{"id":827,"date":"2025-02-14T16:24:52","date_gmt":"2025-02-14T16:24:52","guid":{"rendered":"https:\/\/contentguru.builtbytoast.uk\/?page_id=827"},"modified":"2026-02-11T16:41:16","modified_gmt":"2026-02-11T16:41:16","slug":"custom-integrations-solutions","status":"publish","type":"page","link":"https:\/\/www.contentguru.com\/en-gb\/solutions\/needs\/custom-integrations-solutions\/","title":{"rendered":"Custom Integrations and Solutions"},"content":{"rendered":"\n\n
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Build the Right
\r\nSolution for You<\/h1>\n

Our library of API integrations means that, no matter
\nwhether you use standard or proprietary systems, we\u2019ll
\nintegrate with them seamlessly.<\/span><\/p>\n<\/div>\n

\n Discover more<\/a>\n <\/div>\n <\/div>\n <\/div>\n
<\/stop><\/stop><\/linearGradient><\/defs><\/polygon><\/polygon><\/path><\/svg><\/div>\n <\/div>\n \n <\/section>\n\n\n\n\n\n
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A Comprehensive API Integrations Library<\/span><\/h3>\n

We maintain a library of thousands of custom and off-the-shelf API integrations. We integrate into industry-standard and proprietary systems, allowing our solutions to overlay your existing IT infrastructure, without the need for extensive development work<\/span><\/p>\n <\/div>\n <\/div>\n\n \n <\/section>\n\n\n\n\n\n

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Integrations Protect Your Existing Investments<\/span><\/h3>\n

Your organization already has a complex tech stack; that\u2019s an investment you don\u2019t want to throw away. Unlike other providers, we\u2019ll never \u2018rip and replace\u2019 your systems. Instead, our solutions seamlessly overlay your existing IT infrastructure, to get your new solution up and running as quickly as possible.<\/span><\/p>\n

We maintain an <\/span>API integrations library<\/b>, offering thousands of off-the-shelf and custom-made integrations.<\/span><\/p>\n

Where unique integrations are required, our development teams are ready to deliver <\/span>new integrations tailored to your needs<\/b>.<\/span><\/p>\n

Our app marketplace allows customers to <\/span>buy and sell custom integrations<\/b>; whatever it is you need, our partner community will have a solution.<\/span><\/p>\n

Our integrations are omni-data; they bring data from every system of record into a single location, in a single format, and make it accessible through our <\/span>Customer Data Platform<\/b>.<\/span><\/p>\n <\/div>\n

\n \"Custom <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n \n <\/section>\n\n\n\n\n\n
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Omni-Channel Customer Journeys<\/span><\/h3>\n

Our integration library includes a range of different social and digital channels. No matter how your customers reach you, we\u2019ll make those contact channels accessible, effortlessly.<\/span><\/p>\n

The communications landscape changes fast. As channels rise and fall in popularity, and new channels emerge, our integration library will remain at the cutting edge.<\/span><\/p>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n \n <\/section>\n\n\n\n\n\n

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Comprehensive AI Integrations<\/span><\/h3>\n

The AI space is in flux. You shouldn\u2019t tie yourself to a single provider; flexibility is the best protection against risk.<\/span><\/p>\n

Our integrations library covers the major AI providers, from Google and OpenAI to Mistral and Speechmatics. As AI providers leap-frog each other and services evolve, we\u2019ll have the right integrations to support your AI evolution.<\/span><\/p>\n

Want to explore AI integrations? <\/span>Discuss Your AI Goals With Us.<\/b><\/a><\/p>\n <\/div>\n

\n \"Custom <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n \n <\/section>\n\n\n\n\n\n
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Why Us?<\/span><\/h3>\n

We offer more than just security and compliance.\u00a0<\/span><\/p>\n\t\t\t\t<\/div>\n\t\t\t

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Highest Availability<\/h5>\n
We are the only cloud vendor supporting national blue-light emergency services.
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Highest Scalability<\/h5>\n
We\u2019ve supported the world\u2019s largest cloud contact center deployments; that looks like 75,000 concurrent digital agents in Japan and 20,000 voice seats in Europe.<\/div>\n <\/div>\n <\/div>\n
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Greatest Security<\/h5>\n
We\u2019ve achieved globally recognized security standards, including SOC 2 Type 2 and ISO 27001. We\u2019re also the only cloud communications provider to have achieved the US government\u2019s FedRAMP accreditation at the \u2018High Impact\u2019 level.<\/div>\n <\/div>\n <\/div>\n
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Highest CSAT<\/h5>\n
Our solutions deliver measurable improvements to CSAT, and raise our customers from the bottom to the top of their industries. <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div> \n <\/div>\n<\/div>\n\n \n <\/section>\n\n\n\n\n\n
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Put <\/span>Knowledge<\/i><\/b> First<\/span><\/h3>\n

Text: Explore our resource library, and discover the ways we support your AI ambitions<\/span><\/p>\n <\/div>\n

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Customer Success Stories<\/div>\n

UK Power Networks<\/h4>\n <\/div>\n <\/div>\n <\/a>\n \n
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Whitepapers<\/div>\n

Forecasting the Future: Your Guide to Behavioral Analytics in Customer Service<\/h4>\n <\/div>\n <\/div>\n <\/a>\n \n
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<\/div>\n
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Whitepapers<\/div>\n

Intelligent Journeys: The AI Driving Next-Generation Customer Journeys<\/h4>\n <\/div>\n <\/div>\n <\/a>\n <\/div>\n <\/div>\n
<\/div>\n <\/div>\n <\/div>\n \n <\/section>\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":6,"featured_media":0,"parent":813,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":true,"inline_featured_image":false,"footnotes":""},"folder":[16],"class_list":["post-827","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nCustom Contact Center Integrations - Content Guru<\/title>\n<meta name=\"description\" content=\"We never \u2018rip and replace\u2019 your systems. 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