{"id":853,"date":"2025-02-14T17:05:42","date_gmt":"2025-02-14T17:05:42","guid":{"rendered":"https:\/\/contentguru.builtbytoast.uk\/?page_id=853"},"modified":"2026-02-11T16:46:13","modified_gmt":"2026-02-11T16:46:13","slug":"insurance","status":"publish","type":"page","link":"https:\/\/www.contentguru.com\/en-gb\/solutions\/industries\/insurance\/","title":{"rendered":"Insurance"},"content":{"rendered":"\n\n
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Customer Support,
\r\nWhen They Need it Most<\/h1>\n

When your customers call up to file a claim, they expect
\nempathy, efficiency, and knowledge. You need a CX solution
\nthat makes that possible.<\/span><\/p>\n

Book a Demo<\/a><\/p>\n<\/div>\n <\/div>\n <\/div>\n

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We\u2019re BIG in Customer Experience<\/h2>\n

Our CX solutions support the world\u2019s largest insurers with <\/span>highly reliable<\/b>, <\/span>highly scalable<\/b>, and <\/span>highly flexible<\/b> customer contact, to streamline claims processing and support real improvements to <\/span>Customer Satisfaction.<\/b><\/p>\n<\/div>\n <\/div>\n <\/div>\n \n\n\n

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Customer Loyalty Begins with Experience<\/span><\/h3>\n

When disaster strikes, policyholders deserve empathy. Your agents should be able to deliver effective service, without losing the personal touch.<\/span><\/p>\n

Customer contact is more crucial for insurance than in any other industry. You need a solution that empowers agents to deliver great CX with crucial customer information, presented in a single interface.<\/span><\/p>\n <\/div>\n

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Streamlined Claims Processing<\/span><\/h3>\n

First Notification of Loss is the most crucial customer interaction your company faces. When customers call in to make claims, your agents need to deliver seamless, empathetic experiences.\u00a0<\/span><\/p>\n

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Bouncing customers between agents and forcing them to repeat their details every time will drive them to your competition. You need to provide your agents with the data they need to resolve contacts quickly, and with a personal touch.<\/span><\/p>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n \n <\/section>\n\n\n\n\n\n

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Self-Service Policy Renewals<\/span><\/h3>\n

Your customers expect to be able to renew their plans and access detailed information at the times most convenient for them. Your agents need to focus on the most urgent interactions, and can\u2019t always help.<\/span><\/p>\n

Your CX solution should employ cutting-edge AI technologies to automatically identify and verify contacts, and route customers to the best available outcome, whether that\u2019s a human agent or self-service.<\/span><\/p>\n <\/div>\n

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With storm<\/strong>, Tesco Bank saw a 14-point increase in Customer Satisfaction<\/strong>.<\/h3>\n<\/div>\n
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Why Us?<\/span><\/h3>\n

Content Guru\u2019s AI stands out from the competition.<\/span><\/p>\n\t\t\t\t<\/div>\n\t\t\t

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Highest Performance<\/h5>\n
We constantly assess best-in-class underlying components.<\/div>\n <\/div>\n <\/div>\n
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Highest Data Integrity<\/h5>\n
We ensure robust data sovereignty, copyright protection, and auditability.<\/div>\n <\/div>\n <\/div>\n
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Greatest Flexibility<\/h5>\n
We go beyond AI, to create solutions that mix fixed and unstructured pathways.<\/div>\n <\/div>\n <\/div>\n
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Clearest Business Value<\/h5>\n
Our real-world applications deliver strong ROI.<\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div> \n <\/div>\n<\/div>\n\n \n <\/section>\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":6,"featured_media":0,"parent":837,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":true,"inline_featured_image":false,"footnotes":""},"folder":[16],"class_list":["post-853","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nInsurance - Content Guru<\/title>\n<meta name=\"description\" content=\"Customer contact is more crucial for insurance than in any other industry. 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