{"id":849,"date":"2025-02-14T17:04:38","date_gmt":"2025-02-14T17:04:38","guid":{"rendered":"https:\/\/contentguru.builtbytoast.uk\/?page_id=849"},"modified":"2026-02-11T17:53:37","modified_gmt":"2026-02-11T17:53:37","slug":"utilities","status":"publish","type":"page","link":"https:\/\/www.contentguru.com\/en-gb\/solutions\/industries\/utilities\/","title":{"rendered":"Utilities"},"content":{"rendered":"\n\n
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Power Up Your
\r\nCustomer Experience
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Reliable, scalable, and proactive communication
\n<\/span>when your customers need it most.<\/span><\/p>\n

Book a Demo<\/a><\/p>\n<\/div>\n <\/div>\n <\/div>\n

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We\u2019re Trusted for Mission Critical Utilities Communications<\/h2>\n

Our high-availability, high-reliability solutions have allowed utilities providers to manage <\/span><\/i>spikes in demand of over 10,000%<\/i><\/b>, leading to a <\/span><\/i>50% reduction in repeat callers<\/i><\/b> through proactive SMS messaging.<\/span><\/i><\/p>\n<\/div>\n <\/div>\n <\/div>\n \n\n\n

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Weathering the Storm<\/span><\/h3>\n

When utility prices can change rapidly, you need to be there for your customers.<\/span><\/p>\n

You need a solution that flexes to meet your needs and integrates with your existing infrastructure and provides the greatest possible return on investment. By upgrading to the cloud, you can take advantage of constant, regular updates, to ensure that your technology is always at the cutting edge.<\/span><\/p>\n <\/div>\n

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Proactive Communications<\/span><\/h3>\n

When the power goes out, your customers want reassurance.<\/span><\/p>\n

During periods of high demand, a single proactive message can reduce repeat callers by more than 50%. That takes some of the pressure off your agents, letting them focus on assisting your most vulnerable customers.<\/span><\/p>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n \n <\/section>\n\n\n\n\n\n

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Compliance Made Easy<\/span><\/h3>\n

For utilities providers, regulator scrutiny is a constant concern.<\/span><\/p>\n

Our solutions are highly available, scalable, and secure. With minimum 99.999% availability, we ensure that you\u2019re always able to meet your SLAs; ensuring the highest quality of support for your customers and avoiding regulatory penalties.<\/span><\/p>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n \n <\/section>\n\n\n\n\n\n

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IoT Integrations<\/span><\/h3>\n

Our solutions integrate with Internet of Things (IoT) devices such as smart energy meters, to bring real-time service data into your control center, without the need for human intervention.<\/span><\/p>\n

Utilities providers can \u2018ping\u2019 customer smart meters, to check for outages. When an outage is detected, you\u2019re notified immediately, before the customer even picks up the phone.<\/span><\/p>\n <\/div>\n

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UK Power Networks used storm<\/strong> to become the UK\u2019s number 1 organization for Customer Experience.<\/strong><\/h3>\n<\/div>\n
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\u2018We were able to react quickly and record a message about the situation so the IVR could communicate that message when the affected region called in. Customers were able to drop off the line as soon as they listened to the message as they had the information they needed. It\u2019s incredible that we can manage these spikes so effectively.\u2019<\/span><\/i><\/p>\n<\/div>\n

Head of Customer Contact<\/div>\n
UK Power Networks<\/div>\n <\/div>\n
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\u201cSeamless Adaptability Meets Crucial Data Insights\u201d<\/h3>\n

Read More<\/a><\/p>\n<\/div>\n

Manager, Customer Service and Support<\/div>\n
Energy and Utilities<\/div>\n <\/div>\n
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\u201cHelps turn good customer service in to great customer service\u201d<\/h3>\n

Read More<\/a><\/p>\n<\/div>\n

Manager, Customer Service and Support<\/div>\n
Energy and Utilities<\/div>\n <\/div>\n
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\u201cstorm<\/strong>: a Future-Proof Platform for Effective Customer Interaction\u201d<\/h3>\n

Read More<\/a><\/p>\n<\/div>\n

Data Analyst Workforce Management<\/div>\n
Energy and Utilities<\/div>\n <\/div>\n <\/div>\n\n
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Why Us?<\/span><\/h3>\n

Content Guru\u2019s AI stands out from the competition.<\/span><\/p>\n\t\t\t\t<\/div>\n\t\t\t

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Highest Performance<\/h5>\n
We constantly assess best-in-class underlying components.<\/div>\n <\/div>\n <\/div>\n
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Highest Data Integrity<\/h5>\n
We ensure robust data sovereignty, copyright protection, and auditability.<\/div>\n <\/div>\n <\/div>\n
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Greatest Flexibility<\/h5>\n
We go beyond AI, to create solutions that mix fixed and unstructured pathways.<\/div>\n <\/div>\n <\/div>\n
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Clearest Business Value<\/h5>\n
Our real-world applications deliver strong ROI.<\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div> \n <\/div>\n<\/div>\n\n \n <\/section>\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":6,"featured_media":0,"parent":837,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":true,"inline_featured_image":false,"footnotes":""},"folder":[16],"class_list":["post-849","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nUtilities - Content Guru<\/title>\n<meta name=\"description\" content=\"In the utilities sector, it is critical that your customers can reach you for the first time. 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