{"id":682,"date":"2025-02-14T15:26:20","date_gmt":"2025-02-14T15:26:20","guid":{"rendered":"https:\/\/contentguru.builtbytoast.uk\/?page_id=682"},"modified":"2026-02-16T15:10:31","modified_gmt":"2026-02-16T15:10:31","slug":"cx-solution-for-smb","status":"publish","type":"page","link":"https:\/\/www.contentguru.com\/en-gb\/products\/storm-cx\/cloud-customer-experience\/cx-solution-for-smb\/","title":{"rendered":"The Leading CX Solution for Small Businesses (SMBs)"},"content":{"rendered":"\n\n
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storm<\/strong>\u00ae<\/sub> LITE\u2122<\/h4>\n

\u00a0The Leading CX Solution for Small Businesses (SMBs)<\/h1>\n

Outstanding CX at any scale.<\/h4>\n <\/div>\n <\/div>\n\n \n <\/section>\n\n\n\n\n\n
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Enterprise-Grade CX for Small Businesses<\/h3>\n

storm <\/i><\/b>LITE is a streamlined and cost-effective omni-channel cloud CX package for SMBs. It offers a bundled set of capabilities available on the enterprise-grade <\/span><\/i>storm <\/i><\/b>cloud CX platform.<\/span><\/i><\/p>\n

Licences<\/a><\/p>\n\t\t\t\t<\/div>\n\t\t\t

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Agent<\/h5>\n
Agent licences allow users to access the storm\u00ae<\/sub> DTA\u00ae<\/sub> (Desktop Task Assistant), to receive and respond to voice and digital interactions.<\/div>\n <\/div>\n <\/div>\n
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Supervisor<\/h5>\n
One in every 10 agent licences can be used with Supervisor rights.<\/div>\n <\/div>\n <\/div>\n
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Administrator<\/h5>\n
Every instance of storm\u00ae<\/sub> LITE\u2122 receives an administrator licence. This permits access to storm CONDUCTOR\u2122, an administrator interface for setting up agents, numbers and routing.<\/div>\n <\/div>\n <\/div>\n
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Additional Features<\/h5>\n
storm\u00ae<\/sub> LITE\u2122 has been designed to provide everything necessary for the SMB to provide great customer service, and it is designed to work with the tools you are already using.
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A Single-Stack Solution for SMBs<\/span><\/h3>\n

No matter the size of your organization, you can\u2019t afford to compromise on Customer Experience.<\/span><\/p>\n

Our CX solutions are trusted by the world\u2019s largest enterprises. SMBs can access all that power and functionality through <\/span>storm<\/b> LITE, our streamlined customer contact solution. <\/span>storm<\/b> LITE is single-stack, offering seamless omni-channel customer engagement, including video, digital and social channels.<\/span><\/p>\n <\/div>\n

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Only Pay for What You Use<\/span><\/h3>\n

The <\/span>storm<\/b> platform uses a modular model. That means you only pay for the functionality you use, and your solution is tailored to your needs, and your budget.<\/span><\/p>\n

The modular design of the platform gives you access to end-to-end customer journey creation, Workforce Engagement Management, native Customer Data Platform (CDP), advanced reporting and analytics, and cutting-edge AI and automation.<\/span><\/p>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n \n <\/section>\n\n\n\n\n\n

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Endless Scalability<\/span><\/h3>\n

Our solutions are hosted on a private cloud. That means we\u2019ll always have spare capacity, as and when you need it.<\/span><\/p>\n

Where other providers place limits on how far your business can scale, we\u2019ll never hold your CX back<\/span><\/p>\n <\/div>\n

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CX AI for SMBs<\/span><\/h3>\n

storm<\/b> LITE works seamlessly with <\/span>brain<\/b>, our AI orchestration layer, to deliver AI automation tailored to the needs of small businesses.<\/span><\/p>\n

Whether that\u2019s AI-powered webchats or Real-Time Transcription and Summarization, we put enterprise-grade AI at your fingertips.<\/span><\/p>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n \n <\/section>\n\n\n\n\n\n

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Flexible Integrations<\/span><\/h3>\n

No matter the size of your tech stack, or comprehensive integrations library will bring it all together.<\/span><\/p>\n

We integrate into both standard and proprietary systems, including Microsoft Teams, Salesforce, and ServiceNow.<\/span><\/p>\n <\/div>\n

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A CX Solution that Grows With You<\/span><\/h3>\n

As your business grows, your CX needs become more complex. <\/span>storm<\/b> LITE allows for simple migration to the full <\/span>storm<\/b> solution, as and when you need to.<\/span><\/p>\n

We\u2019re with you; supporting outstanding CX at every stage of your business journey.<\/span><\/p>\n

Pricing<\/a><\/p>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n \n <\/section>\n\n\n\n\n\n

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Want to Learn More?<\/h2>\n <\/div>\n <\/div>\n \n\n\n
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<\/form>\n \n \n <\/div>\n <\/div>\n <\/div>\n\n \n <\/section>\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":6,"featured_media":0,"parent":667,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":true,"inline_featured_image":false,"footnotes":""},"folder":[15,80],"class_list":["post-682","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nstorm LITE - Content Guru<\/title>\n<meta name=\"description\" content=\"Learn more about Content Guru\u2019s storm\u00ae LITE\u2122, the world\u2019s leading cloud contact center solution for SMBs\/SMEs\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.contentguru.com\/en-gb\/products\/storm-cx\/cloud-customer-experience\/cx-solution-for-smb\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"storm LITE - 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