{"id":6535,"date":"2026-05-27T12:39:49","date_gmt":"2026-05-27T12:39:49","guid":{"rendered":"https:\/\/contentgurustg.wpenginepowered.com\/en-gb\/?page_id=6535"},"modified":"2026-06-05T10:58:40","modified_gmt":"2026-06-05T10:58:40","slug":"surrey-and-sussex-police-story","status":"publish","type":"page","link":"https:\/\/www.contentguru.com\/en-gb\/solutions\/industries\/blue-light\/surrey-and-sussex-police-story\/","title":{"rendered":"Surrey and Sussex Police Story"},"content":{"rendered":"\n\n
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First Place for Public
\r\nContact Management<\/h1>\n

Discover how Surrey Police & Sussex Police took the
\nnumber one spot for public contact management.<\/span><\/span><\/p>\n<\/div>\n

\n Book a Demo<\/a>\n <\/div>\n <\/div>\n <\/div>\n
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Taking the Leap to Cloud<\/h2>\n

Supporting upwards of 1.65 million residents, Surrey Police & Sussex Police<\/span><\/span><\/span>\u00a0<\/span>has over 3,000 officers deployed to keep local communities safe.<\/span>
\nThey chose\u00a0<\/span><\/span>storm<\/span><\/span><\/strong>\u00ae<\/sub><\/span><\/span>\u00a0to support their cloud migration and transform their public contact management.<\/span><\/span><\/p>\n<\/div>\n <\/div>\n <\/div>\n \n\n\n

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\n 5<\/span>\n <\/div>\n

seconds<\/h3>
Median time to answer<\/div> <\/div>\n
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\n 94<\/span>\n %<\/span> <\/div>\n

calls<\/h3>
Answered in <10 seconds<\/div> <\/div>\n
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\n 25<\/span>\n <\/div>\n

place<\/h3>
Improvement in customer experience ratings<\/div> <\/div>\n <\/div>\n <\/div>\n <\/div>\n\n \n <\/section>\n\n\n\n\n\n
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Cloud-Based Transformation<\/span><\/span><\/h2>\n

In 2023, Surrey Police & Sussex Police<\/span><\/span> made the switch to the\u00a0<\/span>storm<\/span><\/b>\u00a0platform, recognising the advantages of a cloud-based solution.<\/span>\u00a0<\/span><\/p>\n

The adoption of a cloud-based omni-channel system has\u00a0since\u00a0revolutionised operations, enhancing efficiency, reducing maintenance burdens, and significantly improving response times.<\/span>\u00a0<\/span><\/p>\n <\/div>\n

\n \"Policing <\/div>\n <\/div>\n <\/div>\n <\/div>\n\n \n <\/section>\n\n\n\n\n\n
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Smart Call Routing<\/span><\/span><\/h3>\n

By continuously monitoring each agent\u2019s capacity and skillset,\u00a0<\/span>storm<\/span><\/b>\u00a0intelligently matches calls to the most suitable available\u00a0agent.<\/span>\u00a0<\/span><\/p>\n

The system ranks and distributes calls in priority order, ensuring the most critical communications are distributed to an appropriate agent first. This prioritisation ensures\u00a0that urgent\u00a0situations\u00a0get\u00a0immediate attention,\u00a0driving up efficiency and response times.<\/span>\u00a0<\/span><\/p>\n <\/div>\n

\n \"Policing <\/div>\n <\/div>\n <\/div>\n <\/div>\n\n \n <\/section>\n\n\n\n\n\n
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Custom<\/span>\u00a0Integrations<\/span><\/h3>\n

The\u00a0<\/span>storm<\/span><\/b> solution integrated with Surrey Police & Sussex Police’s<\/span><\/span> workforce management system to optimise control room rotas.<\/span>\u00a0<\/span><\/p>\n

By\u00a0analysing call flow demand,\u00a0accurately\u00a0predicting\u00a0peak times,\u00a0and adjusting staffing levels accordingly,\u00a0<\/span>storm<\/span><\/b>\u00a0ensures that the control room is always adequately staffed, reducing wait times and improving response efficiency.<\/span>\u00a0<\/span><\/p>\n <\/div>\n

\n \"Mission <\/div>\n <\/div>\n <\/div>\n <\/div>\n\n \n <\/section>\n\n\n\n\n\n
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Go Beyond the Call<\/span><\/span>\u00a0<\/span><\/h1>\n

Surrey Police & Sussex Police<\/span><\/span> aren\u2019t the only ones making the most of new technology.<\/span>\u00a0<\/span><\/p>\n

The Home Office recommendations on the future of policing\u00a0are\u00a0intended to enhance how forces engage with the public. Featuring\u00a0perspectives from police and industry leaders, our new whitepaper explores how technology, leadership, and collaboration can improve efficiency and effectiveness without sacrificing quality or legitimacy.\u00a0<\/span>\u00a0<\/span><\/p>\n

Provide a few details, and receive the full whitepaper as a PDF.<\/p>\n <\/div>\n <\/div>\n\n \n <\/section>\n\n\n\n\n\n

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Discover how Content Guru supports blue-light emergency services with reliable, scalable communications technology.<\/p>\n","protected":false},"author":8,"featured_media":0,"parent":6430,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"folder":[16],"class_list":["post-6535","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nSurrey Police & Sussex Police - Content Guru<\/title>\n<meta name=\"description\" content=\"Discover how Content Guru helped Surrey Police & Sussex Police take the number one spot for public contact management.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.contentguru.com\/en-gb\/solutions\/industries\/blue-light\/surrey-and-sussex-police-story\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Surrey Police & Sussex Police - 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