{"id":1169,"date":"2023-02-23T00:00:38","date_gmt":"2023-02-23T00:00:38","guid":{"rendered":"https:\/\/contentguru.builtbytoast.uk\/?post_type=resource&#038;p=1169"},"modified":"2026-02-19T11:32:40","modified_gmt":"2026-02-19T11:32:40","slug":"keeping-up-with-the-kpis","status":"publish","type":"resource","link":"https:\/\/www.contentguru.com\/en-gb\/resources\/whitepapers\/keeping-up-with-the-kpis\/","title":{"rendered":"Keeping Up With the KPIs: The Contact Center KPIs Key to Outstanding CX"},"content":{"rendered":"\n\n    <section class=\"block-resource-hero toast-block no-margin no-padding\"> \n\n        \n\n\n    <div class=\"resource-hero\">\n        <div class=\"container\">\n                                                <div class=\"resource-type\">Whitepapers<\/div>\n                                <h1>Keeping Up With the KPIs: The Contact Center KPIs Key to Outstanding CX<\/h1>\n                <div class=\"publish-date\">Published: February 23rd 2023<\/div>\n                    <\/div>\n    <\/div>\n\n    \n    <\/section>\n\n\n\n\n\n    <section class=\"block-columns toast-block no-margin padding-both\"> \n\n        \n\n\n<div class=\"columns-area\">\n    <div class=\"container\">\n                                <div class=\"main-column-grid grid\" style=\"grid-template-columns:repeat(2, 1fr)\">\n                                    <div class=\"col \">\n                        <h2 data-pm-slice=\"1 1 []\"><strong>Contact center KPIs<\/strong><\/h2>\n<p data-pm-slice=\"1 1 []\">In the contact center, efficiency is everything. Calls are constantly coming in and there are always more customer inquiries to be answered. Outstanding Customer Experience (CX) begins with those who answer contacts: agents. To get the most from your agents, you need to understand how they perform, and this requires a detailed knowledge of your Key Performance Indicators (KPIs)<\/p>\n<p>With this whitepaper, you will:<\/p>\n<ul class=\"rt-bullet-list\">\n<li>Discover the key KPIs that define contact center success.<\/li>\n<li>Uncover the reporting technologies that make improving your KPIs easy.<\/li>\n<li>Elevate your Customer Experience (CX) by improving contact center efficiency.<\/li>\n<\/ul>\n<p>Fill out a few details and receive the full whitepaper as a PDF.<\/p>\n                    <\/div>\n                                    <div class=\"col \">\n                        <p> <\/p>\n<form id=\"mktoForm_1046\"><\/form>\n<p> <\/p>\n                    <\/div>\n                            <\/div>\n            <\/div>\n<\/div>\n\n    \n    <\/section>\n\n","protected":false},"excerpt":{"rendered":"<p>To get the most from your agents, you need to understand how they perform, and this<br \/>\nrequires a detailed knowledge of your Key Performance Indicators (KPIs).<\/p>\n","protected":false},"featured_media":6119,"template":"","meta":{"_acf_changed":true,"inline_featured_image":false},"resource_industry":[],"resource_topic":[38],"resource_type":[4],"resource_folder":[72],"class_list":["post-1169","resource","type-resource","status-publish","has-post-thumbnail","hentry","resource_topic-csat-improvements","resource_type-whitepapers"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - 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