{"id":1150,"date":"2023-07-26T00:00:28","date_gmt":"2023-07-26T00:00:28","guid":{"rendered":"https:\/\/contentguru.builtbytoast.uk\/?post_type=resource&#038;p=1150"},"modified":"2026-02-19T11:31:17","modified_gmt":"2026-02-19T11:31:17","slug":"video-in-customer-experience","status":"publish","type":"resource","link":"https:\/\/www.contentguru.com\/en-gb\/resources\/whitepapers\/video-in-customer-experience\/","title":{"rendered":"Empathy Made Easy: A Vision for Video in Customer Experience"},"content":{"rendered":"\n\n    <section class=\"block-resource-hero toast-block no-margin no-padding\"> \n\n        \n\n\n    <div class=\"resource-hero\">\n        <div class=\"container\">\n                                                <div class=\"resource-type\">Whitepapers<\/div>\n                                <h1>Empathy Made Easy: A Vision for Video in Customer Experience<\/h1>\n                <div class=\"publish-date\">Published: July 26th 2023<\/div>\n                    <\/div>\n    <\/div>\n\n    \n    <\/section>\n\n\n\n\n\n    <section class=\"block-columns toast-block no-margin padding-both\"> \n\n        \n\n\n<div class=\"columns-area\">\n    <div class=\"container\">\n                                <div class=\"main-column-grid grid\" style=\"grid-template-columns:repeat(2, 1fr)\">\n                                    <div class=\"col \">\n                        <h2 data-pm-slice=\"1 1 []\"><strong>Bring video to the contact center<\/strong><\/h2>\n<p data-pm-slice=\"1 1 []\">Video calling has become a staple of global communications. Almost all of us use some form of video communication every day, whether it\u2019s to call partners, friends, or colleagues. Since the pandemic put video communications center stage, we haven\u2019t been able to get enough. It\u2019s time the contact center caught up.<\/p>\n<p>With this whitepaper, you will:<\/p>\n<ul class=\"rt-bullet-list\">\n<li>Discover new ways of bringing <strong>on-demand video<\/strong> into your contact center.<\/li>\n<li>Learn about <strong>file and location<\/strong> sharing possibilities.<\/li>\n<li>Uncover the <strong>CX tech<\/strong> that makes empathy easy.<\/li>\n<\/ul>\n<p>Fill out a few details and receive the full whitepaper as a PDF.<\/p>\n                    <\/div>\n                                    <div class=\"col \">\n                        <p> <\/p>\n<form id=\"mktoForm_1046\"><\/form>\n<p> <\/p>\n                    <\/div>\n                            <\/div>\n            <\/div>\n<\/div>\n\n    \n    <\/section>\n\n","protected":false},"excerpt":{"rendered":"<p>Video calling has become a staple of global communications. Almost all of us use some form of video<br \/>\ncommunication every day, whether it\u2019s to call partners, friends, or colleagues.<\/p>\n","protected":false},"featured_media":6119,"template":"","meta":{"_acf_changed":true,"inline_featured_image":false},"resource_industry":[],"resource_topic":[42],"resource_type":[4],"resource_folder":[72],"class_list":["post-1150","resource","type-resource","status-publish","has-post-thumbnail","hentry","resource_topic-custom-integrations-and-solutions","resource_type-whitepapers"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Empathy Made Easy: A Vision for Video in Customer Experience - English - UK<\/title>\n<meta name=\"description\" content=\"Video calling has become a staple of global communications. 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