{"id":807,"date":"2025-02-14T16:18:05","date_gmt":"2025-02-14T16:18:05","guid":{"rendered":"https:\/\/contentguru.builtbytoast.uk\/?page_id=807"},"modified":"2026-02-17T16:56:51","modified_gmt":"2026-02-17T16:56:51","slug":"agent-assist","status":"publish","type":"page","link":"https:\/\/www.contentguru.com\/en-gb\/products\/brain-ai\/agent-assist\/","title":{"rendered":"Agent Assist"},"content":{"rendered":"\n\n
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The AI-Powered Agent<\/h1>\n

Real-time data and support, powered by AI, to empower your agents.<\/span><\/p>\n<\/div>\n

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AI Agent Assist<\/h2>\n

storm<\/b>\u00ae<\/sub> AGENT ASSIST\u2122 is Content Guru\u2019s virtual agent assistant, offering a selection of AI-powered tools for real-time support, letting your agents focus on delivering exceptional customer service.<\/span><\/p>\n<\/div>\n <\/div>\n <\/div>\n \n\n\n

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AI That Helps Humans<\/span><\/h3>\n

Complex or emotional issues often demand a human touch\u2014empathetic agents who can navigate sensitive situations with care.\u00a0<\/span><\/p>\n

When reaching a human is essential, equip your agents with the power of AI. Save precious time and enhance agent effectiveness with real-time insights and advice at their fingertips, such as tailored recommendations, summarized customer data, and relevant knowledge articles.<\/span><\/p>\n <\/div>\n

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AI-Powered Script Suggestions<\/span><\/h3>\n

storm<\/strong> AGENT ASSIST analyzes the content of a call or interaction in real-time, and presents relevant hints to the agent.<\/span><\/p>\n

These hints guide the agent toward the next-best outcome, streamlining interactions, and ensuring they\u2019re always able to respond to customer inquiries.<\/span><\/p>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n \n <\/section>\n\n\n\n\n\n

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Intelligent Knowledge Articles<\/span><\/h3>\n

Our AI solutions draw on your existing knowledge base, to provide tailored guidance during interactions.<\/span><\/p>\n

Knowledge articles and knowledge summaries are delivered to the agent before and during an interaction based on customer context and intent.<\/span><\/p>\n <\/div>\n

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Streamlined Digital Interactions<\/span><\/h3>\n

Your agents often handle multiple digital interactions at once, and have to deliver an exceptional experience across each.<\/span><\/p>\n

Auto-generated response suggestions during digital interactions let agents deliver a fast and accurate response, without sacrificing quality.<\/span><\/p>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n \n <\/section>\n\n\n\n\n\n

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A Browser-Based Interface<\/span><\/h3>\n

Your agents should be able to access the power of AI, without leaving their primary workspace.<\/span><\/p>\n

storm<\/b> AGENT ASSIST operates within the <\/span>storm<\/b> DTA interface, presenting script suggestions and knowledge summaries alongside each interaction. <\/span><\/p>\n <\/div>\n

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Our AI Stands Out<\/span><\/h3>\n

Content Guru\u2019s AI stands out from the competition, delivering performance and flexibility, without sacrificing integrity or value. <\/span><\/p>\n\t\t\t\t<\/div>\n\t\t\t

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Highest Performance<\/h5>\n
We constantly assess best-in-class underlying components, to keep your AI solutions at the cutting edge.<\/div>\n <\/div>\n <\/div>\n
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Highest Data Integrity<\/h5>\n
We ensure robust data sovereignty, copyright protection, and auditability, to let you make the most of AI without the risk.<\/div>\n <\/div>\n <\/div>\n
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Highest Flexibility<\/h5>\n
We go beyond AI, to create solutions that mix fixed and unstructured pathways, depending on the needs of your customers.<\/div>\n <\/div>\n <\/div>\n
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Clearest Business Value<\/h5>\n
Our real-world applications deliver strong ROI, so you can be sure that your business is better off. <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div> \n <\/div>\n<\/div>\n\n \n <\/section>\n\n\n\n\n\n
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Want to Learn More?<\/h2>\n <\/div>\n <\/div>\n \n\n\n
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<\/form>\n \n \n <\/div>\n <\/div>\n <\/div>\n\n \n <\/section>\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":6,"featured_media":0,"parent":803,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":true,"inline_featured_image":false,"footnotes":""},"folder":[15],"class_list":["post-807","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nContact Center Transformation with AI - Content Guru<\/title>\n<meta name=\"description\" content=\"The AI revolution is in full steam now. 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