{"id":1445,"date":"2023-04-26T10:59:47","date_gmt":"2023-04-26T10:59:47","guid":{"rendered":"https:\/\/contentguru.builtbytoast.uk\/?post_type=resource&#038;p=1445"},"modified":"2026-02-19T15:14:08","modified_gmt":"2026-02-19T15:14:08","slug":"east-berkshire-primary-care","status":"publish","type":"resource","link":"https:\/\/www.contentguru.com\/en-gb\/resources\/customer-success-stories\/east-berkshire-primary-care\/","title":{"rendered":"East Berkshire Primary Care"},"content":{"rendered":"\n\n    <section class=\"block-resource-hero toast-block no-margin no-padding\"> \n\n        \n\n\n    <div class=\"resource-hero\">\n        <div class=\"container\">\n                                                <div class=\"resource-type\">Customer Success Stories<\/div>\n                                <h1>East Berkshire Primary Care<\/h1>\n                <div class=\"publish-date\">Published: April 26th 2023<\/div>\n                    <\/div>\n    <\/div>\n\n    \n    <\/section>\n\n\n\n\n\n    <section class=\"block-columns toast-block no-margin padding-both\"> \n\n        \n\n\n<div class=\"columns-area\">\n    <div class=\"container\">\n                                <div class=\"main-column-grid grid\" style=\"grid-template-columns:repeat(1, 1fr)\">\n                                    <div class=\"col \">\n                        <h4 style=\"text-align: center\">About<\/h4>\n<p style=\"text-align: center\">East Berkshire Primary Care (EBPC) is a not-for-profit organization founded as a GP out of hours service in 1997. It is now a provider of choice for Urgent and Primary care services, delivering high quality, cost effective care. Its 400 strong team of dedicated professionals deliver in excess of 20 independent services.<\/p>\n                    <\/div>\n                            <\/div>\n            <\/div>\n<\/div>\n\n    \n    <\/section>\n\n\n\n\n\n    <section class=\"block-quote-slider toast-block no-margin no-padding\"> \n\n        \n\n\n    <div class=\"quote-slider-area\">\n\n                    <div class=\"quote-background-image\" style=\"background-image:url('https:\/\/www.contentguru.com\/en-gb\/wp-content\/uploads\/sites\/2\/2025\/02\/c4dcf3a9e4b519d13241b7c103ff462b.jpg')\"><\/div>\n        \n        <div class=\"container\">\n\n            <div class=\"quote-slider\">\n                                    <div class=\"quote\">\n                        <div class=\"quote-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"1125\" height=\"361\" src=\"https:\/\/www.contentguru.com\/en-gb\/wp-content\/uploads\/sites\/2\/2023\/04\/EBPC.png\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/www.contentguru.com\/en-gb\/wp-content\/uploads\/sites\/2\/2023\/04\/EBPC.png 1125w, https:\/\/www.contentguru.com\/en-gb\/wp-content\/uploads\/sites\/2\/2023\/04\/EBPC-300x96.png 300w, https:\/\/www.contentguru.com\/en-gb\/wp-content\/uploads\/sites\/2\/2023\/04\/EBPC-1024x329.png 1024w, https:\/\/www.contentguru.com\/en-gb\/wp-content\/uploads\/sites\/2\/2023\/04\/EBPC-768x246.png 768w\" sizes=\"auto, (max-width: 1125px) 100vw, 1125px\" \/><\/div>\n                        <div class=\"quote-content\"><p>\u201cAt EPBC, we are committed to ensuring that patients have access to high-quality care in the most appropriate environment for their needs, while ensuring a seamless transition between services within the organization.<\/p>\n<p>\u201c<strong>storm<sub>\u00ae<\/sub><\/strong> has allowed us to do all this and more. We\u2019ve been able to improve the patient experience by tailoring to their needs and healthcare journey, while improving the experience of our healthcare advisors with <strong>storm<\/strong>\u2019s easy-to-use interface, and by providing remote working options. Thanks to <strong>storm<\/strong>\u2019s scalability, we have deployed it across all our services, including out-of-hours, 111 clinical assessment services, dental triage and remote monitoring.