{"id":801,"date":"2025-02-14T16:15:50","date_gmt":"2025-02-14T16:15:50","guid":{"rendered":"https:\/\/contentguru.builtbytoast.uk\/?page_id=801"},"modified":"2026-02-16T10:19:16","modified_gmt":"2026-02-16T10:19:16","slug":"workforce-management","status":"publish","type":"page","link":"https:\/\/www.contentguru.com\/en-gb\/products\/storm-cx\/workforce-engagement-management\/workforce-management\/","title":{"rendered":"Fully Integrated Workforce Management"},"content":{"rendered":"\n\n
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storm<\/strong>\u00ae<\/sub> WFM\u2122<\/h4>\n

Fully Integrated Workforce Management<\/h1>\n

Accurate scheduling, staffing, and demand forecasting are essential for outstanding Agent and Customer Experience.<\/span><\/h4>\n <\/div>\n <\/div>\n\n \n <\/section>\n\n\n\n\n\n
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Workforce Engagement Management<\/h2>\n

storm <\/b>WFM is an omni-channel forecasting and scheduling solution, offering powerful, native Workforce Management functionality.<\/span><\/p>\n<\/div>\n <\/div>\n <\/div>\n \n\n\n

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Outstanding Agent Experience through Workforce Management<\/span><\/h3>\n

Agents need guidance to thrive. <\/span>storm<\/b> WFM is an omni-channel by-design workforce management system, allowing you to provide that guidance at the push of a button.\u00a0<\/span><\/p>\n

Create accurate forecasts for the day ahead. Save time with automatic scheduling. Boost agent well-being with schedules that flex to meet their needs. Integrate instantly with the entire <\/span>storm <\/b>stack. Free your agents to focus on the customer.<\/span><\/p>\n <\/div>\n

\n \"Customer <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n \n <\/section>\n\n\n\n\n\n
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Drag-and-Drop Scheduling<\/span><\/h3>\n

Set schedules that adapt to your needs. Use <\/span>storm <\/b>WFM\u2019s secure, intuitive interface to plan schedules for every agent, or use AI-powered scheduling to automatically factor in forecasts, agent needs, and more.\u00a0<\/span><\/p>\n

Boost agent satisfaction with schedules that flex to their preferences and take your contact center workforce management to the next level.<\/span><\/p>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n \n <\/section>\n\n\n\n\n\n

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Omni-Channel Forecasting<\/span><\/h3>\n

In a digital, omni-channel world, meeting your SLAs can be a challenge. Let your workforce planning be driven by detailed knowledge. Use <\/span>storm <\/b>WFM to forecast interaction volumes across all channels and plan in advance to meet customer demand.\u00a0<\/span><\/p>\n

storm <\/b>WFM works closely with <\/span>storm <\/b>CONTACT\u2122 to deliver true omni-channel forecasts. Simplify your systems with a single CX platform for your entire contact center ecosystem.<\/span><\/p>\n <\/div>\n

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Designed for Integration<\/span><\/h3>\n

storm <\/b>WFM is omni-channel by design. It merges seamlessly with the rest of your <\/span>storm <\/b>solution, creating a true, single-stack customer experience.\u00a0<\/span><\/p>\n

This flexibility extends beyond <\/span>storm <\/b>\u2013 with hundreds of off-the-shelf and custom integrations, <\/span>storm <\/b>WFM can link with any existing system of record.<\/span><\/p>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n \n <\/section>\n\n\n\n\n\n

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Want to Learn More?<\/h2>\n

Provide us with a few details, and you\u2019ll receive a flyer exploring <\/span>storm <\/b>WFM’s functionality, direct to your email.<\/span><\/p>\n<\/div>\n <\/div>\n <\/div>\n \n\n\n

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<\/form>\n \n \n <\/div>\n <\/div>\n <\/div>\n\n \n <\/section>\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":6,"featured_media":0,"parent":786,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":true,"inline_featured_image":false,"footnotes":""},"folder":[15],"class_list":["post-801","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nWorkforce Management - Content Guru<\/title>\n<meta name=\"description\" content=\"Accurate scheduling, staffing, and demand forecasting are essential for outstanding Agent and Customer Experience.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.contentguru.com\/en-gb\/products\/storm-cx\/workforce-engagement-management\/workforce-management\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Workforce Management - 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