{"id":1172,"date":"2023-02-07T00:00:53","date_gmt":"2023-02-07T00:00:53","guid":{"rendered":"https:\/\/contentguru.builtbytoast.uk\/?post_type=resource&#038;p=1172"},"modified":"2026-02-19T11:34:08","modified_gmt":"2026-02-19T11:34:08","slug":"the-future-of-the-contact-center-the-cx-forecast-for-2023","status":"publish","type":"resource","link":"https:\/\/www.contentguru.com\/en-gb\/resources\/whitepapers\/the-future-of-the-contact-center-the-cx-forecast-for-2023\/","title":{"rendered":"The Future of the Contact Center: The CX Forecast for 2023"},"content":{"rendered":"\n\n    <section class=\"block-resource-hero toast-block no-margin no-padding\"> \n\n        \n\n\n    <div class=\"resource-hero\">\n        <div class=\"container\">\n                                                <div class=\"resource-type\">Whitepapers<\/div>\n                                <h1>The Future of the Contact Center: The CX Forecast for 2023<\/h1>\n                <div class=\"publish-date\">Published: February 7th 2023<\/div>\n                    <\/div>\n    <\/div>\n\n    \n    <\/section>\n\n\n\n\n\n    <section class=\"block-columns toast-block no-margin padding-both\"> \n\n        \n\n\n<div class=\"columns-area\">\n    <div class=\"container\">\n                                <div class=\"main-column-grid grid\" style=\"grid-template-columns:repeat(2, 1fr)\">\n                                    <div class=\"col \">\n                        <h2 data-pm-slice=\"1 1 []\"><strong>Contact center customer engagement in 2023<\/strong><\/h2>\n<p data-pm-slice=\"1 1 []\">From new regulations to new channels of contact, from agent attrition to economic disruption; many of 2022\u2019s challenges are set to continue into 2023. Meeting customer demands this year will be more essential than ever and to do so, you need to understand what\u2019s in store.<\/p>\n<p>With this whitepaper, you will:<\/p>\n<ul class=\"rt-bullet-list\">\n<li>Uncover the government regulations set to impact the contact center in 2023.<\/li>\n<li>Discover the new tech essential to making the most of the year.<\/li>\n<li>Overcome the ongoing agent attrition crisis.<\/li>\n<\/ul>\n<p>Fill out a few details and receive the full whitepaper as a PDF.<\/p>\n                    <\/div>\n                                    <div class=\"col \">\n                        <p> <\/p>\n<form id=\"mktoForm_1046\"><\/form>\n<p> <\/p>\n                    <\/div>\n                            <\/div>\n            <\/div>\n<\/div>\n\n    \n    <\/section>\n\n","protected":false},"excerpt":{"rendered":"<p>From new regulations to new channels, from agent attrition to economic disruption; 2023 is set to be a challenging year for the CX industry. <\/p>\n","protected":false},"featured_media":6117,"template":"","meta":{"_acf_changed":true,"inline_featured_image":false},"resource_industry":[],"resource_topic":[46],"resource_type":[4],"resource_folder":[72],"class_list":["post-1172","resource","type-resource","status-publish","has-post-thumbnail","hentry","resource_topic-lead-in-cx-and-ai","resource_type-whitepapers"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>The Future of the Contact Center: The CX Forecast for 2023 - English - UK<\/title>\n<meta name=\"description\" content=\"From new regulations to new channels, from agent attrition to economic disruption; 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