div>\n            <\/div>\n<\/div>\n\n    \n    <\/section>\n\n\n\n\n\n    <section class=\"block-quote-slider toast-block no-margin no-padding\"> \n\n        \n\n\n    <div class=\"quote-slider-area\">\n\n                    <div class=\"quote-background-image\" style=\"background-image:url('https:\/\/www.contentguru.com\/en-gb\/wp-content\/uploads\/sites\/2\/2025\/02\/c4dcf3a9e4b519d13241b7c103ff462b.jpg')\"><\/div>\n        \n        <div class=\"container\">\n\n            <div class=\"quote-slider\">\n                                    <div class=\"quote\">\n                        <div class=\"quote-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"800\" src=\"https:\/\/www.contentguru.com\/en-gb\/wp-content\/uploads\/sites\/2\/2022\/10\/southampton_city_council_logo_white.png\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/www.contentguru.com\/en-gb\/wp-content\/uploads\/sites\/2\/2022\/10\/southampton_city_council_logo_white.png 800w, https:\/\/www.contentguru.com\/en-gb\/wp-content\/uploads\/sites\/2\/2022\/10\/southampton_city_council_logo_white-300x300.png 300w, https:\/\/www.contentguru.com\/en-gb\/wp-content\/uploads\/sites\/2\/2022\/10\/southampton_city_council_logo_white-150x150.png 150w, https:\/\/www.contentguru.com\/en-gb\/wp-content\/uploads\/sites\/2\/2022\/10\/southampton_city_council_logo_white-768x768.png 768w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/div>\n                        <div class=\"quote-content\"><p>\u201c<strong>storm<sub>\u00ae<\/sub><\/strong>\u2019s surveying functionality offers a strong foundation to build a truly customer-focused culture. Each customer service officer receives a quality score and verbatim comments from the customers they serve. This enables us to share best practices, identify coaching opportunities and continually improve on the customer service we deliver.\u201d<\/p>\n<\/div>\n                        <div class=\"quote-author\">Southampton City Council<\/div>\n                        <div class=\"quote-author-position\">Service Manager, Customer Operations<\/div>\n                    <\/div>\n                            <\/div>\n\n            <div class=\"quote-slider-controls\"><\/div>\n\n        <\/div>\n    <\/div>\n\n    \n    <\/section>\n\n\n\n\n\n    <section class=\"block-columns toast-block no-margin padding-both\"> \n\n        \n\n\n<div class=\"columns-area\">\n    <div class=\"container\">\n                                <div class=\"main-column-grid grid\" style=\"grid-template-columns:repeat(2, 1fr)\">\n                                    <div class=\"col \">\n                        <h3>Download the Full Case Study<\/h3>\n<div class=\"col-span-1 md:flex md:items-center\">\n<div class=\"flex flex-col space-y-4\">\n<article class=\"rich-text space-y-4 prose max-w-none prose-headings:font-semibold prose-headings:leading-tight prose-h1:font-extrabold prose-h1:text-4xl prose-h1:md:text-6xl prose-h2:text-3xl prose-h2:md:text-5xl prose-h3:text-2xl prose-h3:md:text-4xl prose-h4:font-medium prose-h4:text-xl prose-p:my-0 prose-p:break-word prose-p:leading-6 prose-headings:text-Primary\/p900 prose-p:text-Core\/Body prose-a:text-Core\/Body prose-ol:text-Core\/Body prose-ul:text-Core\/Body prose-ul:list-[square] prose-ul:marker:text-SP2\/800 prose-li:text-Core\/Body prose-li:marker:text-SP2\/800 prose-code:text-Core\/Body\">Fill out a few details and receive a flyer detailing how Southampton City Council:\u00a0<\/article>\n<\/div>\n<\/div>\n<div class=\"col-span-1 md:flex md:items-center\">\n<ul>\n<li>Implemented call-back functionality that <strong>reduced abandon rates by 70%<\/strong>.<\/li>\n<li>Allowed <strong>100% of employees<\/strong> to work flexibly.<\/li>\n<li>Completed their transition to <strong>storm<\/strong> at pace before COVID-19 lockdowns.<\/li>\n<\/ul>\n<\/div>\n<p>&nbsp;<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-medium wp-image-2393 aligncenter\" src=\"https:\/\/www.contentguru.com\/en-gb\/wp-content\/uploads\/sites\/2\/2022\/10\/Southampton_City_Council_logo-300x266.png\" alt=\"\" width=\"300\" height=\"266\" srcset=\"https:\/\/www.contentguru.com\/en-gb\/wp-content\/uploads\/sites\/2\/2022\/10\/Southampton_City_Council_logo-300x266.png 300w, https:\/\/www.contentguru.com\/en-gb\/wp-content\/uploads\/sites\/2\/2022\/10\/Southampton_City_Council_logo-1024x908.png 1024w, https:\/\/www.contentguru.com\/en-gb\/wp-content\/uploads\/sites\/2\/2022\/10\/Southampton_City_Council_logo-768x681.png 768w, https:\/\/www.contentguru.com\/en-gb\/wp-content\/uploads\/sites\/2\/2022\/10\/Southampton_City_Council_logo.png 1200w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/p>\n                    <\/div>\n                                    <div class=\"col \">\n                        <p> <\/p>\n<form id=\"mktoForm_1038\"><\/form>\n<p> <\/p>\n                    <\/div>\n                            <\/div>\n            <\/div>\n<\/div>\n\n    \n    <\/section>\n\n","protected":false},"excerpt":{"rendered":"<p>Southampton City Council is one of the largest City Councils in the South of England. The organization offers over 700 services to 250,000+ residents, with special emphasis on education and social services. Southampton has a vision of being \u2018The City of Opportunity\u2019 by 2025.<\/p>\n","protected":false},"featured_media":6124,"template":"","meta":{"_acf_changed":true,"inline_featured_image":false},"resource_industry":[52],"resource_topic":[44,45],"resource_type":[13],"resource_folder":[74],"class_list":["post-1880","resource","type-resource","status-publish","has-post-thumbnail","hentry","resource_industry-government","resource_topic-drive-digital-transformation","resource_topic-move-to-the-cloud","resource_type-customer-success-stories"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Southampton City Council - English - UK<\/title>\n<meta name=\"description\" content=\"Southampton City Council is one of the largest City Councils in the South of England. 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