{"id":1509,"date":"2022-06-17T13:40:26","date_gmt":"2022-06-17T13:40:26","guid":{"rendered":"https:\/\/contentguru.builtbytoast.uk\/?post_type=resource&#038;p=1509"},"modified":"2026-02-19T15:15:38","modified_gmt":"2026-02-19T15:15:38","slug":"fleurop-interflora","status":"publish","type":"resource","link":"https:\/\/www.contentguru.com\/en-gb\/resources\/customer-success-stories\/fleurop-interflora\/","title":{"rendered":"Fleurop Interflora"},"content":{"rendered":"\n\n    <section class=\"block-resource-hero toast-block no-margin no-padding\"> \n\n        \n\n\n    <div class=\"resource-hero\">\n        <div class=\"container\">\n                                                <div class=\"resource-type\">Customer Success Stories<\/div>\n                                <h1>Fleurop Interflora<\/h1>\n                <div class=\"publish-date\">Published: June 17th 2022<\/div>\n                    <\/div>\n    <\/div>\n\n    \n    <\/section>\n\n\n\n\n\n    <section class=\"block-columns toast-block no-margin padding-both\"> \n\n        \n\n\n<div class=\"columns-area\">\n    <div class=\"container\">\n                                <div class=\"main-column-grid grid\" style=\"grid-template-columns:repeat(1, 1fr)\">\n                                    <div class=\"col \">\n                        <h4 style=\"text-align: center\">About<\/h4>\n<p style=\"text-align: center\">Fleurop-Interflora is the largest floral company in the world, connecting more than 40,000 retail florists worldwide, offering an international floral delivery network in over 150 countries and processing over 25 million orders each year.<\/p>\n                    <\/div>\n                            <\/div>\n            <\/div>\n<\/div>\n\n    \n    <\/section>\n\n\n\n\n\n    <section class=\"block-quote-slider toast-block no-margin no-padding\"> \n\n        \n\n\n    <div class=\"quote-slider-area\">\n\n                    <div class=\"quote-background-image\" style=\"background-image:url('https:\/\/www.contentguru.com\/en-gb\/wp-content\/uploads\/sites\/2\/2025\/02\/c4dcf3a9e4b519d13241b7c103ff462b.jpg')\"><\/div>\n        \n        <div class=\"container\">\n\n            <div class=\"quote-slider\">\n                                    <div class=\"quote\">\n                        <div class=\"quote-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"3840\" height=\"2160\" src=\"https:\/\/www.contentguru.com\/en-gb\/wp-content\/uploads\/sites\/2\/2022\/06\/fleurop-interflora-logo.png\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/www.contentguru.com\/en-gb\/wp-content\/uploads\/sites\/2\/2022\/06\/fleurop-interflora-logo.png 3840w, https:\/\/www.contentguru.com\/en-gb\/wp-content\/uploads\/sites\/2\/2022\/06\/fleurop-interflora-logo-300x169.png 300w, https:\/\/www.contentguru.com\/en-gb\/wp-content\/uploads\/sites\/2\/2022\/06\/fleurop-interflora-logo-1024x576.png 1024w, https:\/\/www.contentguru.com\/en-gb\/wp-content\/uploads\/sites\/2\/2022\/06\/fleurop-interflora-logo-768x432.png 768w, https:\/\/www.contentguru.com\/en-gb\/wp-content\/uploads\/sites\/2\/2022\/06\/fleurop-interflora-logo-1536x864.png 1536w, https:\/\/www.contentguru.com\/en-gb\/wp-content\/uploads\/sites\/2\/2022\/06\/fleurop-interflora-logo-2048x1152.png 2048w\" sizes=\"auto, (max-width: 3840px) 100vw, 3840px\" \/><\/div>\n                        <div class=\"quote-content\"><p>\u201cAs a global delivery network of florists and customers, communications are key to getting orders delivered accurately and punctually. With <strong>storm<sub>\u00ae<\/sub><\/strong> we\u2019re delivering better access to customers and florists and improving efficiency in our contact center. Our Florist Priority Line, for example, connects florists to agents with accurate order information, while smart routing enables us to send many customers\u2019 calls directly to the florists handling their orders. <strong>storm<\/strong> helps us deliver superior customer experience and improve operational performance \u2013 75% of online orders are delivered same-day within 4 to 5 hours. We now have additional <strong>storm<\/strong> modules on our roadmap as we look to unify all our communications on a centralized <strong>storm<\/strong> Cloud Contact Center.