{"id":673,"date":"2025-02-14T15:25:15","date_gmt":"2025-02-14T15:25:15","guid":{"rendered":"https:\/\/contentguru.builtbytoast.uk\/?page_id=673"},"modified":"2026-02-16T14:46:08","modified_gmt":"2026-02-16T14:46:08","slug":"cx-solution-for-enterprise","status":"publish","type":"page","link":"https:\/\/www.contentguru.com\/en-gb\/products\/storm-cx\/cloud-customer-experience\/cx-solution-for-enterprise\/","title":{"rendered":"The Leading High-Volume CX Solution for Enterprises"},"content":{"rendered":"\n\n
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storm<\/strong>\u00ae<\/sub> CONTACT\u2122<\/h4>\n

The Leading High-Volume CX Solution for Enterprises<\/h1>\n

Discover <\/span>storm<\/b> CONTACT and make Customer Experience your competitive advantage.<\/span><\/h4>\n <\/div>\n <\/div>\n\n \n <\/section>\n\n\n\n\n\n
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Customer Expectations Are Changing<\/h2>\n

storm<\/b> CONTACT is Content Guru\u2019s cloud-based, omni-channel Customer Experience solution. <\/span>storm <\/b>CONTACT brings together every kind of communication into a single queue for resolution by human or AI agents.<\/span><\/p>\n<\/div>\n <\/div>\n <\/div>\n \n\n\n

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Face the Future of Omni-Channel Experience<\/span><\/h3>\n

Smart devices and social media have transformed the way your customers communicate. Customers now demand instant contact, over any channel, at any time.<\/span><\/p>\n

Your business needs a solution that brings together all channels in a single platform. <\/span>storm<\/b> CONTACT allows you to meet these needs and deliver a world-class omni-channel customer experience.<\/span><\/p>\n <\/div>\n

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Omni-Channel Routing<\/span><\/h3>\n

Connect customers to solutions. <\/span>storm <\/b>CONTACT links customers to the best available outcome, either a human or machine agent, every time.<\/span><\/p>\n

storm <\/b>CONTACT matches omni-channel enquiries to the best available human or machine agent based on customisable logic and metrics, such as personality and skill set.<\/span><\/p>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n \n <\/section>\n\n\n\n\n\n

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Level-Up to the Cloud<\/span><\/h3>\n

Let your agents work flexibly. A cloud-based, omni-channel contact center solution can be accessed anywhere, on any device.<\/span><\/p>\n

storm <\/b>CONTACT can be accessed from anywhere, whether that\u2019s remotely, or within your contact center. <\/span><\/p>\n <\/div>\n

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Unrivalled Scalability<\/span><\/h3>\n

storm<\/b> CONTACT is highly scalable, letting you answer any number of contacts, even when demand surges.<\/span><\/p>\n

Intelligent routing speeds up contact handling. Combined with AI-powered automation, <\/span>storm<\/b> CONTACT enables outstanding CX, even at peak times. Dynamic prioritisation according to longest waiting time, queue priority, and entrant priority helps you react flexibly to demand surges.<\/span><\/p>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n \n <\/section>\n\n\n\n\n\n

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The Highest Reliability<\/span><\/h3>\n

Hosted on the <\/span>storm<\/b> platform, <\/span>storm<\/b> CONTACT offers 99.999% availability. That means you\u2019ll always be available to your customers, whenever they choose to contact you.<\/span><\/p>\n

With no downtime required for service updates, you\u2019ll remain at the technological cutting edge, whilst meeting and surpassing your SLAs. We\u2019re the only cloud CX provider trusted by emergency services to deliver mission-critical communications; your CX is in safe hands.<\/span><\/p>\n <\/div>\n

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Comprehensive Integrations<\/span><\/h3>\n

Thanks to our comprehensive integrations library, <\/span>storm<\/b> CONTACT integrates with any third-party solutions, to support routing decisions with customer data.<\/span><\/p>\n

Completion codes can be uploaded automatically to your systems of record, letting you trigger follow-up actions, and gain complete contact center transparency.<\/span><\/p>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n \n <\/section>\n\n\n\n\n\n

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Want to Learn More?<\/h2>\n

Provide us with a few details, and you\u2019ll receive a flyer exploring <\/span>storm <\/b>CONTACT\u2019s functionality, direct to your email.<\/span><\/p>\n<\/div>\n <\/div>\n <\/div>\n \n\n\n

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<\/form>\n \n \n <\/div>\n <\/div>\n <\/div>\n\n \n <\/section>\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":6,"featured_media":0,"parent":667,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":true,"inline_featured_image":false,"footnotes":""},"folder":[15],"class_list":["post-673","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nstorm CONTACT - Content Guru<\/title>\n<meta name=\"description\" content=\"Learn more about Content Guru\u2019s storm\u00ae CONTACT\u2122, the world\u2019s leading high-volume cloud contact center solution for enterprises.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.contentguru.com\/en-gb\/products\/storm-cx\/cloud-customer-experience\/cx-solution-for-enterprise\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"storm CONTACT - 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