{"id":1847,"date":"2022-06-17T11:56:25","date_gmt":"2022-06-17T11:56:25","guid":{"rendered":"https:\/\/contentguru.builtbytoast.uk\/?post_type=resource&p=1847"},"modified":"2026-02-19T15:16:56","modified_gmt":"2026-02-19T15:16:56","slug":"rail-delivery-group-wfh-in-hours","status":"publish","type":"resource","link":"https:\/\/www.contentguru.com\/en-gb\/resources\/customer-success-stories\/rail-delivery-group-wfh-in-hours\/","title":{"rendered":"Rail Delivery Group – WFH in Hours"},"content":{"rendered":"\n\n
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Customer Success Stories<\/div>\n

Rail Delivery Group – WFH in Hours<\/h1>\n
Published: June 17th 2022<\/div>\n <\/div>\n <\/div>\n\n \n <\/section>\n\n\n\n\n\n
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About<\/h4>\n

Rail Delivery Group (RDG) represents all rail services, passenger and freight, in Great Britain. As well as ensuring that the country\u2019s key workers can continue to travel to work, their members have responsibility for ensuring that essential supplies can travel across the country via the freight rail network.<\/p>\n

As a result of COVID-19, RDG had to rapidly evacuate their contact center in India. With no home-working solution immediately in place, and no ability to process calls from home, they found themselves in need of an alternative contact center solution.<\/p>\n

With rail services a critical part of the UK\u2019s national infrastructure, and a new, reduced, timetable recently introduced, RDG needed to get their contact center, and their agents, working again \u2014 fast.<\/p>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n \n <\/section>\n\n\n\n\n\n

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\u201cWhen our contact center was evacuated, we had no solution to work from home and no way to use our existing agent licenses.<\/p>\n

We spoke to Content Guru to see how they could help. Once we agreed on the initial solution, our agents were picking up calls again within hours.<\/p>\n

storm\u00ae<\/sub><\/strong>\u00a0is a great solution for homeworking, and we are really pleased with Content Guru as a supplier. They prioritized our needs, and helped get our contact center back on track within days.\u201d<\/p>\n<\/div>\n

Rail Delivery Group<\/div>\n
Customer Information Director<\/div>\n <\/div>\n <\/div>\n\n
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Download the Full Case Study<\/h3>\n
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Fill out a few details and receive a flyer detailing how the Rail Delivery Group:\u00a0<\/article>\n<\/div>\n<\/div>\n
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  • Moved their agents to remote working within hours.<\/li>\n
  • Had their WFH solution working within four days.<\/li>\n
  • Gets powerful, real-time insight into their CX.<\/li>\n<\/ul>\n<\/div>\n

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    <\/p>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n \n <\/section>\n\n","protected":false},"excerpt":{"rendered":"

    Rail Delivery Group oversees around 1.7 billion rail journeys a year. storm\u00ae enabled remote working for agents within hours.<\/p>\n","protected":false},"featured_media":6111,"template":"","meta":{"_acf_changed":true,"inline_featured_image":false},"resource_industry":[56],"resource_topic":[36,43],"resource_type":[13],"resource_folder":[74],"class_list":["post-1847","resource","type-resource","status-publish","has-post-thumbnail","hentry","resource_industry-retail-and-travel","resource_topic-cx-at-scale","resource_topic-employee-engagement-and-empowerment","resource_type-customer-success-stories"],"acf":[],"yoast_head":"\nRail Delivery Group - WFH in Hours - English - UK<\/title>\n<meta name=\"description\" content=\"Rail Delivery Group oversees around 1.7 billion rail journeys a year. storm\u00ae enabled remote working for agents within hours.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.contentguru.com\/en-gb\/resources\/customer-success-stories\/rail-delivery-group-wfh-in-hours\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Rail Delivery Group - 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