{"id":692,"date":"2025-02-14T15:28:14","date_gmt":"2025-02-14T15:28:14","guid":{"rendered":"https:\/\/contentguru.builtbytoast.uk\/?page_id=692"},"modified":"2026-02-23T11:53:05","modified_gmt":"2026-02-23T11:53:05","slug":"data-and-integrations","status":"publish","type":"page","link":"https:\/\/www.contentguru.com\/en-gb\/products\/storm-cx\/data-and-integrations\/","title":{"rendered":"Data and Integrations"},"content":{"rendered":"\n\n
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The Future is Omni-Data<\/h1>\n

Our solutions are omni-data. That means all your customer data, from across every system of record, in one location. <\/span><\/p>\n

No more data siloes; your agents will have the information they need, when they need it.<\/span><\/p>\n<\/div>\n

\n Discover the Omni-Data Approach<\/a>\n Book a Demo<\/a>\n <\/div>\n <\/div>\n <\/div>\n
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We’re Experts in Data Integration<\/h2>\n

Our comprehensive integration library unifies your systems of record, enabling seamless cross-platform communication, and creating data-driven customer experiences.<\/span><\/p>\n<\/div>\n <\/div>\n <\/div>\n \n\n\n

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Make Data Your Strategic Advantage<\/span><\/h3>\n

The most successful organizations build with omni-data in mind.<\/span><\/p>\n

Unify your CX ecosystem with powerful custom APIs and ready-made integrations that break down data silos. We believe an omni-data approach is the first step toward next-generation Customer Experience.<\/span><\/p>\n

Ready to see what intelligent data integration can do for your organization?<\/span><\/p>\n

storm\u00ae<\/sub><\/strong> INTEGRATE<\/a><\/p>\n <\/div>\n

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Our Customer Data Platform<\/span><\/h3>\n

We make data accessible through a Customer Data Platform (CDP).<\/span><\/p>\n

The CDP is a flexible data fabric; a single location where all your customer data, from all your systems of record can be viewed and updated. Any user, from anywhere in your organization, can tap into the CDP to get the customer data they need, at any time\u2013no more data siloes.<\/span><\/p>\n

Our CDP is accessed through our unified agent interface. Customer data is provided to agents in real-time, through dynamic, AI-powered screen-pops.<\/span><\/p>\n

storm\u00ae<\/sub><\/strong> CKS<\/a><\/p>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n \n <\/section>\n\n\n\n\n\n

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Our Integrations Library<\/h2>\n

No matter the system, we provide the integrations.<\/span><\/p>\n

We maintain a library of thousands of custom-made and off-the-shelf API integrations. Whether that\u2019s common systems, such as Salesforce, Microsoft Teams, and Service Now, or proprietary or industry-specific systems, our library has the right API for you.<\/span><\/p>\n<\/div>\n <\/div>\n <\/div>\n \n\n\n

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storm <\/b>INTEGRATE: Salesforce<\/span><\/a><\/h3>\n <\/div>\n
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storm <\/b>INTEGRATE: ServiceNow<\/span><\/a><\/h3>\n <\/div>\n
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storm <\/b>INTEGRATE: Microsoft Teams<\/span><\/a><\/h3>\n <\/div>\n
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Full Integrations Library<\/b><\/a><\/h3>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n\n \n <\/section>\n\n\n\n\n\n
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Data & Integrations with Content Guru<\/span><\/h3>\n

Like all our solutions, our API integrations are built for performance, reliability, and security:<\/span><\/p>\n\t\t\t\t<\/div>\n\t\t\t

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Highest Availability<\/h5>\n
We are the only cloud vendor supporting national blue-light emergency services.<\/div>\n <\/div>\n <\/div>\n
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Highest Scalability<\/h5>\n
We\u2019ve supported the world\u2019s largest cloud contact center deployments; that looks like 75,000 concurrent digital agents in Japan and 20,000 voice seats in Europe.<\/div>\n <\/div>\n <\/div>\n
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Highest Security<\/h5>\n
We\u2019ve achieved globally recognized security standards, including SOC 2 Type 2 and ISO 27001. We\u2019re also the only cloud communications provider to have achieved the US government\u2019s FedRAMP accreditation at the \u2018High Impact\u2019 level.<\/div>\n <\/div>\n <\/div>\n
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Highest CSAT<\/h5>\n
Our solutions deliver measurable improvements to CSAT, and raise our customers from the bottom to the top of their industries. <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div> \n <\/div>\n<\/div>\n\n \n <\/section>\n\n\n\n\n\n
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Put <\/span>Knowledge<\/b> First<\/span><\/h3>\n

Explore our resource library, and discover the ways we support your cloud Customer Experience.<\/span><\/p>\n

Browse Resources<\/a><\/p>\n <\/div>\n

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News<\/div>\n

Content Guru scores highest \u2018Willingness to Recommend’ rating in the 2026 Gartner\u00ae Voice of the Customer for CCaaS Report<\/h4>\n <\/div>\n <\/div>\n <\/a>\n \n
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CCW Berlin: The \u2018Year of AI ROI\u2019<\/h4>\n <\/div>\n <\/div>\n <\/a>\n \n
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2026 Gartner Voice of the Customer for CCaaS<\/h4>\n <\/div>\n <\/div>\n <\/a>\n \n
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Content Guru Appoints Experienced Policing Director to Drive Innovation in Police Public Contact<\/h4>\n <\/div>\n <\/div>\n <\/a>\n \n
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Do Metrics Still Matter? The State of CX Analytics in 2026<\/h4>\n <\/div>\n <\/div>\n <\/a>\n \n
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In the Era of AI Analytics, Do CX Metrics Still Matter?<\/h4>\n <\/div>\n <\/div>\n <\/a>\n \n
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Beyond the Call: Police Contact Evolved<\/h4>\n <\/div>\n <\/div>\n <\/a>\n \n
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Content Guru Appoints New Japanese Country Manager To Drive Next Chapter of AI Growth<\/h4>\n <\/div>\n <\/div>\n <\/a>\n \n
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Content Guru Strengthens Global AI Leadership in Conversational AI<\/h4>\n <\/div>\n <\/div>\n <\/a>\n \n
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Over Half of CX Leaders Expect More Routine Queries to Be Fully Automated by Agentic AI in 2026<\/h4>\n <\/div>\n <\/div>\n <\/a>\n <\/div>\n <\/div>\n
<\/div>\n <\/div>\n <\/div>\n \n <\/section>\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":6,"featured_media":0,"parent":659,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":true,"inline_featured_image":false,"footnotes":""},"folder":[15],"class_list":["post-692","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nContact Center Integrations & Apps - Content Guru<\/title>\n<meta name=\"description\" content=\"Integrations - discover how Content Guru works with your organization to enhance, not replace, your existing systems.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.contentguru.com\/en-gb\/products\/storm-cx\/data-and-integrations\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Contact Center Integrations & Apps - 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