\u201d<\/p>\n<\/div>\n                        <div class=\"quote-author\">Fleurop Interflora<\/div>\n                        <div class=\"quote-author-position\">ICT Manager<\/div>\n                    <\/div>\n                            <\/div>\n\n            <div class=\"quote-slider-controls\"><\/div>\n\n        <\/div>\n    <\/div>\n\n    \n    <\/section>\n\n\n\n\n\n    <section class=\"block-columns toast-block no-margin padding-both\"> \n\n        \n\n\n<div class=\"columns-area\">\n    <div class=\"container\">\n                                <div class=\"main-column-grid grid\" style=\"grid-template-columns:repeat(2, 1fr)\">\n                                    <div class=\"col \">\n                        <h3>Download the Full Case Study<\/h3>\n<div class=\"col-span-1 md:flex md:items-center\">\n<div class=\"flex flex-col space-y-4\">\n<article><\/article>\n<article class=\"rich-text space-y-4 prose max-w-none prose-headings:font-semibold prose-headings:leading-tight prose-h1:font-extrabold prose-h1:text-4xl prose-h1:md:text-6xl prose-h2:text-3xl prose-h2:md:text-5xl prose-h3:text-2xl prose-h3:md:text-4xl prose-h4:font-medium prose-h4:text-xl prose-p:my-0 prose-p:break-word prose-p:leading-6 prose-headings:text-Primary\/p900 prose-p:text-Core\/Body prose-a:text-Core\/Body prose-ol:text-Core\/Body prose-ul:text-Core\/Body prose-ul:list-[square] prose-ul:marker:text-SP2\/800 prose-li:text-Core\/Body prose-li:marker:text-SP2\/800 prose-code:text-Core\/Body\">Fill out a few details and receive a flyer detailing how Fleurop Interflora:<\/article>\n<article><\/article>\n<article><\/article>\n<\/div>\n<\/div>\n<div class=\"col-span-1 md:flex md:items-center\">\n<ul>\n<li>Increased throughput such that <strong>75% of online orders<\/strong> are now delivered <strong>within 4-5 hours.<\/strong><\/li>\n<li>Routed all florist interactions via a Priority Line, improving efficiency and reducing wait time.<\/li>\n<li>Enabled <strong>full 24\/7 working<\/strong> when required.<\/li>\n<\/ul>\n<\/div>\n<p>&nbsp;<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-medium wp-image-2123 aligncenter\" src=\"https:\/\/www.contentguru.com\/en-gb\/wp-content\/uploads\/sites\/2\/2022\/06\/fleurop-interflora-logo-300x169.png\" alt=\"\" width=\"300\" height=\"169\" srcset=\"https:\/\/www.contentguru.com\/en-gb\/wp-content\/uploads\/sites\/2\/2022\/06\/fleurop-interflora-logo-300x169.png 300w, https:\/\/www.contentguru.com\/en-gb\/wp-content\/uploads\/sites\/2\/2022\/06\/fleurop-interflora-logo-1024x576.png 1024w, https:\/\/www.contentguru.com\/en-gb\/wp-content\/uploads\/sites\/2\/2022\/06\/fleurop-interflora-logo-768x432.png 768w, https:\/\/www.contentguru.com\/en-gb\/wp-content\/uploads\/sites\/2\/2022\/06\/fleurop-interflora-logo-1536x864.png 1536w, https:\/\/www.contentguru.com\/en-gb\/wp-content\/uploads\/sites\/2\/2022\/06\/fleurop-interflora-logo-2048x1152.png 2048w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/p>\n                    <\/div>\n                                    <div class=\"col \">\n                        <p><\/p>\n<form id=\"mktoForm_1038\"><\/form>\n<p><\/p>\n                    <\/div>\n                            <\/div>\n            <\/div>\n<\/div>\n\n    \n    <\/section>\n\n","protected":false},"excerpt":{"rendered":"<p>Fleurop Interflora operates a global delivery network of customers and florists. storm\u00ae enhances customer experience at any level of demand.<\/p>\n","protected":false},"featured_media":6123,"template":"","meta":{"_acf_changed":true,"inline_featured_image":false},"resource_industry":[56],"resource_topic":[38,36,44],"resource_type":[13],"resource_folder":[74],"class_list":["post-1509","resource","type-resource","status-publish","has-post-thumbnail","hentry","resource_industry-retail-and-travel","resource_topic-csat-improvements","resource_topic-cx-at-scale","resource_topic-drive-digital-transformation","resource_type-customer-success-stories"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - 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