{"id":793,"date":"2025-02-14T16:12:06","date_gmt":"2025-02-14T16:12:06","guid":{"rendered":"https:\/\/contentguru.builtbytoast.uk\/?page_id=793"},"modified":"2026-02-16T11:45:39","modified_gmt":"2026-02-16T11:45:39","slug":"interaction-recording","status":"publish","type":"page","link":"https:\/\/www.contentguru.com\/en-gb\/products\/storm-cx\/workforce-engagement-management\/interaction-recording\/","title":{"rendered":"Omni-Channel Interaction Recording and Management"},"content":{"rendered":"\n\n
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storm<\/strong>\u00ae<\/sub> RECORDER\u2122<\/h4>\n

Omni-Channel Interaction Recording and Management<\/h1>\n

Meet the needs of every customer with powerful inbound contact routing. <\/span><\/h4>\n <\/div>\n <\/div>\n\n \n <\/section>\n\n\n\n\n\n
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Compliant Omni-Channel Recording<\/h2>\n

storm <\/b>RECORDER is Content Guru\u2019s omnichannel recording solution that ensures there are no holes in your compliance and quality control framework.<\/span><\/p>\n<\/div>\n <\/div>\n <\/div>\n \n\n\n

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Compliance Made Easy<\/span><\/h3>\n

Regulatory compliance and quality control are a huge time and cost burden. Organizations need to record and store millions of interactions.<\/span><\/p>\n

You need a solution that enables you to see and hear everything in a single interface, to ensure compliance and quality control.<\/span><\/p>\n <\/div>\n

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An Omni-Channel Dashboard<\/span><\/h3>\n

Great CX requires quality at every stage of the customer journey.\u00a0<\/span><\/p>\n

Record SMS, social media, and more, with screen capture. Follow a customer\u2019s route through your IVR, their time on hold, and transfers between agents.\u00a0<\/span><\/p>\n

Get a 360-degree view of your customer experience.<\/span><\/p>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n \n <\/section>\n\n\n\n\n\n

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Stereo Recording<\/span><\/h3>\n

storm <\/b>RECORDER uses stereo recording for the best possible audio quality.\u00a0<\/span><\/p>\n

With every call participant given their own audio channel, you can view each separately for easy analysis.<\/span><\/p>\n <\/div>\n

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Unlimited Cloud Storage<\/span><\/h3>\n

To meet sector regulations, you need to store millions of recordings.\u00a0<\/span><\/p>\n

Take the burden of your systems and explore the effectively limitless capacity of the cloud. Keep your recordings safe with cloud storage that grows as you do, and use <\/span>storm <\/b>RECORDER to search and organize recordings quickly. <\/span><\/p>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n \n <\/section>\n\n\n\n\n\n

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Data-Driven Insights<\/span><\/h3>\n

Free supervisors from the burden of manually reviewing recordings. <\/span>storm<\/b> RECORDER works seamlessly with <\/span>storm <\/b>TRANSCRIPTION to leverage cutting-edge Natural Language Processing to transcribe calls automatically.\u00a0<\/span><\/p>\n

storm <\/b>ANALYTICS identifies trends, patterns, and concerns for human review. <\/span>storm <\/b>QM lets you bring this data into customizable reports. Contact center compliance has never been so easy.<\/span><\/p>\n <\/div>\n

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Want to Learn More?<\/h2>\n

Provide us with a few details, and you\u2019ll receive a flyer exploring <\/span>storm <\/b>RECORDER’s functionality, direct to your email.<\/span><\/p>\n<\/div>\n <\/div>\n <\/div>\n \n\n\n

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<\/form>\n \n \n <\/div>\n <\/div>\n <\/div>\n\n \n <\/section>\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":6,"featured_media":0,"parent":786,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":true,"inline_featured_image":false,"footnotes":""},"folder":[15],"class_list":["post-793","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nInteraction Recording and Management - Content Guru<\/title>\n<meta name=\"description\" content=\"storm RECORDER is Content Guru\u2019s omnichannel recording solution that ensures there are no holes in your compliance and quality control framework.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.contentguru.com\/en-gb\/products\/storm-cx\/workforce-engagement-management\/interaction-recording\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Interaction Recording and Management - 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