{"id":763,"date":"2025-02-14T15:54:03","date_gmt":"2025-02-14T15:54:03","guid":{"rendered":"https:\/\/contentguru.builtbytoast.uk\/?page_id=763"},"modified":"2026-02-11T17:19:55","modified_gmt":"2026-02-11T17:19:55","slug":"omni-channel-customer-engagement","status":"publish","type":"page","link":"https:\/\/www.contentguru.com\/en-gb\/products\/storm-cx\/omni-channel-customer-engagement\/","title":{"rendered":"Omni-Channel Customer Engagement"},"content":{"rendered":"\n\n
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Omni-Channel is
\r\nEssential to CX<\/h1>\n

Whenever, wherever, however; your customers expect instant contact, <\/span><\/p>\n

around the clock and over every communication channel.<\/span><\/p>\n<\/div>\n

\n Discover Omni-Channel<\/a>\n Book a Demo<\/a>\n <\/div>\n <\/div>\n <\/div>\n
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We\u2019re BIG in Customer Experience<\/h2>\n

Our cloud CX solutions offer the world\u2019s highest levels of <\/span>availability and scalability<\/b>, with unrivalled <\/span>security<\/b>, to deliver <\/span>measurable improvements to CSAT<\/b>.\u00a0<\/span><\/p>\n<\/div>\n <\/div>\n <\/div>\n \n\n\n

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Meet Your Customers Where They Are<\/span><\/h3>\n

Omni-channel means any channel, anywhere, and at any time.<\/span><\/p>\n

From phone to email, social media to web chat, and even video; the twenty-first century customer is a digital native. They\u2019ll expect to be able to reach your organization over any channel and at any time.<\/span><\/p>\n

Your customers are already living in an omni-channel world; it\u2019s time to catch up.<\/span><\/p>\n

storm<\/strong>\u00ae<\/sub> CONTACT:DIGITAL<\/a><\/p>\n <\/div>\n

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An Accessible Interface<\/span><\/h3>\n

We make your CX ecosystem accessible from within a single interface.<\/span><\/p>\n

All our solutions are WCAG 2.2. Compliant, meaning that they meet the highest standards of accessibility. Our browser-based interface is the single point of contact for all our solutions, and brings everything you need to create outstanding CX into a single location.<\/span><\/p>\n

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Seamless Channel Hopping<\/span><\/h3>\n

Your customers are prepared to cross channels. Are you?<\/span><\/p>\n

Outstanding omni-channel experiences must be seamless. Customers should be able to hop between channels\u2013from digital, to voice, to video\u2013without ending the interaction. Switching between channels should be effortless, letting customers choose the channel that\u2019s right for them.<\/span><\/p>\n

storm<\/strong>\u00ae<\/sub> LINK<\/a><\/p>\n <\/div>\n

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Proactive Communications Made Easy<\/span><\/h3>\n

Be prepared, be proactive.<\/span><\/p>\n

Your customers expect proactive communications. Whether that\u2019s delivery or appointment reminders, requests for feedback, or internal agent well-being surveys, proactive communications are an essential business tool. Our solutions give you control of your proactive messaging, letting you shape your future.<\/span><\/p>\n

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Omni-Channel Integrations<\/span><\/h3>\n

Omni-Channel Communications Depend on IT Synergy<\/span><\/p>\n

Delivering omni-channel communications requires a comprehensive library of channel integrations. We maintain a library of thousands of customer and off-the-shelf integrations, ready to meet your omni-channel needs.<\/span><\/p>\n

Discover our Integrations Library<\/a><\/p>\n <\/div>\n <\/div>\n\n \n <\/section>\n\n\n\n\n\n

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Omni-Channel With Content Guru<\/span><\/h3>\n

Our omni-channel solutions stand out from the crowd.<\/span><\/p>\n\t\t\t\t<\/div>\n\t\t\t

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Highest Availability<\/h5>\n
We are the only cloud vendor supporting national blue-light emergency services.<\/div>\n <\/div>\n <\/div>\n
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Highest Scalability<\/h5>\n
We\u2019ve supported the world\u2019s largest cloud contact center deployments; that looks like 75,000 concurrent digital agents in Japan and 20,000 voice seats in Europe.<\/div>\n <\/div>\n <\/div>\n
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Highest Security<\/h5>\n
We\u2019ve achieved globally recognized security standards, including SOC 2 Type 2 and ISO 27001. We\u2019re also the only cloud communications provider to have achieved the US government\u2019s FedRAMP accreditation at the \u2018High Impact\u2019 level.<\/div>\n <\/div>\n <\/div>\n
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Highest CSAT<\/h5>\n
Our solutions deliver measurable improvements to CSAT, and raise our customers from the bottom to the top of their industries. <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div> \n <\/div>\n<\/div>\n\n \n <\/section>\n\n\n\n\n\n
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Put <\/span>Knowledge<\/b> First<\/span><\/h3>\n

Explore our resource library, and discover the ways we support your cloud Customer Experience.<\/span><\/p>\n

Browse Resources<\/a><\/p>\n <\/div>\n

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<\/div>\n <\/div>\n <\/div>\n \n <\/section>\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":6,"featured_media":0,"parent":659,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":true,"inline_featured_image":false,"footnotes":""},"folder":[15],"class_list":["post-763","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nOmni-Channel CX Solution - Content Guru<\/title>\n<meta name=\"description\" content=\"Omni-Channel is Essential to CX. 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