{"id":1152,"date":"2023-07-18T00:00:21","date_gmt":"2023-07-18T00:00:21","guid":{"rendered":"https:\/\/contentguru.builtbytoast.uk\/?post_type=resource&#038;p=1152"},"modified":"2026-02-19T11:31:34","modified_gmt":"2026-02-19T11:31:34","slug":"resilient-cx-surviving-hard-times-with-customer-experience","status":"publish","type":"resource","link":"https:\/\/www.contentguru.com\/en-gb\/resources\/whitepapers\/resilient-cx-surviving-hard-times-with-customer-experience\/","title":{"rendered":"Resilient CX: A Field Guide to Surviving Hard Times with Customer Experience"},"content":{"rendered":"\n\n    <section class=\"block-resource-hero toast-block no-margin no-padding\"> \n\n        \n\n\n    <div class=\"resource-hero\">\n        <div class=\"container\">\n                                                <div class=\"resource-type\">Whitepapers<\/div>\n                                <h1>Resilient CX: A Field Guide to Surviving Hard Times with Customer Experience<\/h1>\n                <div class=\"publish-date\">Published: July 18th 2023<\/div>\n                    <\/div>\n    <\/div>\n\n    \n    <\/section>\n\n\n\n\n\n    <section class=\"block-columns toast-block no-margin padding-both\"> \n\n        \n\n\n<div class=\"columns-area\">\n    <div class=\"container\">\n                                <div class=\"main-column-grid grid\" style=\"grid-template-columns:repeat(2, 1fr)\">\n                                    <div class=\"col \">\n                        <h2 data-pm-slice=\"1 1 []\"><strong>Building contact center resilience<\/strong><\/h2>\n<p data-pm-slice=\"1 1 []\">When uncertainty looms, customers begin to think critically about their spending decisions. They weigh up which services they use most and which aren\u2019t worth the money. When fighting the worst impacts of an economic slowdown, how do you convince your customers that your business is worth sticking with? The key is resilient customer experience.<\/p>\n<p>With this whitepaper, you will:<\/p>\n<ul class=\"rt-bullet-list\">\n<li>Learn what <strong>Resilient CX<\/strong> is.<\/li>\n<li>Discover Content Guru&#8217;s method for building resilient CX in <strong>four steps<\/strong>.<\/li>\n<li>Uncover the <strong>CX tech<\/strong> that makes resilient CX easy.<\/li>\n<\/ul>\n<p>Fill out a few details and receive the full whitepaper as a PDF.<\/p>\n                    <\/div>\n                                    <div class=\"col \">\n                        <p> <\/p>\n<form id=\"mktoForm_1046\"><\/form>\n<p> <\/p>\n                    <\/div>\n                            <\/div>\n            <\/div>\n<\/div>\n\n    \n    <\/section>\n\n","protected":false},"excerpt":{"rendered":"<p>When times get tough, customers head for the exit. The question on every business owner\u2019s lips; how do you convince them to stay?<\/p>\n","protected":false},"featured_media":6118,"template":"","meta":{"_acf_changed":true,"inline_featured_image":false},"resource_industry":[],"resource_topic":[37],"resource_type":[4],"resource_folder":[72],"class_list":["post-1152","resource","type-resource","status-publish","has-post-thumbnail","hentry","resource_topic-mission-critical-communications","resource_type-whitepapers"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Resilient CX: A Field Guide to Surviving Hard Times with Customer Experience - English - UK<\/title>\n<meta name=\"description\" content=\"When times get tough, customers head for the exit. 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