{"id":1513,"date":"2023-08-26T00:00:35","date_gmt":"2023-08-26T00:00:35","guid":{"rendered":"https:\/\/contentguru.builtbytoast.uk\/?post_type=resource&#038;p=1513"},"modified":"2026-02-19T11:30:06","modified_gmt":"2026-02-19T11:30:06","slug":"integrated-care-familiar-strangers","status":"publish","type":"resource","link":"https:\/\/www.contentguru.com\/en-gb\/resources\/whitepapers\/integrated-care-familiar-strangers\/","title":{"rendered":"Integrated Care &#8211; Familiar Strangers? Improving efficiency and patient experience with integration technology."},"content":{"rendered":"\n\n    <section class=\"block-resource-hero toast-block no-margin no-padding\"> \n\n        \n\n\n    <div class=\"resource-hero\">\n        <div class=\"container\">\n                                                <div class=\"resource-type\">Whitepapers<\/div>\n                                <h1>Integrated Care &#8211; Familiar Strangers? Improving efficiency and patient experience with integration technology.<\/h1>\n                <div class=\"publish-date\">Published: August 26th 2023<\/div>\n                    <\/div>\n    <\/div>\n\n    \n    <\/section>\n\n\n\n\n\n    <section class=\"block-columns toast-block no-margin padding-both\"> \n\n        \n\n\n<div class=\"columns-area\">\n    <div class=\"container\">\n                                <div class=\"main-column-grid grid\" style=\"grid-template-columns:repeat(2, 1fr)\">\n                                    <div class=\"col \">\n                        <h2 data-pm-slice=\"1 1 []\">Download the full resource<\/h2>\n<p data-pm-slice=\"1 1 []\">The release of the NHS 5-Year Forward View has marked a new era of healthcare and a huge push towards integrated care environments. For the most part, it requires primary and secondary NHS healthcare organizations to work together in their \u201cfootprint\u201d and build plans to tackle the healthcare challenges of the population in which they serve.<\/p>\n<p>These plans are known as Sustainability and Transformation Plans (STPs) and include the identification of major healthcare challenges suffered by their footprint population, from a healthcare and social perspective, and to formulate comprehensive five year plans to overcome these challenges in unison.<\/p>\n<p>Fill out a few details and receive the full report as a PDF.<\/p>\n                    <\/div>\n                                    <div class=\"col \">\n                        <p> <\/p>\n<form id=\"mktoForm_1046\"><\/form>\n<p> <\/p>\n                    <\/div>\n                            <\/div>\n            <\/div>\n<\/div>\n\n    \n    <\/section>\n\n","protected":false},"excerpt":{"rendered":"<p>Read Content Guru&#8217;s whitepaper, and learn how the cloud contact center improves patient experience.<\/p>\n","protected":false},"featured_media":6117,"template":"","meta":{"_acf_changed":true,"inline_featured_image":false},"resource_industry":[60],"resource_topic":[42],"resource_type":[4],"resource_folder":[72],"class_list":["post-1513","resource","type-resource","status-publish","has-post-thumbnail","hentry","resource_industry-healthcare","resource_topic-custom-integrations-and-solutions","resource_type-whitepapers"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Integrated Care - Familiar Strangers? 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