{"id":803,"date":"2025-02-14T16:16:57","date_gmt":"2025-02-14T16:16:57","guid":{"rendered":"https:\/\/contentguru.builtbytoast.uk\/?page_id=803"},"modified":"2026-11-05T17:19:05","modified_gmt":"2026-11-05T17:19:05","slug":"brain-ai","status":"publish","type":"page","link":"https:\/\/www.contentguru.com\/en-gb\/products\/brain-ai\/","title":{"rendered":"brain AI"},"content":{"rendered":"\n\n
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Elevate your CX
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brain<\/strong>\u00ae<\/sub> Power To Assist Your Agents<\/p>\n<\/div>\n

\n Discover the Future of CX AI<\/a>\n <\/div>\n <\/div>\n <\/div>\n
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AI Orchestration<\/h2>\n

brain<\/strong>\u00ae<\/sub> is Content Guru\u2019s AI orchestration layer, delivering a complete set of AI capabilities, including automated agentic workflows, knowledge assistance for human agents, real-time transcription and summarization, and keyword identification.\u00a0<\/span><\/p>\n<\/div>\n <\/div>\n <\/div>\n \n\n\n

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Superhuman<\/strong> CX<\/span><\/h3>\n

brain<\/strong> powered Agent Assist combines cutting-edge AI with the leading CX Experience of the storm<\/strong>\u00ae<\/sub> platform. Machine Agent supports your human agents and supercharges their capabilities.<\/p>\n

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World-Leading <\/span>Performance<\/b><\/h3>\n

We deploy the best solutions for you, to ensure the highest level of performance<\/span><\/p>\n

The AI market moves fast. Not every AI solution is suited to every use case, nor performs at maximum efficiency in every region. We aggregate technologies from across the market and deploy the solutions that match your need; you get the highest possible performance, wherever you are, whatever your need.<\/span><\/p>\n <\/div>\n

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The Future of CX \u2013 Powered by\u00a0brain<\/strong><\/span><\/h3>\n

brain<\/strong> Power provides agent assist capabilities through AI to enhance customer and agent experience.<\/span><\/p>\n

Discover World-Leading AI<\/a><\/p>\n\t\t\t\t<\/div>\n\t\t\t

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Agentic Workflow Automation<\/h5>\n
Executes interactions with third-party systems, such as recommending local services, or making bookings.<\/div>\n <\/div>\n <\/div>\n
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Knowledge Assistance and Next-Best Action<\/h5>\n
Dynamically searches your knowledge base, drawing on live context, to surface knowledge materials to the agent.<\/div>\n <\/div>\n <\/div>\n
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Real-time Transcription and Summarization<\/h5>\n
Transcribes conversations, tracking conversations to enable AI-driven insights. Summarizes conversations using prompts configurable within brain<\/strong>.<\/div>\n <\/div>\n <\/div>\n
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Keyword Identification and Action Support<\/h5>\n
Detects selected keywords, which drive configurable actions. Initiates autonomous agentic AI workflows, designed within brain<\/strong>, based on keyword detection.<\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div> \n <\/div>\n<\/div>\n\n \n <\/section>\n\n\n\n\n\n
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Before, During, and After<\/h2>\n

Value-driven AI before, during, and after customer interactions.<\/span><\/p>\n<\/div>\n <\/div>\n <\/div>\n \n\n\n

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Before <\/b><\/h4>\n

AI works to set up an outstanding interaction – Identifying and verifying customers, routing them intelligently, understanding and recording intent to identify options for self-service.<\/span><\/p>\n <\/div>\n

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During<\/b><\/h4>\n

AI operates alongside agents to streamline daily tasks and empower agents to deliver high quality experiences. Agents get real-time agent assistance and script suggestions, guiding the agent towards the next best action. <\/span><\/p>\n <\/div>\n

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After<\/b><\/h4>\n

AI provides efficiencies and insight after an interaction. Post-call work can be automated to reduce Average Handling Time by up to 50%.<\/span> AI can also draw out critical insights through trend analysis, real-time incident detection, and AI-powered analytics.<\/span><\/p>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n \n <\/section>\n\n\n\n\n\n

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Put <\/span>Knowledge<\/b> First<\/span><\/h3>\n

Explore our resource library, and discover the ways we support your AI ambitions.<\/span><\/p>\n

Browse Resources<\/a><\/p>\n <\/div>\n

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News<\/div>\n

Content Guru Wins \u2018Best Automation & Orchestration Platform\u2019 at the CX Awards 2026<\/h4>\n <\/div>\n <\/div>\n <\/a>\n \n
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Whitepapers<\/div>\n

2026 Gartner\u00ae\u00a0Magic Quadrant\u2122 for Contact Center as a Service<\/h4>\n <\/div>\n <\/div>\n <\/a>\n \n
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For 12 Years in a Row, Content Guru is Named in the Gartner\u00ae Magic Quadrant\u2122 for CCaaS<\/h4>\n <\/div>\n <\/div>\n <\/a>\n \n
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Blogs<\/div>\n

Content Guru recognized in 2026 Gartner\u00ae Magic Quadrant\u2122 for Contact Center as a Service (CCaaS)<\/h4>\n <\/div>\n <\/div>\n <\/a>\n \n
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What Contact Centres Are Doing Right Now 2026: The Customer Experience Chapter<\/h4>\n <\/div>\n <\/div>\n <\/a>\n \n
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Videos and Webinars<\/div>\n

The AI Behind Critical Moments – Content Guru<\/h4>\n <\/div>\n <\/div>\n <\/a>\n \n
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Content Guru’s AI-Powered Cloud CX Wins Two Awards at the Computing Cloud Excellence Awards 2026<\/h4>\n <\/div>\n <\/div>\n <\/a>\n \n
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Content Guru Named a \u2018Leader\u2019 in Everest Group\u2019s 2026 European CCaaS PEAK Matrix\u00ae<\/h4>\n <\/div>\n <\/div>\n <\/a>\n \n
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Content Guru Expands Australian Presence to Meet Surging Demand for AI-Driven CX and Data Sovereignty<\/h4>\n <\/div>\n <\/div>\n <\/a>\n \n
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Content Guru Named on Private Business Awards 2026 Shortlist<\/h4>\n <\/div>\n <\/div>\n <\/a>\n <\/div>\n <\/div>\n
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Take the Next Step<\/h2>\n

Provide us with a few details, and you\u2019ll receive a flyer exploring brain<\/b>\u2019s<\/strong> functionality, direct to your email.<\/p>\n<\/div>\n <\/div>\n <\/div>\n \n\n\n

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