{"id":5468,"date":"2025-08-15T12:57:00","date_gmt":"2025-08-15T12:57:00","guid":{"rendered":"https:\/\/contentgurustg.wpenginepowered.com\/en-gb\/?page_id=5468"},"modified":"2026-02-16T10:39:33","modified_gmt":"2026-02-16T10:39:33","slug":"storm-lite-agent","status":"publish","type":"page","link":"https:\/\/www.contentguru.com\/en-gb\/products\/storm-cx\/cloud-customer-experience\/cx-solution-for-smb\/storm-lite-agent\/","title":{"rendered":"storm LITE Agent"},"content":{"rendered":"\n\n    <section class=\"block-resource-hero toast-block no-margin padding-both has-bg\" style=\"background-color:#ddf3fc;\"> \n\n        \n\n\n    <div class=\"resource-hero\">\n        <div class=\"container\">\n                            <h4 class=\"section-title h5\"><strong>storm<\/strong><sub>\u00ae<\/sub> LITE\u2122<\/h4>\n<h1>AGENT<\/h1>\n<h4><\/h4>\n                    <\/div>\n    <\/div>\n\n    \n    <\/section>\n\n\n\n\n\n    <section class=\"block-columns toast-block thin-container no-margin padding-both\"> \n\n                    <div class=\"section-title-area\">\n                <div class=\"container\">\n                                        <h2 class=\"section-title h3\">The Desktop Task Assistant (DTA<sub>\u00ae<\/sub>) \u2013 a single, unified interface for your agents<\/h2>\n                                            <div class=\"section-description\"><p>Agent licences allow users to access the\u00a0<strong>storm<\/strong><sub>\u00ae<\/sub>\u00a0DTA<sub>\u00ae<\/sub> (Desktop Task Assistant), to receive and respond to voice and digital interactions. Each individual agent can have a different blend of voice and digital channels to optimise licence distribution and minimise costs. From the DTA, agents can view and respond to every interaction via every channel, including voice.<\/p>\n<\/div>\n                                    <\/div>\n            <\/div>\n        \n\n\n<div class=\"columns-area\">\n    <div class=\"container\">\n            <\/div>\n<\/div>\n\n    \n    <\/section>\n\n\n\n\n\n    <section class=\"block-columns toast-block no-margin padding-both has-bg\" style=\"background-color:#ddf3fc;\"> \n\n                    <div class=\"section-title-area\">\n                <div class=\"container\">\n                                        <h2 class=\"section-title h3\">DTA Key Features<\/h2>\n                                    <\/div>\n            <\/div>\n        \n\n\n<div class=\"columns-area\">\n    <div class=\"container\">\n                                <div class=\"main-column-grid grid\" style=\"grid-template-columns:repeat(3, 1fr)\">\n                                    <div class=\"col \">\n                        <p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-1417 aligncenter\" src=\"https:\/\/www.contentguru.com\/en-gb\/wp-content\/uploads\/sites\/2\/2025\/02\/Laptop_117_1-1.png\" alt=\"\" width=\"140\" height=\"140\" \/><\/p>\n<p style=\"text-align: center\">Browser-based, so agents can work from anywhere.<\/p>\n                    <\/div>\n                                    <div class=\"col \">\n                        <p><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-1298 size-full aligncenter\" src=\"https:\/\/www.contentguru.com\/en-gb\/wp-content\/uploads\/sites\/2\/2025\/02\/Padlock_124_1-1.png\" alt=\"\" width=\"140\" height=\"140\" \/><\/p>\n<p style=\"text-align: center\">WCAG 2.1 AA-compliant, ensuring accessibility and ease of use for all, minimising training requirements and maximising customer experience.<\/p>\n                    <\/div>\n                                    <div class=\"col \">\n                        <p><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-1296 size-full aligncenter\" src=\"https:\/\/www.contentguru.com\/en-gb\/wp-content\/uploads\/sites\/2\/2025\/02\/Omnichannel_125_1-1.png\" alt=\"\" width=\"140\" height=\"140\" \/><\/p>\n<p style=\"text-align: center\">Omni-channel capable \u2013 engage with customers over voice, SMS, social, web chat, and digital channels.<\/p>\n                    <\/div>\n                            <\/div>\n            <\/div>\n<\/div>\n\n    \n    <\/section>\n\n\n\n\n\n    <section class=\"block-boxed-content toast-block no-margin no-padding\"> \n\n        \n\n\n<div class=\"boxed-content-wrapper with-box\">\n    <div class=\"container\">\n        <div class=\"boxed-content reversed\" style=\"background-color:#f8f9eb;color:\">\n            \n                        <div class=\"boxed-content-image\">\n                                    <img loading=\"lazy\" decoding=\"async\" width=\"2560\" height=\"2560\" src=\"https:\/\/www.contentguru.com\/en-gb\/wp-content\/uploads\/sites\/2\/2026\/02\/Illustration-Products-brain-AI-scaled.png\" class=\"attachment-full size-full\" alt=\"Illustration - Products - brain AI\" srcset=\"https:\/\/www.contentguru.com\/en-gb\/wp-content\/uploads\/sites\/2\/2026\/02\/Illustration-Products-brain-AI-scaled.png 2560w, https:\/\/www.contentguru.com\/en-gb\/wp-content\/uploads\/sites\/2\/2026\/02\/Illustration-Products-brain-AI-300x300.png 300w, https:\/\/www.contentguru.com\/en-gb\/wp-content\/uploads\/sites\/2\/2026\/02\/Illustration-Products-brain-AI-1024x1024.png 1024w, https:\/\/www.contentguru.com\/en-gb\/wp-content\/uploads\/sites\/2\/2026\/02\/Illustration-Products-brain-AI-150x150.png 150w, https:\/\/www.contentguru.com\/en-gb\/wp-content\/uploads\/sites\/2\/2026\/02\/Illustration-Products-brain-AI-768x768.png 768w, https:\/\/www.contentguru.com\/en-gb\/wp-content\/uploads\/sites\/2\/2026\/02\/Illustration-Products-brain-AI-1536x1536.png 1536w, https:\/\/www.contentguru.com\/en-gb\/wp-content\/uploads\/sites\/2\/2026\/02\/Illustration-Products-brain-AI-2048x2048.png 2048w\" sizes=\"auto, (max-width: 2560px) 100vw, 2560px\" \/>                            <\/div>\n            \n            <div class=\"boxed-content-text\">\n                <h3><span style=\"font-weight: 400\">A CX Solution that Grows With You<\/span><\/h3>\n<p><span style=\"font-weight: 400\">As your business grows, your CX needs become more complex. <\/span><b>storm<\/b><span style=\"font-weight: 400\"> LITE allows for simple migration to the full <\/span><b>storm<\/b><span style=\"font-weight: 400\"> solution, as and when you need to.<\/span><\/p>\n<p><span style=\"font-weight: 400\">We\u2019re with you; supporting outstanding CX at every stage of your business journey.<\/span><\/p>\n<p><a class=\"button\" href=\"https:\/\/www.contentguru.com\/en-gb\/products\/storm-cx\/cloud-customer-experience\/cx-solution-for-smb\/storm-lite-pricing\/\">Pricing<\/a><\/p>\n            <\/div>\n                    <\/div>\n    <\/div>\n<\/div>\n\n    \n    <\/section>\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":8,"featured_media":0,"parent":682,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":true,"inline_featured_image":false,"footnotes":""},"folder":[80],"class_list":["post-5468","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - 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