{"id":1163,"date":"2024-10-16T15:54:28","date_gmt":"2024-10-16T15:54:28","guid":{"rendered":"https:\/\/contentguru.builtbytoast.uk\/?post_type=resource&p=1163"},"modified":"2026-02-19T15:13:51","modified_gmt":"2026-02-19T15:13:51","slug":"dvla","status":"publish","type":"resource","link":"https:\/\/www.contentguru.com\/en-gb\/resources\/customer-success-stories\/dvla\/","title":{"rendered":"DVLA"},"content":{"rendered":"\n\n
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Customer Success Stories<\/div>\n

DVLA<\/h1>\n
Published: October 16th 2024<\/div>\n <\/div>\n <\/div>\n\n \n <\/section>\n\n\n\n\n\n
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About<\/h4>\n

The Driver and Vehicle Licensing Agency (DVLA) is an executive agency of the UK Government\u2019s Department for Transport. DVLA is a critical public organization, responsible for more than 50 million driver records and 40 million vehicle records.<\/p>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n \n <\/section>\n\n\n\n\n\n

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\u201cThis award-winning project is testament to the strength of our relationship with Content Guru. In addition to the efficient and cost-saving processes on a national scale, storm\u2019s capabilities have given us the power to take control of our services, and allows us to self-sufficiently govern our processes in-house.”<\/p>\n<\/div>\n

DVLA<\/div>\n
Head of Channel Management<\/div>\n <\/div>\n <\/div>\n\n
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Download the Full Case Study<\/h3>\n
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Fill out a few details and receive a flyer detailing how the DVLA:\u00a0<\/article>\n<\/div>\n<\/div>\n
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  • Saved 150 seconds<\/strong> per interaction.<\/li>\n
  • Achieved over \u00a38 million<\/strong> in savings.<\/li>\n
  • Handled more than 300,000 web chat sessions<\/strong> every month.<\/li>\n<\/ul>\n

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