{"id":767,"date":"2025-02-14T15:55:34","date_gmt":"2025-02-14T15:55:34","guid":{"rendered":"https:\/\/contentguru.builtbytoast.uk\/?page_id=767"},"modified":"2026-02-13T16:24:03","modified_gmt":"2026-02-13T16:24:03","slug":"digital-and-social","status":"publish","type":"page","link":"https:\/\/www.contentguru.com\/en-gb\/products\/storm-cx\/omni-channel-customer-engagement\/digital-and-social\/","title":{"rendered":"Seamless Digital and Social Media Experiences"},"content":{"rendered":"\n\n
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storm<\/strong>\u00ae<\/sub> CONTACT: DIGITAL\u2122<\/h4>\n

Seamless Digital and Social Media Experiences<\/h1>\n

Offer a truly omni-channel experience, with our portfolio of digital and social Customer Experience solutions.<\/span><\/h4>\n <\/div>\n <\/div>\n\n \n <\/section>\n\n\n\n\n\n
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Powerful Social and Digital Experiences<\/h2>\n

Discover digitally fluent CX with <\/span>storm<\/b> CONTACT: DIGITAL \u2013 the digital portfolio of Content Guru\u2019s omni-channel CCaaS solution.<\/span><\/p>\n<\/div>\n <\/div>\n <\/div>\n \n\n\n

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CX for Digital Natives<\/span><\/h3>\n

Your customers are digital natives. They use social and digital channels to communicate with friends, family, and colleagues every day. Why should your organization be different?<\/span><\/p>\n

Great CX begins with meeting customers where they are. Support for digital and social channels is the next step for your customer communications.<\/span><\/p>\n <\/div>\n

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True Omni-Channel<\/span><\/h3>\n

storm <\/b>CONTACT: DIGITAL offers a true omni-channel experience. Interactions can cross between different channels seamlessly, without interrupting the flow of conversation.<\/span><\/p>\n

Customers and agents can switch between channels as and when they need to, ensuring that they always have the right channel to meet customer challenges.<\/span><\/p>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n \n <\/section>\n\n\n\n\n\n

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Video Made Easy<\/span><\/h3>\n

Integrating with <\/span>storm<\/b> LINK, <\/span>storm <\/b>CONTACT: DIGITAL allows for instant video-calling. Agents send customers a link via SMS, which initiates a video call, without interrupting the interaction.<\/span><\/p>\n

Video provides agents with a new level of detail on customer problems, letting them deliver quicker, more reliable resolutions. <\/span><\/p>\n <\/div>\n

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Data-Powered Interactions<\/span><\/h3>\n

storm<\/b> CONTACT: DIGITAL integrates with our native Customer Data Platform, to present complete customer information and interaction history alongside each contact.<\/span><\/p>\n

Your agents are provided with everything they need to deliver an efficient, hyper-personalized experience for every customer.<\/span><\/p>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n \n <\/section>\n\n\n\n\n\n

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Omni-Channel AI<\/span><\/h3>\n

Not every contact requires human intervention. The key to cost-effective CX is intelligent automation.<\/span><\/p>\n

storm <\/b>CONTACT: DIGITAL supports AI-enhanced self-service across digital channels with <\/span>storm <\/b>MACHINE AGENT; virtual AI agents that deliver 24\/7 conversational customer engagement.<\/span><\/p>\n <\/div>\n

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Pixel-Perfect Recording<\/span><\/h3>\n

Every channel counts. Social and digital channels must be held to the same standards of quality as voice. <\/span>storm<\/b> CONTACT: DIGITAL makes that easy.<\/span><\/p>\n

Every digital and social media interaction is automatically captured by our omni-channel recording solution, <\/span>storm<\/b> SCREEN RECORDER; helping you achieve complete compliance.<\/span><\/p>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n \n <\/section>\n\n\n\n\n\n

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Want to Learn More?<\/h2>\n

Get in touch to learn more about <\/span>storm <\/b>CONTACT:DIGITAL’s functionality.<\/span><\/p>\n<\/div>\n <\/div>\n <\/div>\n \n\n\n

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