\u201d<\/p>\n<\/div>\n                        <div class=\"quote-author\">East Berkshire Primary Care<\/div>\n                        <div class=\"quote-author-position\">Head of Operations<\/div>\n                    <\/div>\n                            <\/div>\n\n            <div class=\"quote-slider-controls\"><\/div>\n\n        <\/div>\n    <\/div>\n\n    \n    <\/section>\n\n\n\n\n\n    <section class=\"block-columns toast-block no-margin padding-both\"> \n\n        \n\n\n<div class=\"columns-area\">\n    <div class=\"container\">\n                                <div class=\"main-column-grid grid\" style=\"grid-template-columns:repeat(2, 1fr)\">\n                                    <div class=\"col \">\n                        <h3>Download the Full Case Study<\/h3>\n<div class=\"col-span-1 md:flex md:items-center\">\n<div class=\"flex flex-col space-y-4\">\n<article class=\"rich-text space-y-4 prose max-w-none prose-headings:font-semibold prose-headings:leading-tight prose-h1:font-extrabold prose-h1:text-4xl prose-h1:md:text-6xl prose-h2:text-3xl prose-h2:md:text-5xl prose-h3:text-2xl prose-h3:md:text-4xl prose-h4:font-medium prose-h4:text-xl prose-p:my-0 prose-p:break-word prose-p:leading-6 prose-headings:text-Primary\/p900 prose-p:text-Core\/Body prose-a:text-Core\/Body prose-ol:text-Core\/Body prose-ul:text-Core\/Body prose-ul:list-[square] prose-ul:marker:text-SP2\/800 prose-li:text-Core\/Body prose-li:marker:text-SP2\/800 prose-code:text-Core\/Body\">Fill out a few details and receive a flyer detailing how East Berkshire Primary Care:\u00a0<\/article>\n<\/div>\n<\/div>\n<div class=\"col-span-1 md:flex md:items-center\">\n<ul>\n<li><strong>Take over 850,000 calls<\/strong> through <strong>storm<\/strong> per year.<\/li>\n<li>Allowed employees to work flexibly.<\/li>\n<li>Delivers <strong>20+ independent services<\/strong>, including GP Practices and 111 CAS.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<\/div>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-medium wp-image-2068 aligncenter\" src=\"https:\/\/www.contentguru.com\/en-gb\/wp-content\/uploads\/sites\/2\/2023\/04\/EBPC-300x96.png\" alt=\"\" width=\"300\" height=\"96\" srcset=\"https:\/\/www.contentguru.com\/en-gb\/wp-content\/uploads\/sites\/2\/2023\/04\/EBPC-300x96.png 300w, https:\/\/www.contentguru.com\/en-gb\/wp-content\/uploads\/sites\/2\/2023\/04\/EBPC-1024x329.png 1024w, https:\/\/www.contentguru.com\/en-gb\/wp-content\/uploads\/sites\/2\/2023\/04\/EBPC-768x246.png 768w, https:\/\/www.contentguru.com\/en-gb\/wp-content\/uploads\/sites\/2\/2023\/04\/EBPC.png 1125w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/p>\n<p>&nbsp;<\/p>\n                    <\/div>\n                                    <div class=\"col \">\n                        <p> <\/p>\n<form id=\"mktoForm_1038\"><\/form>\n<p> <\/p>\n                    <\/div>\n                            <\/div>\n            <\/div>\n<\/div>\n\n    \n    <\/section>\n\n","protected":false},"excerpt":{"rendered":"<p>East Berkshire Primary Care (EBPC) is a not-for-profit organization founded as a GP out of hours service in 1997. It is now a provider of choice for Urgent and Primary care services, delivering high quality, cost effective care. Its 400 strong team of dedicated professionals deliver in excess of 20 independent services.<\/p>\n","protected":false},"featured_media":6123,"template":"","meta":{"_acf_changed":true,"inline_featured_image":false},"resource_industry":[52],"resource_topic":[36,45],"resource_type":[13],"resource_folder":[74],"class_list":["post-1445","resource","type-resource","status-publish","has-post-thumbnail","hentry","resource_industry-government","resource_topic-cx-at-scale","resource_topic-move-to-the-cloud","resource_type-customer-success-stories"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>East Berkshire Primary Care - English - UK<\/title>\n<meta name=\"description\" content=\"East Berkshire Primary Care (EBPC) is a not-for-profit organization founded as a GP out of hours service in 1997. 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