{"id":805,"date":"2025-02-14T16:17:34","date_gmt":"2025-02-14T16:17:34","guid":{"rendered":"https:\/\/contentguru.builtbytoast.uk\/?page_id=805"},"modified":"2026-02-17T17:06:14","modified_gmt":"2026-02-17T17:06:14","slug":"conversational-ai-self-service","status":"publish","type":"page","link":"https:\/\/www.contentguru.com\/en-gb\/products\/brain-ai\/conversational-ai-self-service\/","title":{"rendered":"Conversational AI Self-Service"},"content":{"rendered":"\n\n
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Conversational AI Made Easy<\/h1>\n

Face the future with secure, AI powered conversational <\/span><\/p>\n

chatbots and voicebots.<\/span><\/p>\n<\/div>\n

\n Book a Demo<\/a>\n <\/div>\n <\/div>\n <\/div>\n
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AI-Powered Machine Agent<\/h2>\n

storm\u00ae<\/sub><\/b> MACHINE AGENT\u00ae<\/sub> is our virtual customer assistant; an always-on, AI-powered <\/span>agent that delivers conversational self-service across all channels, at scale.<\/span><\/p>\n<\/div>\n <\/div>\n <\/div>\n \n\n\n

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Self-Service Made Easy<\/span><\/h3>\n

Your customers expect 24\/7 service; they expect to be able to self-serve, instantly.<\/span><\/p>\n

Our Machine Agents reliably process text and speech with Natural Language Processing (NLP) and Large Language Models (LLMs) to drive self-service interactions that boost contact center efficiency and increase customer satisfaction.<\/span><\/p>\n <\/div>\n

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AI-Backed Scalability<\/span><\/h3>\n

Customers expect quality service, always.\u00a0<\/span>At peak times, <\/span>storm <\/b>Machine Agent gives instant answers, drawing on all integrated data sources to deliver personalization, while preserving a human touch. Easily scale to meet demand with reliable self-service over any channel.<\/span><\/p>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n \n <\/section>\n\n\n\n\n\n

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Best-in-Class AI<\/span><\/h3>\n

Implement intent-based routing and cutting-edge conversational AI capabilities using technologies such as NLP and LLMs, leveraged from best-in-class AI providers.\u00a0<\/span><\/p>\n

storm<\/b> Machine Agent understands language as a human would, and improves its responses with experience. Through text or speech, Machine Agents interact with customers like a human would.<\/span><\/p>\n <\/div>\n

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AI-Powered Customer Routing<\/span><\/h3>\n

Identifying customer intent is critical to resolving an inquiry; failure to correctly route a customer wastes minutes and undermines customer satisfaction.<\/span><\/p>\n

Intent-based routing efficiently directs queries to the best-suited automated resource or agent, saving minutes per interaction.<\/span><\/p>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n \n <\/section>\n\n\n\n\n\n

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Best-in-Class Chatbots<\/span><\/h3>\n

The <\/span>brain<\/b> AI orchestration layer brings together the best AI technology from across the world, to keep your solutions at the cutting edge.<\/span><\/p>\n

Easily configurable using leading AI providers and easily added into services using the <\/span>storm <\/b>FLOW\u2122 no-code, customer journey orchestration tool.<\/p>\n <\/div>\n

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Our AI Stands Out<\/span><\/h3>\n

Content Guru\u2019s AI stands out from the competition, delivering performance and flexibility, without sacrificing integrity or value. <\/span><\/p>\n\t\t\t\t<\/div>\n\t\t\t

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Highest Performance<\/h5>\n
We constantly assess best-in-class underlying components, to keep your AI solutions at the cutting edge.<\/div>\n <\/div>\n <\/div>\n
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Highest Data Integrity<\/h5>\n
We ensure robust data sovereignty, copyright protection, and auditability, to let you make the most of AI without the risk.<\/div>\n <\/div>\n <\/div>\n
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Highest Flexibility<\/h5>\n
We go beyond AI, to create solutions that mix fixed and unstructured pathways, depending on the needs of your customers.<\/div>\n <\/div>\n <\/div>\n
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Clearest Business Value<\/h5>\n
Our real-world applications deliver strong ROI, so you can be sure that your business is better off. <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div> \n <\/div>\n<\/div>\n\n \n <\/section>\n\n\n\n\n\n
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Want to Learn More?<\/h2>\n

Provide us with a few details, and you\u2019ll receive a flyer exploring storm <\/strong>MACHINE AGENT\u2019s functionality, direct to your email.<\/p>\n<\/div>\n <\/div>\n <\/div>\n \n\n\n

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<\/form>\n \n \n <\/div>\n <\/div>\n <\/div>\n\n \n <\/section>\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":6,"featured_media":0,"parent":803,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":true,"inline_featured_image":false,"footnotes":""},"folder":[15],"class_list":["post-805","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nConversational AI for Customer Service - Content Guru<\/title>\n<meta name=\"description\" content=\"Enhance your contact center with an AI-powered workforce. 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