{"id":770,"date":"2025-02-14T15:56:23","date_gmt":"2025-02-14T15:56:23","guid":{"rendered":"https:\/\/contentguru.builtbytoast.uk\/?page_id=770"},"modified":"2026-02-13T15:49:42","modified_gmt":"2026-02-13T15:49:42","slug":"omni-channel-agent-desktop","status":"publish","type":"page","link":"https:\/\/www.contentguru.com\/en-gb\/products\/storm-cx\/omni-channel-customer-engagement\/omni-channel-agent-desktop\/","title":{"rendered":"Omni-Channel Agent Desktop"},"content":{"rendered":"\n\n
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storm<\/strong>\u00ae<\/sub> DTA\u00ae<\/sub><\/h4>\n

Omni-Channel Agent Desktop<\/h1>\n

Access your entire CX ecosystem through a single pane of glass.<\/span><\/h4>\n <\/div>\n <\/div>\n\n \n <\/section>\n\n\n\n\n\n
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CX in a Single Omni-Channel Agent Interface<\/h2>\n

storm <\/b>DTA (Desktop Task Assistant) is the single interface your agents and supervisors need to service interactions and deliver great CX.<\/span><\/p>\n<\/div>\n <\/div>\n <\/div>\n \n\n\n

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Face the Future of Omni-Channel Experience<\/span><\/h3>\n

CX begins with people. It begins with agents and supervisors, and the tools they work with. CX begins with an intuitive, powerful interface.<\/span><\/p>\n

Save time for your agents with a simple layout and flexible access controls. Let your agents work from any location with a browser-based app. Stay secure, no matter how distributed your workforce, with two-factor authentication.<\/span><\/p>\n

Realize the full potential of your agents with <\/span>storm <\/b>DTA.<\/span><\/p>\n <\/div>\n

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An Omni-Channel Interface<\/span><\/h3>\n

storm <\/b>DTA provides a single, unified interface for servicing every channel, including voice, emails, SMS, WhatsApp, and web chat.<\/span><\/p>\n

No matter how your customers choose to contact you, every message can be viewed within a single, blended queue, supported by customer data.<\/span><\/p>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n \n <\/section>\n\n\n\n\n\n

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Cloud-Based Flexibility<\/span><\/h3>\n

storm <\/b>DTA is a cloud-based interface. It requires no installation and can be accessed from any internet-enabled device.<\/span><\/p>\n

No matter where you are, you\u2019ll have secure access to your entire Customer Experience ecosystem.<\/span><\/p>\n <\/div>\n

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\u00a0An Accessible Interface<\/span><\/h3>\n

storm<\/b> DTA is fully WCAG 2.2 AA compliant, making your CX ecosystem accessible to everyone, and helping you achieve regulatory compliance.<\/span><\/p>\n

storm <\/b>DTA ease-of-use for users of all abilities, through design features such as keyboard-driven navigation and screen reader support.<\/span><\/p>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n \n <\/section>\n\n\n\n\n\n

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Super-powered Supervisors<\/span><\/h3>\n

Your supervisors are your secret weapon. Give them all the tools they need to manage teams and meet SLAs, in a single interface.<\/span><\/p>\n

storm <\/b>DTA allows supervisors to manage, monitor, and support agents, through \u2018Broadcast\u2019 and \u2018Alert Supervisor\u2019 options, and live interaction assistance.<\/span><\/p>\n <\/div>\n

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Highest Security<\/span><\/h3>\n

Our solutions meet globally recognized standards of security, including PCI DSS Level 4.0, ISO 27001, and SOC 2 Type 2 compliance.<\/span><\/p>\n

storm<\/b> DTA supports multi-factor authentication, ensuring the highest levels of security, no matter where your agents work from.<\/span><\/p>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n \n <\/section>\n\n\n\n\n\n

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A Single-Stack Solution<\/span><\/h3>\n

storm <\/b>DTA is your single point of access for your entire CX ecosystem. From omni-channel communications, to customer data, to AI automation; it\u2019s all accessible from a single location.<\/span><\/p>\n

storm<\/b> DTA also integrates with third-party solutions, including Microsoft Teams, Salesforce, and ServiceNow, through our comprehensive library of API integrations.<\/span><\/p>\n <\/div>\n

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Want to Learn More?<\/h2>\n

Provide us with a few details, and you\u2019ll receive a flyer exploring <\/span>storm <\/b>DTA’s functionality, direct to your email.<\/span><\/p>\n<\/div>\n <\/div>\n <\/div>\n \n\n\n

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<\/form>\n \n \n <\/div>\n <\/div>\n <\/div>\n\n \n <\/section>\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":6,"featured_media":0,"parent":763,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":true,"inline_featured_image":false,"footnotes":""},"folder":[15],"class_list":["post-770","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nOmni-Channel Agent Desktop - Content Guru<\/title>\n<meta name=\"description\" content=\"storm DTA (Desktop Task Assistant) is the single interface your agents and supervisors need to service interactions and deliver great CX.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.contentguru.com\/en-gb\/products\/storm-cx\/omni-channel-customer-engagement\/omni-channel-agent-desktop\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Omni-Channel Agent Desktop - 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