{"id":851,"date":"2025-02-14T17:05:08","date_gmt":"2025-02-14T17:05:08","guid":{"rendered":"https:\/\/contentguru.builtbytoast.uk\/?page_id=851"},"modified":"2026-02-11T17:32:47","modified_gmt":"2026-02-11T17:32:47","slug":"retail-and-travel","status":"publish","type":"page","link":"https:\/\/www.contentguru.com\/en-gb\/solutions\/industries\/retail-and-travel\/","title":{"rendered":"Retail and Travel"},"content":{"rendered":"\n\n
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Your CX Journey
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In the era of online retail and travel bookings,
\nCX has never been more essential.<\/span><\/p>\n

Book a Demo<\/a><\/p>\n<\/div>\n <\/div>\n <\/div>\n

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We\u2019re BIG in Customer Experience<\/h2>\n

Our <\/span>highly scalable<\/b>, <\/span>highly reliable<\/b> CX solutions have supported retailers, airlines, hotel operators, and more, to deliver high-quality support to customers, quickly.<\/span><\/p>\n<\/div>\n <\/div>\n <\/div>\n \n\n\n

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Meet Customers on Their Terms<\/span><\/h3>\n

Information moves fast online. A poor review or negative post on social media can permanently impact your brand. If you can\u2019t work to proactively contact your customers, you\u2019ll fall behind your competition.<\/span><\/p>\n

With social media integrations for Facebook, Instagram, and more, <\/span>storm<\/b>\u00ae<\/sub> routes reviews to agents for a quick resolution. When reviews don\u2019t require a personalized response, <\/span>storm <\/b>Machine Agent\u2122 can automate your answers, freeing your agents to focus on complex problems.<\/span><\/p>\n <\/div>\n

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Evergreen Customer Experience<\/span><\/h3>\n

The needs of the customer are changing rapidly. You need customer experience that evolves to meet them.<\/span><\/p>\n

Upgrade to the cloud and take advantage of endless scalability, 99.999% availability, and constant service updates. Use the <\/span>brain<\/b>\u00ae<\/sub> AI orchestration layer to bring cutting-edge AI into your contact center. Automate simple inquiries, from order tracking and cancellation to information about returns. Boost the efficiency of your CX, and make the most of your agents\u2019 skills.<\/span><\/p>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n \n <\/section>\n\n\n\n\n\n

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Endless Scalability<\/span><\/h3>\n

Disruption can strike at any time. When it does, demand for contact will surge. You need to stay in contact with your customers, even at times of peak demand.<\/span><\/p>\n

storm<\/b>\u2019s endless scalability allows it to handle contact levels 10,000%+ above average. Omni-channel capabilities allow your customers to reach you over any medium. Powerful recording and transcription tools allow you to check 100% of calls for compliance. AI-back reporting and analytics allow you to view real-time data from across your entire system.<\/span><\/p>\n <\/div>\n

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\u2018We required a flexible contact center solution that could be deployed rapidly and could scale to meet our ambitious expansion plans, supporting the diverse needs of multiple businesses and a growing customer base under one unified estate. The intuitive web-based interfaces on storm<\/strong> enable us to centralize the management of a complex and geographically disparate estate, and its highly intelligent communications applications help us to reduce response times and manage inquiries more efficiently. We look forward to working closely with Content Guru as we develop our storm<\/strong> solution in line with our 5-year strategy.\u2019<\/span><\/i><\/p>\n<\/div>\n

ICT Manager<\/div>\n
Interflora<\/div>\n <\/div>\n
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\"Leonardo<\/div>\n

\u2018We chose <\/span><\/i>storm<\/i><\/b>\u2019s cloud-based IP contact center because of the flexibility it gave us for the use of intelligent IVR and call routing with a low total cost of ownership. We\u2019ve enjoyed the savings and consistency associated with a centralized system, without compromising the experience for customers calling in to the contact center. <\/span><\/i>storm <\/i><\/b>is also making a crucial difference to the customer experience in our hotels.\u2019<\/span><\/i><\/p>\n<\/div>\n

IT Manager<\/div>\n
Leonardo Hotels<\/div>\n <\/div>\n
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The Rail Delivery Group use storm<\/strong> to make 50+ updates per day to live services.<\/strong><\/h3>\n<\/div>\n
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Fleurop Interflora uses storm<\/strong> to communicate with its network over 40,000 suppliers.<\/strong><\/h3>\n<\/div>\n
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\u201cContent Guru Delivers \u2013 Easy to use with great support facilities, a major player in the world of Service Centres\u201d<\/h3>\n

Read More<\/a><\/p>\n<\/div>\n

IT Manager<\/div>\n
Travel and Hospitality<\/div>\n <\/div>\n <\/div>\n\n
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Why Us?<\/span><\/h3>\n

Content Guru\u2019s AI stands out from the competition.<\/span><\/p>\n\t\t\t\t<\/div>\n\t\t\t

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Highest Performance<\/h5>\n
We constantly assess best-in-class underlying components.<\/div>\n <\/div>\n <\/div>\n
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Highest Data Integrity<\/h5>\n
We ensure robust data sovereignty, copyright protection, and auditability.<\/div>\n <\/div>\n <\/div>\n
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Greatest Flexibility<\/h5>\n
We go beyond AI, to create solutions that mix fixed and unstructured pathways.<\/div>\n <\/div>\n <\/div>\n
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Clearest Business Value<\/h5>\n
Our real-world applications deliver strong ROI.<\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div> \n <\/div>\n<\/div>\n\n \n <\/section>\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":6,"featured_media":0,"parent":837,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":true,"inline_featured_image":false,"footnotes":""},"folder":[16],"class_list":["post-851","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nRetail and Travel - Content Guru<\/title>\n<meta name=\"description\" content=\"Discover how storm\u00ae transforms customer experiences in retail & travel, be it online & experiences or leaders in the travel sector\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.contentguru.com\/en-gb\/solutions\/industries\/retail-and-travel\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Retail and Travel - 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