{"id":765,"date":"2025-02-14T15:54:44","date_gmt":"2025-02-14T15:54:44","guid":{"rendered":"https:\/\/contentguru.builtbytoast.uk\/?page_id=765"},"modified":"2026-02-13T15:21:18","modified_gmt":"2026-02-13T15:21:18","slug":"customer-satisfaction-csat-surveying","status":"publish","type":"page","link":"https:\/\/www.contentguru.com\/en-gb\/products\/storm-cx\/omni-channel-customer-engagement\/customer-satisfaction-csat-surveying\/","title":{"rendered":"Customer Satisfaction CSAT Surveying"},"content":{"rendered":"\n\n
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storm<\/strong>\u00ae<\/sub> ASK\u2122<\/h4>\n

Customer Satisfaction CSAT Surveying<\/h1>\n

Get powerful insight into your Customer Satisfaction, with omni-channel surveying.<\/span><\/h4>\n <\/div>\n <\/div>\n\n \n <\/section>\n\n\n\n\n\n
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CSAT Made Easy<\/h2>\n

storm <\/b>ASK\u2122 is a multi-channel surveying solution that allows you to capture the Voice of the Customer at scale, enhance your CX, and boost CSAT.<\/span><\/p>\n<\/div>\n <\/div>\n <\/div>\n \n\n\n

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Full CX Transparency<\/span><\/h3>\n

Understanding your customers\u2019 wants and needs is key to delivering CX that surpasses expectations.<\/span><\/p>\n

Your organization needs a powerful surveying tool to gather valuable insights from customer interactions, across every channel. Once you understand your customers, you can build an outstanding Customer Experience.<\/span><\/p>\n <\/div>\n

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Instant Post-Interaction Surveying<\/span><\/h3>\n

storm <\/b>ASK lets you create and send instant, in-channel customer surveys across voice, webchat, email and SMS.<\/span><\/p>\n

By moving quickly to capture Customer Satisfaction, you can create an accurate picture of your customer base.<\/span><\/p>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n \n <\/section>\n\n\n\n\n\n

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Flexible Survey Creation<\/span><\/h3>\n

Within <\/span>storm <\/b>ASK, survey creation is completely customizable. You have complete freedom to craft question wording and format, whether open-answer or multiple choice, for surveying strategy that suits your needs.<\/span><\/p>\n

No matter how you prefer to contact your customers, <\/span>storm <\/b>ASK will give you the freedom to ask the right questions, your way.<\/span><\/p>\n <\/div>\n

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Real-Time Visibility<\/span><\/h3>\n

Data from <\/span>storm<\/b> ASK can be brought into our reporting solution, <\/span>storm<\/b> VIEW, for inclusion in flexible reports or real-time dashboards.<\/span><\/p>\n

These reports can be distributed by email, or displayed as real-time wallboards, giving your whole contact center a 360-degree view of your Customer Satisfaction.<\/span><\/p>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n \n <\/section>\n\n\n\n\n\n

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Complete Customer Data<\/span><\/h3>\n

CSAT is a form of customer data. That data can be uploaded from <\/span>storm <\/b>ASK directly into our native Customer Data Platform, and linked to a particular customer.<\/span><\/p>\n

When that customer reaches out in future, their past CSAT scores and survey responses will be presented to the answering agent, letting them deliver sensitive, hyper-personalized interactions.<\/span><\/p>\n <\/div>\n

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Want to Learn More?<\/h2>\n

Provide us with a few details, and you\u2019ll receive a flyer exploring <\/span>storm <\/b>ASK’s functionality, direct to your email.<\/span><\/p>\n<\/div>\n <\/div>\n <\/div>\n \n\n\n

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<\/form>\n \n \n <\/div>\n <\/div>\n <\/div>\n\n \n <\/section>\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":6,"featured_media":0,"parent":763,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":true,"inline_featured_image":false,"footnotes":""},"folder":[15],"class_list":["post-765","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nCustomer Satisfaction (CSAT) Surveying - Content Guru<\/title>\n<meta name=\"description\" content=\"Get powerful insight into your Customer Satisfaction, with omni-channel surveying.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.contentguru.com\/en-gb\/products\/storm-cx\/omni-channel-customer-engagement\/customer-satisfaction-csat-surveying\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer Satisfaction (CSAT) Surveying - 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